PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smokey Bones and Chilis as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Smokey Bones
Chilis

Smokey Bones and Chilis Overview

Total reviews
256
1390
Company responses
0
0
Issues resolved
1
6

Smokey Bones and Chilis Consumer Ratings

Rank
169 out of 2614 in Cafes, Restaurants and Bars category
164 out of 2614 in Cafes, Restaurants and Bars category
Customer service
155 in category
141 in category
Quality of Food
130 in category
131 in category
Diversity of Products or Services
127 in category
132 in category
Product or Service Quality
132 in category
136 in category

Smokey Bones and Chilis Rating Details

Customer service
1.6 (112 reviews)
1.7 (659 reviews)
Reviewer's quote

...At this point I would have been better off getting my money refunded because the customer service was horrible and my food is barely warm because of having to wait a third time for it to be corrected..

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Lol :lol: like how you called it pissed customer service. I'll have to let Ellen know ..

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Quality of Food
2.2 (99 reviews)
2.2 (567 reviews)
Reviewer's quote

...Who can mess up a salad? Very disappointed with the quality of food and service..

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...I have gone to Chili's for years and the quality of food was great - NOT ANYMORE!!!! They will never have me for a customer ever again with the food I had!!!!!..

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Diversity of Products or Services
2.7 (95 reviews)
2.6 (529 reviews)
Reviewer's quote

...I feel that my service at this restaurant was very bad I've eaten there several times and I really like your guises food that I was very upset with the services...

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...with a major deboned) This was an initial and last visit to this chain Please note I am a fully of sane mind, as a Manufacturers Rep with Prominent products servicing directly and Dailey fresh , produced In Florida of high quality . I also am a hands on partner in the best run and financially successful Restaurant in Melbourne We own a NY style Diner and about to open an authentic Mediterranean concept Fountunatly, I have a customer base that are not MILLENNIALS I AM 77 and have 55 years of Hospitality experience in NY , DC and South and Central Florida My wife who is a certified homeopathic practicing buyer for a prominent Organic Cafe and Market and my 51 year old son who is a...

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Product or Service Quality
1.8 (94 reviews)
1.8 (573 reviews)
Reviewer's quote

SLOW SERVICE, ATTITUDE FROM THE SERVER, I ASKED TWICE FOR MANAGER NEVER CAME OUT , THE ORDER WAS NOT RIGHT, TURKEY WAS SERVED IN THE BAG THEY COOKED IT IN , CAN YOU BELIEVE THEY SERVED THE TURKEY IN THE PRE PREPARED PLASTIC BAG MY CHILD COULD HAVE CHOCKED ON IT..

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... 16+ minutes she finally came to my table and i put my full order in plus appetizers another 10 minutes go by the other tables are getting their appetizer and service and we STILL DONT HAVE DRINKS!!! at this point my little boys are being really fussy!!! 9:25 pm still no appetizer still no kids meal which shouldnt have took that long. all the other tables were being served had drinks, apps!!! and being treated while me and my kids were bei...

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Smokey Bones and Chilis Pros and Cons

Pros
  • Good food
  • Smokey bones bar & fire grill
  • We were told something and we were lied to
  • Location
  • Good food
  • No pros
Cons
  • Customer service
  • Poor service
  • Serivce and food quality
  • Poor customer service
  • Service
  • Staff and management or food

Smokey Bones and Chilis Most Positive Reviews

Top rated reviews
5

Went there for the first time and I'm not from the Columbus area.I just wanted to say the place was great.Best wings I...

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5

Waitress was not interested in serving us. ZERO waitress skills. I cant even tell you her name, she never told us nor di...

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5

We were on vacation and had the best meal ever and the workers and management were such angels to us. I highly...

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5

A few weeks ago my husband and I had a not so great experience during a date night at the Chili's in Wellington,...

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Smokey Bones and Chilis Most Critical Reviews

Lowest rated reviews
1

Rita in payroll was very unhelpful when I called to complain about a check that bounced from their establishment. I...

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1

Found out through a friend that chilis is employing a convicted felon at chili at5274 international blvd, north...

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1

I got food poisoning from undercooked salmon!! Don't eat there!! ITS GROSS

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1

MY HUSBAND ORDERED A DRAFT BEER AND IT WAS FLAT, MY TROPICAL SUNRISE MARGARITA BARELY HAD LIQUOR AND WAS NOT VERY GOOD....

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Smokey Bones and Chilis Latest Reviews

Recent published reviews
No votes

Flies no service an manager. Alot to message pls call

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No votes

NOcurbside service not available! Called upon arrival, no answer! Had to go in after sitting in pick up spot for over...

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1.7

Per portion when arrived at home after take out called general manager in he tried to give me some lame excuse about...

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1

I know one of your employees smoke weed out side and drink on the job she a manager..Lbenjae Franklin at the willow...

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Smokey Bones and Chilis Products and Services

Most reviewed product and services
  • Smokey Bones Customer Care (26 reviews)
  • Smokey Bones Manager (17 reviews)
  • Smokey Bones Waiter (11 reviews)
  • Chilis Customer Care (210 reviews)
  • Chilis Manager (167 reviews)
  • Chilis Waiter (111 reviews)