PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Northstyle and Chicos as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Northstyle
Chicos

Northstyle and Chicos Overview

Total reviews
504
219
Company responses
0
0
Issues resolved
0
1

Northstyle was first mentioned on PissedConsumer on Aug 28, 2009 and since then this brand received 504 reviews. It is 285 reviews more than Chicos received since Mar 21, 2014.

Northstyle and Chicos Consumer Ratings

Rank
389 out of 2301 in Footwear and Clothing category
217 out of 2301 in Footwear and Clothing category
Customer service
356 in category
191 in category
Product or Service Quality
179 in category
194 in category
Exchange, Refund and Cancellation Policy
310 in category
166 in category

According to consumer ratings and reviews, Chicos ranks 172 points higher in the Footwear and Clothing category than Northstyle. People gave Northstyle 1.3 stars for Customer service criterion in Footwear and Clothing category and it is 605 points higher than the worst rated brand in this category. At the same time, Chicos was rated 1.8 stars for Customer service criterion in this category and it is 770 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Northstyle has a higher rating than Chicos. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Northstyle 1.4 stars and it is 68% greater than other in category. Chicos however was rated 1.9 stars and it is 83% greater than other in category.

Northstyle and Chicos Rating Details

Customer service
1.3 (137 reviews)
1.8 (113 reviews)
Reviewer's quote

...I told him I did not sign up for the program, he said please hold for customer service. I swear I sounded as if he just held the phone for a few seconds and the same person answered as "customer service". He immediately said I signed up for the service...

PissedConsumer1758480

I called customer service and was told there was a $7 charge to return item and I would need to provide mailing envelope. Told I could return at store for no charge. Went to the store in Manhattan Beach, CA and the sales rep said only customer service could process return since size did not match...

Kathy F
Product or Service Quality
2.3 (116 reviews)
2.2 (101 reviews)
Reviewer's quote

...I had an extremely hard time understanding the customer service lady. She assured me that my package would arrive in 7-10 business days. I called two more times after not receiving the order and each time I got the same lady...

Raenell

...(???) I have been a Chico's customer from the beginning but the quality and style of their garments are not as special as they used to be, appear cheaply made, and not sized correctly..

Pat T
Exchange, Refund and Cancellation Policy
1.4 (101 reviews)
1.9 (104 reviews)
Reviewer's quote

...There are no details listed on the Return Policy on their website but they offered two mailing labels, one for the first order I received and one for the delayed order. I checked the credit for the returns on my credit card and realized that I did not receive $42. 58 back...

PissedConsumer1643428

...I was 15 days past the 60 day return policy. The item was a cream blouse. Immediately, the store manager said NO I could not return the blouse...

jat2020

Northstyle and Chicos Pros and Cons

Pros
  • Catalog
  • Clothng i got fairly well
  • Beautiful styles
  • Good sales
  • Fashion forward
  • Clothes
Cons
  • Customer service
  • Quality of item received
  • No refund
  • Return policy and customer service
  • Customer service
  • Treatment

Northstyle and Chicos Most Positive Reviews

Top rated reviews
5

I order two pairs of pants specifically because they were advertised to be the exact length I wanted. I tried them on...

5

Thank you Elena Lazereva!!!! I love this Chico's store at Village San Francisco. They have great attitude and are...

Northstyle and Chicos Most Critical Reviews

Lowest rated reviews
1

Be warned!!! I am a fair reviewer! Do Not Order from this company. Speak loud with your hard earned money and do NOT...

1

I frequently buy from Chicos online. I purchased 6 items, and only 2 fit well, so I went to my local Garden City store...

Northstyle and Chicos Latest Reviews

Recent published reviews
1

I placed an order on NorthStyle web-page. I DID NOT SIGN UP FOR THE FREE SHIPPING OR THE VIP program with this order. I...

Read all 504 reviews

I fell over a chair in the Boca Raton store because the front legs splayed out. I suffered injury to my nose causing...

Read all 219 reviews

Northstyle and Chicos Products and Services

Most reviewed product and services
  • Northstyle Shipping Service (106 reviews)
  • Northstyle Customer Care (39 reviews)
  • Northstyle Vip Membership (36 reviews)
  • Chicos Customer Care (40 reviews)
  • Chicos Manager (11 reviews)
  • Chicos Pants (9 reviews)