PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chewy and Petsmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chewy
3.8
Petsmart
1.9
Chewy
Petsmart

Chewy and Petsmart Overview

Total reviews 55 1361
Company responses 0 0
Issues resolved 2 8

Chewy and Petsmart Consumer Ratings

Rank
20 out of 387 in Pet Stores category
73 out of 387 in Pet Stores category
Exchange, Refund and Cancellation Policy
12 in category
42 in category
Customer service
17 in category
67 in category
Value for money
12 in category
47 in category
Product or Service Quality
14 in category
56 in category

Chewy and Petsmart Rating Details

Exchange, Refund and Cancellation Policy
3.7 (26 reviews)
2.1 (340 reviews)
Reviewer's quote

...But needed a refund because I don't need all that produce. Super helpful and friendly service answered my questions..

Read full review

...I was told that Topfin guarantees the product and I could bring them in for a refund. The next time I cleaned the tank I removed all the bulbs and placed them in the original packaging. Tonight I brought the bulbs back in...

Read full review
Customer service
3.7 (26 reviews)
1.5 (475 reviews)
Reviewer's quote

Alyssa was the most considerate customer service rep!! Keep her around and Chewy will be around a long time..

Read full review

...I was told they r understaffed to take orders n to call customer service. Whichever i then did. Ordered 2 fish decor ornaments...

Read full review
Value for money
4.2 (25 reviews)
2.1 (276 reviews)
Reviewer's quote

...The Chewy representative I spoke with on the phone was great! She was so nice and professional and returned the money For the meds to our cc. Chewy is a great company!..

Read full review

These young girls will never know the value of Good Business, Good Customer Service or the Value of Treating People with Respect, if there is no Training or Progressive Employee Discipline. I spoke with one of the managers, filed a complaint at the BBB and will write more reviews because the...

Read full review
Product or Service Quality
4.1 (24 reviews)
1.8 (338 reviews)
Reviewer's quote

Terrific service by Chewy! Products and customer help continue to exceed my expectations..

Read full review

...Customer service had no other information than the incorrect inventory levels shown online. I was told that no one knows when/if anything is coming back in stock. Your supply chain is broken...

Read full review

Chewy and Petsmart Pros and Cons

Pros
  • Usually good service
  • Wchewy is always available to answer questions
  • Stop auto shipment right now
  • Selection
  • Selection of pets and products
  • Convenient
Cons
  • Poor delivery
  • Wont make you happy like their motto
  • Unknowledgable about products
  • Customer service
  • Managers or costumer service
  • Grooming

Chewy and Petsmart Most Positive Reviews

Top rated reviews
5

mAYBE THE COMPLAINTS COME FROM PEOPLE WHO LIVE IN AREAS THAT HAVE DEIVERY -PROBLEMS HERE IN CALIFORNIA EVERYTHING IS...

Read full review
5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

Read full review
5

No complaint, thank you to all for sending me flowers for my lost. That was really nice of yous

Read full review
5

I brought my pet to have halloween photo taken at the petsmart on lake mead in henderson nevada.on oct.25th and never...

Read full review

Chewy and Petsmart Most Critical Reviews

Lowest rated reviews
1

I placed my first order with Chewy.com on August 24, 2017. I was charged 15.30 that month. When I received my shipment...

Read full review
1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

Read full review
1

Chewys auto ship program is a joke! I had placed an order that happened to be on sale, to be shipped on Jan 11th. When I...

Read full review
1

Took my 1 year old dog to Alafaya in Orlando. She is a very sweet tempered poodle/bichon mix. When we picked her up...

Read full review

Chewy and Petsmart Latest Reviews

Recent published reviews
3

It took 4 days for my order to arrive !!!!

Read full review
1

I called davenport iowa to place n order for curbside pickup. I was told they r understaffed to take orders n to call cu...

Read full review
1.1

2 days ago, a Chewy Truck showed up at my home with another 2 containers of cat litter. I only have 1 kitty and with 7...

Read full review
No votes

I need remove a person from my accounts I cant do it from my account

Read full review

Chewy and Petsmart Products and Services

Most reviewed product and services
  • Chewy Shipping Service (9 reviews)
  • Chewy Pet Food (1 review)
  • Petsmart Grooming Service (224 reviews)
  • Petsmart Dog Grooming Service (156 reviews)
  • Petsmart Manager (95 reviews)