PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chicos and Soft Surroundings as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chicos
Soft Surroundings

Chicos and Soft Surroundings Overview

Total reviews 230 234
Company responses 0 0
Issues resolved 1 1

Chicos and Soft Surroundings Consumer Ratings

Rank
273 out of 2094 in Footwear and Clothing category
383 out of 2094 in Footwear and Clothing category
Customer service
222 in category
223 in category
Exchange, Refund and Cancellation Policy
210 in category
208 in category
Product or Service Quality
237 in category
197 in category
Price Affordability
374 in category
519 in category

Chicos and Soft Surroundings Rating Details

Customer service
1.8 (119 reviews)
1.8 (101 reviews)
Reviewer's quote

...Over the year, the quality of their merchandise has continued to deteriorate and their customer service has also. Shop somewhere else..

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...Test customer service they . said to call or text them. I did and that's the answer they gave me...

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Exchange, Refund and Cancellation Policy
1.9 (110 reviews)
1.9 (87 reviews)
Reviewer's quote

...I was 15 days past the 60 day return policy. The item was a cream blouse. Immediately, the store manager said NO I could not return the blouse...

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...its way to long to get refunds. and I haven't received the refunds properly. they seem to charge me a tax processing fee...

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Product or Service Quality
2.2 (107 reviews)
2.3 (72 reviews)
Reviewer's quote

...(???) I have been a Chico's customer from the beginning but the quality and style of their garments are not as special as they used to be, appear cheaply made, and not sized correctly..

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on the return or reimbursing my monies UNTIL I phoned customer service. Then had I not pried further with my questions there would have not located the return. Saying this SoftSurroundings had my money for nearly 3 months without any communication on being reimbursed! Only then when I brought it to...

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Price Affordability
2.5 (106 reviews)
2.1 (73 reviews)
Reviewer's quote

I went to their sale and found the pant I wanted priced at $15...

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...they take the sale price and deduct the discount..

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Chicos and Soft Surroundings Pros and Cons

Pros
  • Good sales
  • Fashion forward
  • Clothes
  • Clothing styles
  • Catalog
  • Way their clothing is pictured on their website
Cons
  • Return policy and customer service
  • Customer service
  • Treatment
  • Rude and uncaring customer service
  • Shipping difficulties
  • Shipping time

Chicos and Soft Surroundings Most Positive Reviews

Top rated reviews
5

Thank you Elena Lazereva!!!! I love this Chico's store at Village San Francisco. They have great attitude and are...

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5

My husband ordered a topper as my Christmas gift. When it came it was too big. I called twice and spoke to reps that...

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5

I went to their sale and found the pant I wanted priced at $15...I went to order them(I have a photo of the sale) and th...

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4.8

I ordered 2 dresses from Soft Surroundings. After 14 days nothing showed up. My credit card number was incorrectly enter...

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Chicos and Soft Surroundings Most Critical Reviews

Lowest rated reviews
1

I frequently buy from Chicos online. I purchased 6 items, and only 2 fit well, so I went to my local Garden City store...

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1

I need to return a package and wanted UPS to pick it up. Called SS and was told to call UPS. called UPS and the said I...

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1

I bought a Christmas present for my wife from Chico's 2 nights ago. They didnt have the item in store so they offered...

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1

I placed an order on-line on 12/20. (by the way, if order placed on 12/20, order would get ship upgrade to 2nd day). W...

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Chicos and Soft Surroundings Latest Reviews

Recent published reviews
1

I placed an order on 10th August and I am still waiting for my order. I have rang customer service many times and...

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No votes

I never was able to talk to any one until the store opened and still no satisfaction.

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1

They take 6 weeks or more to process returns. Who in their right mind would ever order anything from them again?

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1

I am trying to get a hold of soft surroundings and no method is available. I am trying to cancel and ordered that is...

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Chicos and Soft Surroundings Products and Services

Most reviewed product and services
  • Chicos Customer Care (44 reviews)
  • Chicos Manager (11 reviews)
  • Chicos Pants (9 reviews)
  • Soft Surroundings Shipping Service (58 reviews)
  • Soft Surroundings Customer Care (32 reviews)
  • Soft Surroundings Clothing (25 reviews)