PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petsmart and Chewy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petsmart
Chewy

Petsmart and Chewy Overview

Total reviews
1225
4
Company responses
0
0
Issues resolved
7
0

Petsmart was first mentioned on PissedConsumer on Apr 3, 2008 and since then this brand received 1225 reviews. It is 1221 reviews more than Chewy received since Feb 8, 2018.

Petsmart and Chewy Consumer Ratings

Rank
59 out of 471 in Pet Stores category
33 out of 471 in Pet Stores category
Customer service
60 in category
38 in category
Discounts and Special Offers
39 in category
20 in category
Website
46 in category
27 in category

According to consumer ratings and reviews, Chewy ranks 26 points higher in the Pet Stores category than Petsmart. People gave Petsmart 1.5 stars for Customer service criterion in Pet Stores category and it is 79 points higher than the worst rated brand in this category. At the same time, Chewy was rated 2 stars for Customer service criterion in this category and it is 101 points higher than the worst rated brand in this category. If we look at Discounts and Special Offers criterion, than we see that Chewy has a higher rating than Petsmart. Regarding Website criterion, consumers gave Petsmart 2.4 stars and it is 67% greater than other in category. Chewy however was rated 3 stars and it is 81% greater than other in category.

Petsmart and Chewy Rating Details

Customer service
1.5 (403 reviews)
2 (4 reviews)
Reviewer's quote

...Perhaps they dont like my dogs given the bad customer service but they sure didnt mind taking my money!! I will be looking for a new groomer..

Deborah V

...You lost a customer. Lasership is one of the worst companies in the country, you destroyed your business with anyone who ever shopped on Amazon and purposely avoid lasership..

PissedConsumer1314378
Discounts and Special Offers
2.1 (310 reviews)
3 (2 reviews)
Reviewer's quote

I took Cookie for a Pawdicure Plus in November when they were running a special on that particular service...

Jaylin

I placed my first order with Chewy.com on August 24, 2017. I was charged 15.30 that month. When I received my shipment in November and October, I was charged 17.20 for the same product. On December 28th, my most recent order, the price was raised to 18.50 for the exact same product. They never put...

PissedConsumer1185851
Website
2.4 (299 reviews)
3 (2 reviews)
Reviewer's quote

...I stated I'd leave a review on there website and contact somebody above them. Thanks to the internet it's not hard to do. The store manager just laughed at me and said that she didn't care what review I left, because they have ways to keep their ratings high on the internet...

Sandra p

No items

Petsmart and Chewy Pros and Cons

Pros
  • Selection
  • Convenient
  • Used to like taking him there
No votes
Cons
  • Customer service
  • Managers or costumer service
  • Grooming
  • Charge

Petsmart and Chewy Most Positive Reviews

Top rated reviews
5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

5

mAYBE THE COMPLAINTS COME FROM PEOPLE WHO LIVE IN AREAS THAT HAVE DEIVERY -PROBLEMS HERE IN CALIFORNIA EVERYTHING IS...

Petsmart and Chewy Most Critical Reviews

Lowest rated reviews
1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

1

I placed my first order with Chewy.com on August 24, 2017. I was charged 15.30 that month. When I received my shipment...

Petsmart and Chewy Latest Reviews

Recent published reviews
1

I intentionally scheduled my dogs to be groomed first thing in the morning so that they didnt have to be there so long....

Read all 1225 reviews
1

Chewys auto ship program is a joke! I had placed an order that happened to be on sale, to be shipped on Jan 11th. When I...

Read all 4 reviews

Petsmart and Chewy Products and Services

Most reviewed product and services
  • Petsmart Grooming Service (221 reviews)
  • Petsmart Dog Grooming Service (135 reviews)
  • Petsmart Customer Care (95 reviews)