PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chicos and Soft Surroundings as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chicos
Soft Surroundings

Chicos and Soft Surroundings Overview

Total reviews 315 264
Company responses 0 1
Issues resolved 2 2

Chicos and Soft Surroundings Consumer Ratings

Rank
524 out of 4768 in Footwear and Clothing category
728 out of 4768 in Footwear and Clothing category
Customer service
524 in category
567 in category
Exchange, Refund and Cancellation Policy
446 in category
577 in category
Product or Service Quality
560 in category
565 in category
Price Affordability
662 in category
1065 in category

Chicos and Soft Surroundings Rating Details

Customer service
1.9
(149 reviews)
1.8
(116 reviews)
Reviewer's quote

...On their website it states that it will take 2 weeks to process a reternie it is truthfully 6 weeks they are liars they are frauds and their customer service is abysmal. A..

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...Contacted customer service and was told it will take several days..

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Exchange, Refund and Cancellation Policy
2
(132 reviews)
1.9
(101 reviews)
Reviewer's quote

I bough a pants with $25 coupon had not time to try it on ! It does not fit but she does not want me to exchange one of equal value with the coupon now..

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Takes a long time to exchange a item. They should email you when they receive item. Also should let you know when exchange item is arriveing..

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Product or Service Quality
2.4
(128 reviews)
2.4
(84 reviews)
Reviewer's quote

...I am from Canada and return to this store every time because of the service and the Manager Jennifer Williams was thrilled we got the best service and gave credit to the other sales ladies helping all of us in the store. Thanks again for such a fun day..

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...Wont send me my product back or my money for product. I have proof they received it..

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Price Affordability
2.7
(125 reviews)
2.1
(85 reviews)
Reviewer's quote

...Ok, saw sale price. It also said if I buy 2 or more I would get 25% off. So I ordered 2...

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...After writing a lengthy email on them holding my money for the returned package I did receive an apology and $20 plus the price of delivered package for my frustration. I find this appalling and inadequate for the amount of time they kept my money..

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Chicos and Soft Surroundings Pros and Cons

Pros
  • Fashion forward
  • Quality clothing
  • Good sales
  • Clothing styles
  • Catalog
  • Way their clothing is pictured on their website
Cons
  • Return policy and customer service
  • Customer service
  • People not doing their jobs correctly
  • Rude and uncaring customer service
  • Shipping difficulties
  • Shipping time

Chicos and Soft Surroundings Most Positive Reviews

Top rated reviews
5

Instead of my dress being sent a pair of jeans came today with another lady's name on the order... HMMM . Needless to...

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5

My husband ordered a topper as my Christmas gift. When it came it was too big. I called twice and spoke to reps that...

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5

I bough a pants with $25 coupon had not time to try it on ! It does not fit but she does not want me to exchange one of...

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4.8

My first contact with customer service went well and I was promised a FULL refund. When that didnt happen, I called agai...

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Chicos and Soft Surroundings Most Critical Reviews

Lowest rated reviews
1

I need to know about using rewards and what happened to my former rewards
And getting answers is impossible Help l
Please

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1

Didnt know better when I placed an order here. DONT DO IT, RUN, DONT WALK!
Worst run business, poor, awful communication...

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1

I received a shirt s a Christmas present. It was purchased at the outlet store in Greenville, S.C.. It does not fit and...

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1

I put an order in with Soft Surroundings on 1/15, I received it one week later 1/22. One of the items had a...

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Chicos and Soft Surroundings Latest Reviews

Recent published reviews
No votes

I was originally charged for 4 items.
3 were sent of the 4. Several days later 4th item was sent from a different Chicos...

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3.8

Takes a long time to exchange a item. They should email you when they receive item. Also should let you know when...

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5

From the minute we entered the store we were welcomed and felt very comfortable. We started a change room and proceeded...

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1

Did a return. My tracking number was received. They have no record of it. Wont send me my product back or my money for...

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