PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chicos and Loft as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Chicos and Loft Overview

Total reviews
Company responses
Issues resolved

Chicos was first mentioned on PissedConsumer on Mar 21, 2014 and since then this brand received 217 reviews. It is 42 reviews more than Loft received since Jun 9, 2011.

Chicos and Loft Consumer Ratings

214 out of 2469 in Footwear and Clothing category
393 out of 2469 in Footwear and Clothing category
Customer service
184 in category
286 in category
Exchange, Refund and Cancellation Policy
161 in category
229 in category
190 in category
256 in category

According to consumer ratings and reviews, Chicos ranks 179 points higher in the Footwear and Clothing category than Loft. People gave Chicos 1.8 stars for Customer service criterion in Footwear and Clothing category and it is 726 points higher than the worst rated brand in this category. At the same time, Loft was rated 1.4 stars for Customer service criterion in this category and it is 624 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Chicos has a higher rating than Loft. Regarding Staff criterion, consumers gave Chicos 1.9 stars and it is 79% greater than other in category. Loft however was rated 1.6 stars and it is 72% greater than other in category.

Chicos and Loft Rating Details

Customer service
1.8 (112 reviews)
1.4 (63 reviews)
Reviewer's quote

...All they had to do was look at my purchase and return history as they have my customer number. In addition, she complained to me that this process took a very long time. She was impatient and her demeanor was rude...


Very unfriendly, no help , no help with starting a dressing room , as I was dropping clothes on floor ! One associate actually just looked at me ! I have never had this happen at a loft store ! So awefull ! No greet when you walked in , I will not go back to this store ! And I have always been...

Pam h
Exchange, Refund and Cancellation Policy
1.9 (103 reviews)
1.6 (50 reviews)
Reviewer's quote

This is the 2nd time this has happened. You place an order and then 6 six days later you receive an email stating the product is no longer available. What a waste of time!!!!


I had order maternity clothes via online since this is the only way to shop maternity clothes from Loft. First, this order took a little over a week to arrive which is the longest I've ever had to wait for ANY order from anywhere and unfortunately by the time it arrived, it was too late as I was...

1.9 (101 reviews)
1.6 (43 reviews)
Reviewer's quote

Also, some of the sales staff was not familiar with the offerings within the store, had trouble inputting my phone until I spelled it out number by number and very slowly. The manager, on another day, accepted a return item, which I had purchased online for $39. They gave me only $34 and when I...

Ada T

...Finally she gave me her name! Loft should definetly train their staff better. I refused to be mistreated by an employee who doesn’t have a clue about their sales and provides you with bad attitude on top!!!!..


Chicos and Loft Pros and Cons

  • Good sales
  • Fashion forward
  • Clothes
  • Have great clothes
  • Pricing
  • Style
  • Return policy and customer service
  • Customer service
  • Return policy
  • Customer service
  • Shipping
  • Quality

Chicos and Loft Most Positive Reviews

Top rated reviews

Thank you Elena Lazereva!!!! I love this Chico's store at Village San Francisco. They have great attitude and are...


I frequently shop at The Loft for myself, my sister and my 2 daughters. Most of the time they like what I purchase but...

Chicos and Loft Most Critical Reviews

Lowest rated reviews

I frequently buy from Chicos online. I purchased 6 items, and only 2 fit well, so I went to my local Garden City store...


i have shopped at loft and ann taylor for a very long time and i will never shop with this company or any affiliates in...

Chicos and Loft Latest Reviews

Recent published reviews

Saw a sweater I wanted today at a Chicos boutique ,but my size
wasn't available in ecru (4). Went home to order online on...

Read all 217 reviews

I bought a number of sweaters at LOFT. I like their styling.The sweaters are not even washed yet and the thread is...

Read all 175 reviews

Chicos and Loft Products and Services

Most reviewed product and services
  • Chicos Customer Care (39 reviews)
  • Chicos Manager (11 reviews)
  • Chicos Pants (9 reviews)
  • Loft Customer Care (36 reviews)
  • Loft Shipping Service (14 reviews)
  • Loft Manager (13 reviews)