PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chilis and Panera Bread as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Panera Bread

Chilis and Panera Bread Overview

Total reviews
Company responses
Issues resolved

Panera Bread was first mentioned on PissedConsumer on Feb 1, 2008 and since then this brand received 2233 reviews. It is 1039 reviews more than Chilis received since Jul 29, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Chilis customer support team and Panera Bread customer service.

Chilis and Panera Bread Consumer Ratings

126 out of 5046 in Cafes, Restaurants and Bars category
100 out of 5046 in Cafes, Restaurants and Bars category
Customer service
125 in category
60 in category
136 in category
67 in category
105 in category
85 in category

According to consumer ratings and reviews, Panera Bread ranks 26 points higher in the Cafes, Restaurants and Bars category than Chilis. People gave Chilis 1.7 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 240 points higher than the worst rated brand in this category. At the same time, Panera Bread was rated 2.2 stars for Customer service criterion in this category and it is 305 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Panera Bread has a higher rating than Chilis. Regarding Location criterion, consumers gave Chilis 3.2 stars and it is 71% greater than other in category. Panera Bread however was rated 3.3 stars and it is 77% greater than other in category.

Chilis and Panera Bread Rating Details

Customer service
1.7 (572 reviews)
2.2 (1071 reviews)
Reviewer's quote

They are not making sure order correct. Asked for plan just bacon burger and when I got it , lettuce and mayo was wipe off burger.i see lettuce and taste mayo I guess on bun.Trys to give them chance to make things right, but seems like every time I ordered something it's not right.so I guess I'll...


The assistant general manager Sue was rude and did not show me customer service. She was racist. She needs to be fired..

1.8 (566 reviews)
2.4 (999 reviews)
Reviewer's quote

I live in Pompano Beach and I enjoy taking my family to Chilli's because they already know us and the staff is so nice when they see us coming. The food is good too!..

Melanie C

The entire Panera staff helped me through a hard evening. The entire staff was a the pick up window to serve me my food! Wow the best food and staff!..

3.2 (491 reviews)
3.3 (911 reviews)
Reviewer's quote

Asking for donations I'm asking for for Toys for Tots to put up a box or have disc for people to donate money in your Chicago Ridge location thank you..


December 10, 2019 in Elk Grove Village, 90 Biesterfield Rd location at 6:05 AM, NOT a single whole grain bagel was available for sale..


Chilis and Panera Bread Pros and Cons

  • Location
  • I liked the price
  • Good food
  • Helpful cashier
  • Soup
  • Location
  • Poor customer service
  • Service
  • Staff and management or food
  • Bad customer service
  • Service
  • Amount of food or prices

Chilis and Panera Bread Most Positive Reviews

Top rated reviews

Waitress was not interested in serving us. ZERO waitress skills. I cant even tell you her name, she never told us nor di...


I go to the Cypress Texas location at least 3 to 4 times a week and love it. The cashier is always so helpful on...

Chilis and Panera Bread Most Critical Reviews

Lowest rated reviews

Found out through a friend that chilis is employing a convicted felon at chili at5274 international blvd, north...


Yesterday in Redmond Washington at 7:18 I have never seen a worse product slow delivered poor quality sandwich in all my...

Chilis and Panera Bread Latest Reviews

Recent published reviews

Dec 2 I ordered (2) $25 gift cards. I have not received them. Confirmation # 9yq2vq2x9ke0

Read all 1194 reviews

As a previous employee of Panera I have a passion for the food and service. It is very unfortunate when I go to...

Read all 2233 reviews

Chilis and Panera Bread Products and Services

Most reviewed product and services
  • Chilis Customer Care (191 reviews)
  • Chilis Manager (154 reviews)
  • Chilis Waiter (105 reviews)
  • Panera Bread Customer Care (281 reviews)
  • Panera Bread Sandwich (169 reviews)
  • Panera Bread Manager (150 reviews)