PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petsmart and Chewy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petsmart
1.9
Chewy
3.6
Petsmart
Chewy

Petsmart and Chewy Overview

Total reviews 1413 103
Company responses 0 0
Issues resolved 8 3

Petsmart and Chewy Consumer Ratings

Rank
76 out of 439 in Pet Stores category
21 out of 439 in Pet Stores category
Customer service
73 in category
16 in category
Price Affordability
63 in category
20 in category
Discounts and Special Offers
47 in category
18 in category
Website
61 in category
22 in category

Petsmart and Chewy Rating Details

Customer service
1.5 (504 reviews)
3.5 (47 reviews)
Reviewer's quote

...Very poor customer service Rude!..

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...Their customer service cannot help, they tell me it is "above their pay grade". For some reason they accepted a second scrip for a wet version of this special food, but not for the dry product...

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Price Affordability
2.3 (386 reviews)
3.8 (34 reviews)
Reviewer's quote

... charging me for two bags of fish food when I only had one and the bottles of water treatments were listed as buyone get one 50% off but I was charged regular price for the two bottles I had purchased. The cashier who rang me up was too busy talking with co workers to get my phone number and email correct when I sl...

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I did not say anything about order going to wrong address do not bother trying to use down load coupons my rep had no clue about anything price has went thru the roof at chewy..

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Discounts and Special Offers
2.1 (381 reviews)
3.3 (36 reviews)
Reviewer's quote

...They treat us all like we are each so very special. As a caretaker of my cat KiKi, I should know, because I see it all around me whenever I'm in your store. Sometimes I can spend over an hour just watching all your different pets interact with one another or those who are secured for special reasons...

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My dog's food Rx order was not approved.It's a lifetime Rx as she has some liver damage and can't process animal proteins.

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Website
2.3 (380 reviews)
3.8 (41 reviews)
Reviewer's quote

I calle today n asked them about price matching n they say they don't Well petsmart website with all the info says you can pricematch, use coupons paper, n electronically. I'm so tired of all the problems i have had with petsmart n everyone afflated to it. I'm sorry about all this I'm just fed up...

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I've been ordering from chewy.com for at least 6 years. I've never had any problems with them. Since January 2021 I have consistently been getting boxes that are packaged very poorly. It looks like they threw the items in and threw the brown paper on top instead of using it to fill in spaces in the...

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Petsmart and Chewy Pros and Cons

Pros
  • Selection
  • Selection of pets and products
  • Convenient
  • Usually good service
  • Fast delivery
  • Convenience and prompt delivery
Cons
  • Customer service
  • No accountability
  • Managers or costumer service
  • Poor follow through
  • Poor delivery
  • After 21 emails and calls

Petsmart and Chewy Most Positive Reviews

Top rated reviews
5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

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5

mAYBE THE COMPLAINTS COME FROM PEOPLE WHO LIVE IN AREAS THAT HAVE DEIVERY -PROBLEMS HERE IN CALIFORNIA EVERYTHING IS...

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5

I brought my pet to have halloween photo taken at the petsmart on lake mead in henderson nevada.on oct.25th and never...

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5

No complaint, thank you to all for sending me flowers for my lost. That was really nice of yous

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Petsmart and Chewy Most Critical Reviews

Lowest rated reviews
1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

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1

I placed my first order with Chewy.com on August 24, 2017. I was charged 15.30 that month. When I received my shipment...

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1

Took my 1 year old dog to Alafaya in Orlando. She is a very sweet tempered poodle/bichon mix. When we picked her up...

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1

Chewys auto ship program is a joke! I had placed an order that happened to be on sale, to be shipped on Jan 11th. When I...

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Petsmart and Chewy Latest Reviews

Recent published reviews
2.2

Hello. I recently brought my dog to your East Brunswick, NJ location for a grooming. Upon arrival the groomer checked...

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No votes

Still have not received my dog food its been over two weeks I called Chewie before my big move date wanted to get...

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No votes

*My K9 Wizzard escaped our house late one evening on April 17, 2021
* on May 28th I informed MDR they had my boy Wizzard
*...

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5

My issue is with FedEx not with Chewy they were to deliver my package yesterday now I'm trying to track it they have no...

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