PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chime Bank and GoBank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chime Bank
GoBank

Chime Bank and GoBank Overview

Total reviews
809
2624
Company responses
0
0
Issues resolved
6
4

Chime Bank and GoBank Consumer Ratings

Rank
29 out of 710 in Banks category
98 out of 710 in Banks category
Customer service
20 in category
85 in category
Reliability
15 in category
61 in category
Website
46 in category
112 in category
Product or Service Quality
21 in category
60 in category

Chime Bank and GoBank Rating Details

Customer service
2.1 (187 reviews)
1.3 (1127 reviews)
Reviewer's quote

Tryed calling chim and all I git is a pre-recorded voice need to talk to a customer service good luck you can't can't even git help at all got an old acount with them. need to Chang the email and nummber to git bk in it and no help at all..

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...The customer service rep said since the phone number I gave did not match they would not cancel card or transfer me to supervisor..

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Reliability
2.2 (183 reviews)
1.3 (1019 reviews)
Reviewer's quote

All I get is account closed still waiting on my money which is very much needed

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I was waiting on my direct deposit and when I called your person said I was not going to be paid for a day or 2 but then I saw it on my account and I went to the store to pay phone bill and the next thing I know my money is gone!! You allowed someone to take my money without checking with me!! I...

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Website
2.3 (178 reviews)
1.5 (1040 reviews)
Reviewer's quote

...I'm having so many issues with the website. I know my email and password but it keeps asking me the same thing over and over taking me back from the beginning. I don't know whats going on...

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I go to the website to activate my card and it says my information doesn't match..

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Product or Service Quality
2.3 (175 reviews)
1.4 (1005 reviews)
Reviewer's quote

...Chime customer service was extremely helpful and issued me a new card with no hassle. They kept me informed and did a great job answering my questions..

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Those are the two major things, but I have spent hours on the phone with customer service reps who refuse to help me with anything and claim not to know the name of the Green Dot CEO; they don't know their boss' name or they are not allowed to give it out. there is no one to talk to on the phone...

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Chime Bank and GoBank Pros and Cons

Pros
  • Get paid early
  • Check comes before pay date
  • No fees
  • No fees
  • Unable to speak with supervisor
  • Easy to open account
Cons
  • Customer service
  • Lack of accountability
  • Very bad
  • Poor customer service
  • No online customer service
  • Not being able to contact customer service

Chime Bank and GoBank Most Positive Reviews

Top rated reviews
5

Because everything fine David Hall

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5

I lost my bank card and I would like a replacement.

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5

Agent was really helpful and patient

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5

When do I get my card please contact me at 8159083349

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Chime Bank and GoBank Most Critical Reviews

Lowest rated reviews
1

This is a rip off bank took my money and never gave it back have not responded they have changed their contact to an...

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1

THESE PEOPLE TOOK MY MONEY AND DON'T HAVE A NUMBER TO CONTACT A LIVE PERSON. BEWARE OF GO BANK, THERE WEBSITE IS A...

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1

After hours of calls, messages, emails, they finally re-enabled my account on 9/19.
But wait...my direct deposit was retu...

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1

I disputed a charge and was sent a new card. For some unknown reason they cancelled the card they had JUST sent me and I...

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Chime Bank and GoBank Latest Reviews

Recent published reviews
No votes

There a automated phone call and a robot answered no human never get to talk to anyone and every time I go to email it...

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No votes

YOU LOST MY MONEY!! YOU DONT TA KIK E SECURITY SERIOUSLY

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1

All I get is account closed still waiting on my money which is very much needed

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1.6

I was waiting on my direct deposit and when I called your person said I was not going to be paid for a day or 2 but...

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Chime Bank and GoBank Products and Services

Most reviewed product and services
  • Chime Bank Account (128 reviews)
  • Chime Bank Customer Care (67 reviews)
  • Chime Bank Deposit (14 reviews)
  • Gobank Account (529 reviews)
  • Gobank Customer Care (274 reviews)
  • Gobank Debit Card (147 reviews)