PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chicos and Loft as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chicos
Loft

Chicos and Loft Overview

Total reviews 232 208
Company responses 0 0
Issues resolved 1 1

Chicos and Loft Consumer Ratings

Rank
275 out of 2111 in Footwear and Clothing category
453 out of 2111 in Footwear and Clothing category
Customer service
222 in category
327 in category
Exchange, Refund and Cancellation Policy
214 in category
280 in category
Product or Service Quality
242 in category
323 in category
Price Affordability
379 in category
385 in category

Chicos and Loft Rating Details

Customer service
1.8 (119 reviews)
1.5 (76 reviews)
Reviewer's quote

...Over the year, the quality of their merchandise has continued to deteriorate and their customer service has also. Shop somewhere else..

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My order came not complete,took me 2 hours on hold to talk customer service and they said they will return money for missing item never gets did they. Terrible experience..

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Exchange, Refund and Cancellation Policy
1.9 (110 reviews)
1.6 (63 reviews)
Reviewer's quote

...I was 15 days past the 60 day return policy. The item was a cream blouse. Immediately, the store manager said NO I could not return the blouse...

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...I've sent half a dozen requests for a refund and update on my order status and have not once heard back from a real person. Their chat wants me to wait upwards of 5 hours. Their phone support never answers...

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Product or Service Quality
2.2 (107 reviews)
1.9 (55 reviews)
Reviewer's quote

...(???) I have been a Chico's customer from the beginning but the quality and style of their garments are not as special as they used to be, appear cheaply made, and not sized correctly..

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...They called customer service. The manager said there was nothing they could do. I have all the paperwork to prove I placed this order..

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Price Affordability
2.5 (107 reviews)
2.5 (42 reviews)
Reviewer's quote

I went to their sale and found the pant I wanted priced at $15...

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...I asked for a price check on a dress with no tag, and with a bad attitude she mumbled the price. I added about 6 other pieces, some on sale some at reg price. As i walked out of the store, i realized that she had charged me for the dress, which, i had emphasized- did NOT want...

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Chicos and Loft Pros and Cons

Pros
  • Quality clothing
  • Good sales
  • Fashion forward
  • Have great clothes
  • Style
  • Pricing
Cons
  • Return policy and customer service
  • Customer service
  • Treatment
  • Customer service
  • Refused to give credit or refund for my return
  • Online customer service

Chicos and Loft Most Positive Reviews

Top rated reviews
5

Thank you Elena Lazereva!!!! I love this Chico's store at Village San Francisco. They have great attitude and are...

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5

I frequently shop at The Loft for myself, my sister and my 2 daughters. Most of the time they like what I purchase but...

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5

I went to their sale and found the pant I wanted priced at $15...I went to order them(I have a photo of the sale) and th...

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5

nothing happened, the shirt doesn't fit.

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Chicos and Loft Most Critical Reviews

Lowest rated reviews
1

I frequently buy from Chicos online. I purchased 6 items, and only 2 fit well, so I went to my local Garden City store...

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1

i have shopped at loft and ann taylor for a very long time and i will never shop with this company or any affiliates in...

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1

I bought a Christmas present for my wife from Chico's 2 nights ago. They didnt have the item in store so they offered...

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1

Shopping online, finally find what I wanted but when checking out, there was a problem when i submitted. I submitted the...

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Chicos and Loft Latest Reviews

Recent published reviews
No votes

The manager in the Shreveport, LA store does not enforce mask wearing, even though there is a sign on the door upon...

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1

I ordered 2 pairs of shorts on July 6 through the store. I have not received them. I went to the Loft. They would not...

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3.3

Have been, for weeks now, having trouble accessing your website!
Something like the page is not available..contact the si...

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1

I ordered June 11 got one shirt out of my order never received the rest they said it was in the mail after several...

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Chicos and Loft Products and Services

Most reviewed product and services
  • Chicos Customer Care (44 reviews)
  • Chicos Manager (11 reviews)
  • Chicos Pants (9 reviews)
  • Loft Customer Care (37 reviews)
  • Loft Shipping Service (15 reviews)
  • Loft Manager (12 reviews)