PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chicos and Soft Surroundings as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chicos
Soft Surroundings

Chicos and Soft Surroundings Overview

Total reviews
217
203
Company responses
0
0
Issues resolved
1
1

Chicos was first mentioned on PissedConsumer on Mar 21, 2014 and since then this brand received 217 reviews. It is 14 reviews more than Soft Surroundings received since May 14, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Chicos customer support team and Soft Surroundings customer service.

Chicos and Soft Surroundings Consumer Ratings

Rank
214 out of 2473 in Footwear and Clothing category
298 out of 2473 in Footwear and Clothing category
Customer service
187 in category
198 in category
Exchange, Refund and Cancellation Policy
165 in category
157 in category
Staff
193 in category
205 in category

According to consumer ratings and reviews, Chicos ranks 84 points higher in the Footwear and Clothing category than Soft Surroundings. People gave Chicos 1.8 stars for Customer service criterion in Footwear and Clothing category and it is 725 points higher than the worst rated brand in this category. At the same time, Soft Surroundings was rated 1.7 stars for Customer service criterion in this category and it is 714 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Soft Surroundings has a higher rating than Soft Surroundings. Regarding Staff criterion, consumers gave Chicos 1.9 stars and it is 79% greater than other in category. Soft Surroundings however was rated 1.8 stars and it is 78% greater than other in category.

Chicos and Soft Surroundings Rating Details

Customer service
1.8 (112 reviews)
1.7 (90 reviews)
Reviewer's quote

...All they had to do was look at my purchase and return history as they have my customer number. In addition, she complained to me that this process took a very long time. She was impatient and her demeanor was rude...

jat2020

...Customer service attitude leaves much to be desired. The second item I ordered was $46 total, and the credit I received was $25 due to all the shipping deductions. Of all the major online retailers, I have never experienced this kind of rip off...

R. R
Exchange, Refund and Cancellation Policy
1.9 (103 reviews)
1.9 (77 reviews)
Reviewer's quote

This is the 2nd time this has happened. You place an order and then 6 six days later you receive an email stating the product is no longer available. What a waste of time!!!!

PissedConsumer1643303

Exorbitant charges to return one item of less then one pound piece of clothing for refund. My one item total charge was $159. 32 with shipping and tax...

PissedConsumer1646254
Staff
1.9 (101 reviews)
1.8 (61 reviews)
Reviewer's quote

Also, some of the sales staff was not familiar with the offerings within the store, had trouble inputting my phone until I spelled it out number by number and very slowly. The manager, on another day, accepted a return item, which I had purchased online for $39. They gave me only $34 and when I...

Ada T

As I browsed the store, I was never greeted or offered a fitting room by any of the white sales staff but, four white shoppers were. I was finally offered a fitting room by an African American sales person ( she was very nice). ..

PissedConsumer1169060

Chicos and Soft Surroundings Pros and Cons

Pros
  • Good sales
  • Fashion forward
  • Clothes
  • Catalog
  • Clothing styles
  • Way their clothing is pictured on their website
Cons
  • Return policy and customer service
  • Customer service
  • Return policy
  • Rude and uncaring customer service
  • Shipping difficulties
  • Shipping time

Chicos and Soft Surroundings Most Positive Reviews

Top rated reviews
5

Thank you Elena Lazereva!!!! I love this Chico's store at Village San Francisco. They have great attitude and are...

5

My husband ordered a topper as my Christmas gift. When it came it was too big. I called twice and spoke to reps that...

Chicos and Soft Surroundings Most Critical Reviews

Lowest rated reviews
1

I frequently buy from Chicos online. I purchased 6 items, and only 2 fit well, so I went to my local Garden City store...

1

I need to return a package and wanted UPS to pick it up. Called SS and was told to call UPS. called UPS and the said I...

Chicos and Soft Surroundings Latest Reviews

Recent published reviews

Saw a sweater I wanted today at a Chicos boutique ,but my size
wasn't available in ecru (4). Went home to order online on...

Read all 217 reviews
1

I purchased a second silk blanket from Soft Surroundings. The first one from China was perfect and this second ones an...

Read all 203 reviews

Chicos and Soft Surroundings Products and Services

Most reviewed product and services
  • Chicos Customer Care (39 reviews)
  • Chicos Manager (11 reviews)
  • Chicos Pants (9 reviews)
  • Soft Surroundings Shipping Service (57 reviews)
  • Soft Surroundings Customer Care (30 reviews)
  • Soft Surroundings Clothing (23 reviews)