PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Panera Bread and Chilis as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Panera Bread
Chilis

Panera Bread and Chilis Overview

Total reviews 2487 1420
Company responses 0 0
Issues resolved 7 6

Panera Bread and Chilis Consumer Ratings

Rank
113 out of 2635 in Cafes, Restaurants and Bars category
167 out of 2635 in Cafes, Restaurants and Bars category
Customer service
71 in category
143 in category
Quality of Food
80 in category
129 in category
Price Affordability
165 in category
116 in category
Location
86 in category
111 in category

Panera Bread and Chilis Rating Details

Customer service
2.2 (1205 reviews)
1.7 (671 reviews)
Reviewer's quote

...Too expensive and no customer service. I ordered and drove directly to the window. How do you forget in that short of time...

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...I've been calling customer service since Monday no answer. My order was wrong...

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Quality of Food
2.6 (1057 reviews)
2.2 (587 reviews)
Reviewer's quote

I loved Panera bread all the time weekend I with my family went there but recently the quality of food so bad ,recently the salad is not frash some times is not clean too, the sandwich with salad I got is so small sandwich and charge me $5. 88 the same price as before, the bread is not soft for...

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...I have gone to Chili's for years and the quality of food was great - NOT ANYMORE!!!! They will never have me for a customer ever again with the food I had!!!!!..

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Price Affordability
2.4 (1033 reviews)
2.9 (570 reviews)
Reviewer's quote

...I feel that the price was outrageous especially since chicken was removed. I had same salad one week before the manager didnt charge me that price. Im requesting reimbursed for the salad that I paid for this excuse of a salad..

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...00 price, she said. Well, he ate the salad didnt he?!. She was agitated and angry...

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Location
3.3 (1019 reviews)
3.1 (580 reviews)
Reviewer's quote

...So we called the location immediately. The first person who answered understood, and said they could correct the order, then they put me on hold for a very long time. Then a gal got on the phone and was short and rude with me...

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I went to your North Arlington Texas Location last night. I went in about 8:55 got seated at 9pm none came to get my drink order until about 9:16 pm i was timing. I used to be a server so i was trying to be understanding the server had about 1 other table when my family and i sat down once we sat 2...

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Panera Bread and Chilis Pros and Cons

Pros
  • Food
  • Soup
  • Location
  • Location
  • Good food
  • I liked the price
Cons
  • Bad customer service
  • Service
  • Amount of food or prices
  • Poor customer service
  • Service
  • Staff and management or food

Panera Bread and Chilis Most Positive Reviews

Top rated reviews
5

I go to the Cypress Texas location at least 3 to 4 times a week and love it. The cashier is always so helpful on...

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5

Waitress was not interested in serving us. ZERO waitress skills. I cant even tell you her name, she never told us nor di...

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5

Your commercial for the new oriental menu on television is nauseating. ...

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5

A few weeks ago my husband and I had a not so great experience during a date night at the Chili's in Wellington,...

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Panera Bread and Chilis Most Critical Reviews

Lowest rated reviews
1

Yesterday in Redmond Washington at 7:18 I have never seen a worse product slow delivered poor quality sandwich in all my...

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1

Found out through a friend that chilis is employing a convicted felon at chili at5274 international blvd, north...

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1

around 2:30PM 10/3/14 ,Miss. Alexis counter order service lady was real kind and polite food chain best service ever r...

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1

MY HUSBAND ORDERED A DRAFT BEER AND IT WAS FLAT, MY TROPICAL SUNRISE MARGARITA BARELY HAD LIQUOR AND WAS NOT VERY GOOD....

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Panera Bread and Chilis Latest Reviews

Recent published reviews
1

My Panera was poorly made, my soup was so runny, I couldnt even eat it. My parfait was also not tasty! The fruit in it...

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1.5

This is sad you call corporate because of having trouble with the restaurant for a refund, low temperature on food,...

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No votes

My card was charged this morning for an order that I did not process I was sleep at the time that it was processed

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1.3

Ordered online for deliver in Victoria some how it got changed to pick up. Called manager who pretty much told us he...

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Panera Bread and Chilis Products and Services

Most reviewed product and services
  • Panera Bread Customer Care (303 reviews)
  • Panera Bread Sandwich (185 reviews)
  • Panera Bread Manager (161 reviews)
  • Chilis Customer Care (209 reviews)
  • Chilis Manager (168 reviews)
  • Chilis Waiter (111 reviews)