PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Soft Surroundings and Chicos as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Soft Surroundings
Chicos

Soft Surroundings and Chicos Overview

Total reviews 264 315
Company responses 1 0
Issues resolved 2 2

Soft Surroundings and Chicos Consumer Ratings

Rank
729 out of 4768 in Footwear and Clothing category
525 out of 4768 in Footwear and Clothing category
Customer service
566 in category
524 in category
Website
501 in category
476 in category
Exchange, Refund and Cancellation Policy
576 in category
445 in category
Value for money
832 in category
613 in category

Soft Surroundings and Chicos Rating Details

Customer service
1.8
(116 reviews)
1.9
(149 reviews)
Reviewer's quote

...Contacted customer service and was told it will take several days..

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...On their website it states that it will take 2 weeks to process a reternie it is truthfully 6 weeks they are liars they are frauds and their customer service is abysmal. A..

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Website
2.7
(102 reviews)
2.9
(104 reviews)
Reviewer's quote

...Website stalls, coupons are not really coupons. Bunch of ridiculous gimmicks. They make it too hard to give them money...

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Website is always problematic: slow, staggering, not loading. Stores have much smaller inventory but is nice to see products IRL. You can get better deals IRL vs website, but it depends...

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Exchange, Refund and Cancellation Policy
1.9
(101 reviews)
2
(132 reviews)
Reviewer's quote

Takes a long time to exchange a item. They should email you when they receive item. Also should let you know when exchange item is arriveing..

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I bough a pants with $25 coupon had not time to try it on ! It does not fit but she does not want me to exchange one of equal value with the coupon now..

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Value for money
2.2
(90 reviews)
2.6
(120 reviews)
Reviewer's quote

...Wont send me my product back or my money for product. I have proof they received it..

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...They took my money for express shipment but did not even mail it until two days before it should have arrived. So now I have no gift to give my wife on Christmas Day. Excuses for delivery delay are pretty lame when they dont bother to mail them on time...

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Soft Surroundings and Chicos Pros and Cons

Pros
  • Clothing styles
  • Catalog
  • Way their clothing is pictured on their website
  • Fashion forward
  • Quality clothing
  • Good sales
Cons
  • Rude and uncaring customer service
  • Shipping difficulties
  • Shipping time
  • Return policy and customer service
  • Customer service
  • People not doing their jobs correctly

Soft Surroundings and Chicos Most Positive Reviews

Top rated reviews
5

My husband ordered a topper as my Christmas gift. When it came it was too big. I called twice and spoke to reps that...

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5

Instead of my dress being sent a pair of jeans came today with another lady's name on the order... HMMM . Needless to...

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4.8

My first contact with customer service went well and I was promised a FULL refund. When that didnt happen, I called agai...

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5

I bough a pants with $25 coupon had not time to try it on ! It does not fit but she does not want me to exchange one of...

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Soft Surroundings and Chicos Most Critical Reviews

Lowest rated reviews
1

Didnt know better when I placed an order here. DONT DO IT, RUN, DONT WALK!
Worst run business, poor, awful communication...

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1

I need to know about using rewards and what happened to my former rewards
And getting answers is impossible Help l
Please

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1

I put an order in with Soft Surroundings on 1/15, I received it one week later 1/22. One of the items had a...

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1

I received a shirt s a Christmas present. It was purchased at the outlet store in Greenville, S.C.. It does not fit and...

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Soft Surroundings and Chicos Latest Reviews

Recent published reviews
3.8

Takes a long time to exchange a item. They should email you when they receive item. Also should let you know when...

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No votes

I was originally charged for 4 items.
3 were sent of the 4. Several days later 4th item was sent from a different Chicos...

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1

Did a return. My tracking number was received. They have no record of it. Wont send me my product back or my money for...

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5

From the minute we entered the store we were welcomed and felt very comfortable. We started a change room and proceeded...

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