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Chicos

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 141 TOTAL REVIEWS
  • $3.2K CLAIMED LOSSES
  • $101 AVERAGE LOSS
2.2
Customer service
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
Diversity of Products or Services
  • Good sales 4
  • Fashion forward 4
  • Clothes 4
  • Quality 3
  • Different styles 3

Customers don't like

  • Return policy and customer service4
  • Customer service4
  • People not doing their jobs correctly3
  • Illogical company3
  • Attitude the not caring3
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Soft Surroundings

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 153 TOTAL REVIEWS
  • $58.2K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.2
Customer service
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
Diversity of Products or Services
  • Catalog 4
  • Clothing styles 3
  • Website 1
  • Way their clothing is pictured on their website 1
  • Styles and layout of the store in fairfax 1

Customers don't like

  • Rude and uncaring customer service14
  • Shipping difficulties5
  • Shipping costs5
  • Shipping time4
  • Quality3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1513524

Have shopped at Chicos for years which is close to my home. Alsoshopped at Soft Surroundings from the catalog and now fromthe opening of a new shop near me.

Still shop at both and havefound that the quality of Soft Surroundings in the past couple ofyears has dropped drastically. Ordering time at SS takes monthssometimes on certain items, find more and more items aremanufactured out of the USA.

Was excited the new SS shopopened near me, but find I am returning more and more toChicos to shop. Prices are very comparable.