PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Popeyes Louisiana Kitchen and Chick Fil A as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Popeyes Louisiana Kitchen
Chick Fil A

Popeyes Louisiana Kitchen and Chick Fil A Overview

Total reviews
4031
198
Company responses
0
0
Issues resolved
15
2

Popeyes Louisiana Kitchen was first mentioned on PissedConsumer on Feb 13, 2008 and since then this brand received 4031 reviews. It is 3833 reviews more than Chick Fil A received since Sep 2, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Chick Fil A customer support team than with Popeyes Louisiana Kitchen customer service.

Popeyes Louisiana Kitchen and Chick Fil A Consumer Ratings

Rank
64 out of 1382 in Fast Food category
27 out of 1382 in Fast Food category
Customer service
48 in category
14 in category
Staff
54 in category
19 in category
Quality of Food
35 in category
9 in category

According to consumer ratings and reviews, Chick Fil A ranks 37 points higher in the Fast Food category than Popeyes Louisiana Kitchen. People gave Popeyes Louisiana Kitchen 1.6 stars for Customer service criterion in Fast Food category and it is 79 points higher than the worst rated brand in this category. At the same time, Chick Fil A was rated 2.3 stars for Customer service criterion in this category and it is 113 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Chick Fil A has a higher rating than Popeyes Louisiana Kitchen. Regarding Quality of Food criterion, consumers gave Popeyes Louisiana Kitchen 2.3 stars and it is 72% greater than other in category. Chick Fil A however was rated 3.3 stars and it is 93% greater than other in category.

Popeyes Louisiana Kitchen and Chick Fil A Rating Details

Customer service
1.6 (1933 reviews)
2.3 (77 reviews)
Reviewer's quote

Customer service was horrible. My food was Cold and was sitting out on the counter..

Lataya

...I have called the customer care number for over a week now and no one has contacted me to resolve this issue. No one cares at chic Fila Customer Care’s. In addition the customer care operators including the supervisors are dismissive and unhelpful..

Grace W
Staff
1.6 (1878 reviews)
2.4 (72 reviews)
Reviewer's quote

Rude and disrespectful staff with no care..

Parker

Did I mention that NO STAFF asked me if I was okay or offered me any assistance. Oh, and then about 3 minutes later, the female manager has the audacity to ask me why I'm still standing at the counter! Ah because, I'm a little stunned, have coffee remnants on my hand, wrist, forearm and shirt. This...

PissedConsumer1587418
Quality of Food
2.3 (1798 reviews)
3.3 (58 reviews)
Reviewer's quote

Looking for restaurants that are more eco friendly to the environment. That very much should be a practice these days, in store and in drivethru windows. No styrofoam. No items that can’t be composted. Thanks.

PissedConsumer1717694

Went to get my free sandwich on veterans day at duncan, sc location. Was tolx that location doesnt honor vets nor gives military discount. Had to pay $8 for a meal that was burnt. No call back from corporate either.

PissedConsumer1705555

Popeyes Louisiana Kitchen and Chick Fil A Pros and Cons

Pros
  • Food
  • Taste
  • Chicken
  • Good food
  • Needs improvement
  • Chick fil a food
Cons
  • Customer service
  • Service
  • Sevice attitude food
  • Poor quality and poor customer service
  • Terrible phone customer service
  • Service

Popeyes Louisiana Kitchen and Chick Fil A Most Positive Reviews

Top rated reviews
5

The Popeyes on stage road in Bartlett Tn has the best employees of any restaurant I have been in. I just had to...

5

The employees in Stuart FL are very hardworking and will do anything to make your experience great. This particular...

Popeyes Louisiana Kitchen and Chick Fil A Most Critical Reviews

Lowest rated reviews
1

This is the most poorly run fast food restaurant in Rohnert Park and probably Sonoma County. After spending 10 minutes...

1

Chick fila is horrible. Every time I go I get bad rude service. Somehow 20 year olds think they're better than others...

Popeyes Louisiana Kitchen and Chick Fil A Latest Reviews

Recent published reviews

When chick-Fil-A opened up on the East coast awhile back, they marinated the chicken in pickle juice. They stopped, and...

Read all 4031 reviews
3

I was parked next to the store front. I had a three year old in the car seat and there are three parking spots and three...

Read all 198 reviews

Popeyes Louisiana Kitchen and Chick Fil A Products and Services

Most reviewed product and services
  • Popeyes Louisiana Kitchen Customer Care (787 reviews)
  • Popeyes Louisiana Kitchen Manager (540 reviews)
  • Popeyes Louisiana Kitchen Chicken (449 reviews)
  • Chick Fil A Customer Care (32 reviews)
  • Chick Fil A Sandwich (10 reviews)
  • Chick Fil A Chicken Sandwich (8 reviews)