PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chilis and TGI Fridays as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chilis
TGI Fridays

Chilis and TGI Fridays Overview

Total reviews
1398
698
Company responses
0
0
Issues resolved
6
2

Chilis and TGI Fridays Consumer Ratings

Rank
165 out of 2617 in Cafes, Restaurants and Bars category
168 out of 2617 in Cafes, Restaurants and Bars category
Customer service
135 in category
114 in category
Product or Service Quality
133 in category
110 in category
Quality of Food
128 in category
120 in category
Location
111 in category
116 in category

Chilis and TGI Fridays Rating Details

Customer service
1.7 (663 reviews)
1.9 (317 reviews)
Reviewer's quote

Lol :lol: like how you called it pissed customer service. I'll have to let Ellen know ..

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The bartender (African American with dreads) he started out good when we first got there, but as the time we on he sucks horrible with customer service. The bartender and another guy at the pair was too busy focusing on the young drunk female at the bar. smdh! The female (African American with...

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Product or Service Quality
1.8 (576 reviews)
2 (255 reviews)
Reviewer's quote

... 16+ minutes she finally came to my table and i put my full order in plus appetizers another 10 minutes go by the other tables are getting their appetizer and service and we STILL DONT HAVE DRINKS!!! at this point my little boys are being really fussy!!! 9:25 pm still no appetizer still no kids meal which shouldnt have took that long. all the other tables were being served had drinks, apps!!! and being treated while me and my kids were bei...

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...I am very upset about the lack of customer service and will go out my way to dissuade anyone from having to deal with the same lack of professionalism..

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Quality of Food
2.2 (571 reviews)
2.3 (278 reviews)
Reviewer's quote

...I have gone to Chili's for years and the quality of food was great - NOT ANYMORE!!!! They will never have me for a customer ever again with the food I had!!!!!..

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...acted like I was supposed to be ecstatic we paid out $70 bill and tipped the server $20 money wasn’t the issue the lack of communication and the quality of food was again our server was wonderful and attentive and told us step my step what was going on this complaint is on the kitchen and how the manager handled...

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Location
3.1 (567 reviews)
3 (253 reviews)
Reviewer's quote

Chilies location in Woodbridge Virginia restaurant at managers think its cool to go out there and kill Black people and their kids just because you had to like walk off the lawn to take a breather I think its very on my Fessional didnt do you have managers who are racist working for you guys...

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I ordered 3 meals at your franchise location 390 E Hospitality Ln, San Bernardino, CA, 92408 on Friday July 24, 2020. My ordered said ready at 11:24pm. When I arrived at 11:35 pm to pick up my order, the entire restaurant was closed and the doors were locked...

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Chilis and TGI Fridays Pros and Cons

Pros
  • Location
  • Good food
  • No pros
  • Location
  • I love it go to fridays often
  • Rewards program
Cons
  • Poor customer service
  • Service
  • Staff and management or food
  • Poor management and service
  • Poor service
  • Customer service

Chilis and TGI Fridays Most Positive Reviews

Top rated reviews
5

Waitress was not interested in serving us. ZERO waitress skills. I cant even tell you her name, she never told us nor di...

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5

WE PRINTED COUPONS OFF WEBSITE AND AFTER WE WENT TO THE STORE FOUND THEY WHERE EXPIRED OVER A YEAR AND THE STAFF ACTING...

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5

A few weeks ago my husband and I had a not so great experience during a date night at the Chili's in Wellington,...

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5

Best restaurant in Front Royal Virginia. My wife and I have been going there for 2 years usually once a week. Normally,...

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Chilis and TGI Fridays Most Critical Reviews

Lowest rated reviews
1

Found out through a friend that chilis is employing a convicted felon at chili at5274 international blvd, north...

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1

Friday's Restaurant in Bowie is officially off my list of restaurants to go and eat. Customer service was the worst...

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1

MY HUSBAND ORDERED A DRAFT BEER AND IT WAS FLAT, MY TROPICAL SUNRISE MARGARITA BARELY HAD LIQUOR AND WAS NOT VERY GOOD....

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1

This has been the worst service ever 145 wait on food! Food not cooked very bad experience

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Chilis and TGI Fridays Latest Reviews

Recent published reviews
2.2

I texted for curbside as directed. Food never came out. I waited 39 minutes and had to walk into the restaurant.

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No votes

My dad use to work for TGI Fridays and I need his last paycheck need to talk to HR

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1

Chilis has been depositing $0.00 in my bank account for the past 3 weeks. Why? I have no clue. One time, yes because...

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2.6

Have spent month trying to access Fridays rewards. Tells me wrong password everytime. When it let's me get to site to...

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Chilis and TGI Fridays Products and Services

Most reviewed product and services
  • Chilis Customer Care (210 reviews)
  • Chilis Manager (167 reviews)
  • Chilis Waiter (111 reviews)
  • Tgi Fridays Customer Care (90 reviews)
  • Tgi Fridays Manager (77 reviews)
  • Tgi Fridays Rewards Program (61 reviews)