PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Longhorn Steakhouse and Chilis as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Longhorn Steakhouse
Chilis

Longhorn Steakhouse and Chilis Overview

Total reviews 187 1453
Company responses 0 0
Issues resolved 0 6

Longhorn Steakhouse and Chilis Consumer Ratings

Rank
132 out of 2672 in Cafes, Restaurants and Bars category
174 out of 2672 in Cafes, Restaurants and Bars category
Quality of Food
129 in category
133 in category
Customer service
128 in category
149 in category
Product or Service Quality
151 in category
136 in category
Value for money
133 in category
112 in category

Longhorn Steakhouse and Chilis Rating Details

Quality of Food
2.2 (93 reviews)
2.2 (602 reviews)
Reviewer's quote

The quality of food, service and professionalism has greatly diminished over the past year and a half. After tonight me and 32 of my closest family members and friends who frequent Longhorns are calling it quits forever, after my sister and I shared how we were treated tonight. I hope that the...

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...I have gone to Chili's for years and the quality of food was great - NOT ANYMORE!!!! They will never have me for a customer ever again with the food I had!!!!!..

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Customer service
1.9 (93 reviews)
1.7 (689 reviews)
Reviewer's quote

I thought was really rude being I work for a corporation and know customer service serves a long way. I did not have time to speak with management due to I was on a 30 minute lunch break and that was the purpose of calling the order in. I just wish that better customer service would have been...

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...With me being a manager at 2 different stores i know a lot about customer service and how important it is. So i hope this situation gets handled properly. Thanks In advance...

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Product or Service Quality
1.7 (92 reviews)
1.8 (604 reviews)
Reviewer's quote

...The lunch went well and the service was good. On 06/01/2020 I met a girlfriend at the same Longhorn for lunch. I had soup an salad she has salmon and baked sweet potato for lunch but ordered soup and salad to go...

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...Terrible service..

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Value for money
2.3 (82 reviews)
2.4 (547 reviews)
Reviewer's quote

...Why would you do something to hurt your business deliberately? Are they having fewer customers? If so, not stocking enough of something as popular as prime rib is not a good way for them to save money..

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Please dont do business with that place they give you uncooked food to pregnant women, disrespect you, and steal your money, and stress you out regardless if you're pregnant. They will hang up on you and wait for you to come up there, so they can call the law on you and if you dont come the will...

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Longhorn Steakhouse and Chilis Pros and Cons

Pros
  • Waitress
  • Usually great service and food
  • Steak
  • Good food
  • Location
  • Food
Cons
  • Customer service
  • Just a bad experence
  • Service we recieved
  • Poor customer service
  • Service
  • Staff and management or food

Longhorn Steakhouse and Chilis Most Positive Reviews

Top rated reviews
5

I went to eat at the Longhorn Steakhouse in the Legends Outlet on Friday 07-26-2019 and the service was horrible. First...

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5

Waitress was not interested in serving us. ZERO waitress skills. I cant even tell you her name, she never told us nor di...

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5

Judy Pleasant
I appreciate the excellent service Mr. Billy Banks (Manager) provided for my Birthday Dinner all the staff...

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5

A few weeks ago my husband and I had a not so great experience during a date night at the Chili's in Wellington,...

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Longhorn Steakhouse and Chilis Most Critical Reviews

Lowest rated reviews
1

The food was salty n cold

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1

Found out through a friend that chilis is employing a convicted felon at chili at5274 international blvd, north...

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1

It was my daughters birthday march 2nd, and she really wanted longhorn steakhouse- i had never been there, so coming fro...

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1

MY HUSBAND ORDERED A DRAFT BEER AND IT WAS FLAT, MY TROPICAL SUNRISE MARGARITA BARELY HAD LIQUOR AND WAS NOT VERY GOOD....

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Longhorn Steakhouse and Chilis Latest Reviews

Recent published reviews
1.8

Order and online pick up meal for my family and said to be ready at 640pm and got to restaurant 5 till and called to...

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No votes

Stopped by Chilis at Pooler GA on way home from vacation. I was extremely tired and didnt check bill. After got to...

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No votes

Steak was not cooked correctly, backed potato was burned and Mac and cheese was cold

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No votes

Stopped in Pooler Ga for night on Saturday Nov 28. Went to Chilis at 270 Pooler Parkway. My sister and I ordered 2$10 sp...

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Longhorn Steakhouse and Chilis Products and Services

Most reviewed product and services
  • Longhorn Steakhouse Steak (22 reviews)
  • Longhorn Steakhouse Waiter (13 reviews)
  • Longhorn Steakhouse Manager (13 reviews)
  • Chilis Manager (166 reviews)
  • Chilis Waiter (111 reviews)
  • Chilis Sanitary Conditions (43 reviews)