PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chilis and Panera Bread as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chilis
Panera Bread

Chilis and Panera Bread Overview

Total reviews
1339
2367
Company responses
0
0
Issues resolved
6
6

Chilis and Panera Bread Consumer Ratings

Rank
137 out of 2602 in Cafes, Restaurants and Bars category
113 out of 2602 in Cafes, Restaurants and Bars category
Customer service
140 in category
67 in category
Product or Service Quality
130 in category
77 in category
Quality of Food
122 in category
76 in category
Location
106 in category
79 in category

Chilis and Panera Bread Rating Details

Customer service
1.7 (637 reviews)
2.2 (1140 reviews)
Reviewer's quote

...I have been trying to get in touch with customer service and I'm getting nothing I'm going to call the restaurant directly to work on a resolution I'll keep you posted as to the outcome..

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I appreciate the honest concern and professionalism I received from customer service. She actively listened to my concerns and I like that she had a fair and balanced approach for what the company goals are and the concern of the consumer..

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Product or Service Quality
1.8 (550 reviews)
2.1 (931 reviews)
Reviewer's quote

...Aside from the extremely slow service, we asked for crayons that were missing from our children's menus. We were told that the host on duty would not allow the server to provide the crayons. Those crayons are disposable!! Using the virus hoax to justify poor service is a shame!..

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...Amazing stores and food, but I'm not sure about customer service beyond the stores if you have a question or comment..

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Quality of Food
2.2 (548 reviews)
2.6 (1002 reviews)
Reviewer's quote

...I have gone to Chili's for years and the quality of food was great - NOT ANYMORE!!!! They will never have me for a customer ever again with the food I had!!!!!..

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I loved Panera bread all the time weekend I with my family went there but recently the quality of food so bad ,recently the salad is not frash some times is not clean too, the sandwich with salad I got is so small sandwich and charge me $5. 88 the same price as before, the bread is not soft for...

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Location
3.1 (546 reviews)
3.3 (966 reviews)
Reviewer's quote

I did a curbside pickup today at the Palm Bay location. I purchased 2 meals @ 2 for $10 chicken fajitas. Got home with our purchase to find NO tortillas for either meal...

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...This happens at this location a lot. Ive never compained but I think its time..

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Chilis and Panera Bread Pros and Cons

Pros
  • Location
  • Good food
  • Server was polite and very friendly
  • Soup
  • Helpful cashier
  • Food
Cons
  • Poor customer service
  • Service
  • Staff and management or food
  • Bad customer service
  • Service
  • Amount of food or prices

Chilis and Panera Bread Most Positive Reviews

Top rated reviews
5

Waitress was not interested in serving us. ZERO waitress skills. I cant even tell you her name, she never told us nor di...

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5

I go to the Cypress Texas location at least 3 to 4 times a week and love it. The cashier is always so helpful on...

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5

A few weeks ago my husband and I had a not so great experience during a date night at the Chili's in Wellington,...

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5

Your commercial for the new oriental menu on television is nauseating. ...

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Chilis and Panera Bread Most Critical Reviews

Lowest rated reviews
1

Found out through a friend that chilis is employing a convicted felon at chili at5274 international blvd, north...

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1

Yesterday in Redmond Washington at 7:18 I have never seen a worse product slow delivered poor quality sandwich in all my...

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1

MY HUSBAND ORDERED A DRAFT BEER AND IT WAS FLAT, MY TROPICAL SUNRISE MARGARITA BARELY HAD LIQUOR AND WAS NOT VERY GOOD....

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1

around 2:30PM 10/3/14 ,Miss. Alexis counter order service lady was real kind and polite food chain best service ever r...

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Chilis and Panera Bread Latest Reviews

Recent published reviews
1.5

Ordered food and got something totally different. I was traveling on business and did not want to go and get the right...

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3.8

I have ordered from Panera and had lunch delivered to my office for staff many times over the years. Now that Panera...

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3.6

Draft beer/KEG machine is now fixed but beer is FLAT. Time to get new items on menu, bring back flat bread pizza, and...

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3

Awful website and no one answers at customer care.
Been trying all day to update my email address.
donnarbroughton@gmail.c...

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Chilis and Panera Bread Products and Services

Most reviewed product and services
  • Chilis Customer Care (207 reviews)
  • Chilis Manager (165 reviews)
  • Chilis Waiter (111 reviews)
  • Panera Bread Customer Care (300 reviews)
  • Panera Bread Sandwich (174 reviews)
  • Panera Bread Manager (162 reviews)