PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petsmart and Chewy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petsmart
Chewy

Petsmart and Chewy Overview

Total reviews 1344 46
Company responses 0 0
Issues resolved 8 1

Petsmart and Chewy Consumer Ratings

Rank
67 out of 396 in Pet Stores category
20 out of 396 in Pet Stores category
Customer service
66 in category
No votes
Discounts and Special Offers
46 in category
No votes
Price Affordability
60 in category
No votes
Website
58 in category
No votes

Petsmart and Chewy Rating Details

Customer service
1.5 (463 reviews)
No votes
Reviewer's quote

...I called customer service this evening, and after waiting on hold for 15 minutes, someone answers, takes my order number and never says anything after that. I assumed he put me on hold without telling me he was, since it showed we were still connected. I waited forever! Then I'm hung up on...

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Alyssa was the most considerate customer service rep!! Keep her around and Chewy will be around a long time..

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Discounts and Special Offers
2.2 (355 reviews)
No votes
Reviewer's quote

...They treat us all like we are each so very special. As a caretaker of my cat KiKi, I should know, because I see it all around me whenever I'm in your store. Sometimes I can spend over an hour just watching all your different pets interact with one another or those who are secured for special reasons...

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I received my order today, one of the bags of food I had gotten for my cat had a huge hole in it and cat food was all over the box! I have photos for proof! I am not happy about this and I have just cancelled my account with you.

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Price Affordability
2.3 (352 reviews)
No votes
Reviewer's quote

I was then told the price would be over $50, when I scheduled a puppy cut for $18, and I continued to tell her DO NOT shave my dog I want her to get used to the groomers and she just needs a trim. I came back less than 10 minutes later deciding I just wasn’t comfortable with this and she was...

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...On December 28th, my most recent order, the price was raised to 18. 50 for the exact same product. They never put the amount charged to your card on any of the shipment information so unless you go into the system and look it up, you will not notice the gradual price increase...

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Website
2.4 (350 reviews)
No votes
Reviewer's quote

Your website is awful. I have tried to use it to order cst litter with the 15% off that is offered. When I sign in, it always puts a store in that I never shop at...

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Food had bits and pieces of bone and possibly even stone in it. Since this item is a Gastro intestinal medicinal food I was needing to return it promptly.

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Petsmart and Chewy Pros and Cons

Pros
  • Selection
  • Selection of pets and products
  • Convenient
  • Usually good service
  • Wchewy is always available to answer questions
  • Stop auto shipment right now
Cons
  • Customer service
  • Managers or costumer service
  • Grooming
  • Poor delivery
  • Wont make you happy like their motto
  • Unknowledgable about products

Petsmart and Chewy Most Positive Reviews

Top rated reviews
5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

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5

mAYBE THE COMPLAINTS COME FROM PEOPLE WHO LIVE IN AREAS THAT HAVE DEIVERY -PROBLEMS HERE IN CALIFORNIA EVERYTHING IS...

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5

I brought my pet to have halloween photo taken at the petsmart on lake mead in henderson nevada.on oct.25th and never...

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5

No complaint, thank you to all for sending me flowers for my lost. That was really nice of yous

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Petsmart and Chewy Most Critical Reviews

Lowest rated reviews
1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

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1

I placed my first order with Chewy.com on August 24, 2017. I was charged 15.30 that month. When I received my shipment...

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1

Took my 1 year old dog to Alafaya in Orlando. She is a very sweet tempered poodle/bichon mix. When we picked her up...

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1

Chewys auto ship program is a joke! I had placed an order that happened to be on sale, to be shipped on Jan 11th. When I...

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Petsmart and Chewy Latest Reviews

Recent published reviews
No votes

I am still waiting FOUR days later for someone in Petsmart corporate to contact me regarding the companys policies !!!
Al...

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1

CHEWY, IS INUNDATING MY MAILBOX WITH JUNK THAT DOES NOT EVEN BELONG TO ME! THEYHAVE COMBINED MY PO BOX # WITH SEVERAL...

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1

I ordered an item for same day delivery. Original date given was yesterday 11/26/20. As that was Thanksgiving, I...

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No votes

I was trying to get ahold of somebody at the Jessup Warehouse. to see when my starting time and date is. my name is...

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Petsmart and Chewy Products and Services

Most reviewed product and services
  • Petsmart Grooming Service (224 reviews)
  • Petsmart Dog Grooming Service (156 reviews)
  • Petsmart Manager (95 reviews)
  • Chewy Shipping Service (9 reviews)
  • Chewy Pet Food (1 review)