PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chewy and Petsmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chewy
Petsmart

Chewy and Petsmart Overview

Total reviews 26 1327
Company responses 0 0
Issues resolved 0 8

Chewy and Petsmart Consumer Ratings

Rank
14 out of 383 in Pet Stores category
62 out of 383 in Pet Stores category
Customer service
17 in category
62 in category
Exchange, Refund and Cancellation Policy
11 in category
40 in category
Diversity of Products or Services
18 in category
55 in category
Value for money
11 in category
47 in category

Chewy and Petsmart Rating Details

Customer service
3.5 (15 reviews)
1.5 (456 reviews)
Reviewer's quote

Alyssa was the most considerate customer service rep!! Keep her around and Chewy will be around a long time..

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...I always have to call customer service to update my rewards balance. ??..

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Exchange, Refund and Cancellation Policy
3.8 (13 reviews)
2.1 (330 reviews)
Reviewer's quote

...They did refund my credit card the 18. 50 they charged this month so I did get my money back for December. I have to look my order number up and will send it under separate cover...

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So i called the store that I purchased the ball from and the lady told me that I would have to come back in to exchange or return and that i had 30 days to do so. So then I expalined to her my situation and how I wouldnt be able to make it there and asked if there was possibly another option to...

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Diversity of Products or Services
4.2 (13 reviews)
2.5 (321 reviews)
Reviewer's quote

...went okay absolutely patient because I had to look up numbers for him and I was driving which I shouldn't have been he was very knowledgeable about your products suggestive selling because of the cats with their toys and I just want to say he did a wonderful job and it's so easy to complain about someone and it seems so hard for people to say something nice I'm a nurse so I know how that goes but Luke did a great job and working late at night he seemed like he was speaking with a smile and I like that thank you Julie we're new with you and is hernia mesh you guys haven't...

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...If your not going to sell appropriate food for reptiles you shouldn't sell reptile's or reptile products. And frankly you should not have the right to ask what I intend to do with anything I buy from you. I'm sick and tired of big business pushing there ideals on customers...

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Value for money
4.5 (13 reviews)
2 (264 reviews)
Reviewer's quote

...The Chewy representative I spoke with on the phone was great! She was so nice and professional and returned the money For the meds to our cc. Chewy is a great company!..

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The ridiculous return policy is costing me money while Petsmart goes unscathed; definitely not good customer service; I did receive a reply stating your purchase may be returned with my receipt up to 60 days AND if Im lucky, the policy will be lifted by then. makes NO sense - if its okay to return...

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Chewy and Petsmart Pros and Cons

Pros
  • Wchewy is always available to answer questions
  • Usually good service
  • Fast delivery
  • Selection
  • Convenient
  • Selection of pets and products
Cons
  • Wont make you happy like their motto
  • Unknowledgable about products
  • No resolution
  • Customer service
  • Managers or costumer service
  • Grooming

Chewy and Petsmart Most Positive Reviews

Top rated reviews
5

mAYBE THE COMPLAINTS COME FROM PEOPLE WHO LIVE IN AREAS THAT HAVE DEIVERY -PROBLEMS HERE IN CALIFORNIA EVERYTHING IS...

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5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

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5

No complaint, thank you to all for sending me flowers for my lost. That was really nice of yous

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5

I brought my pet to have halloween photo taken at the petsmart on lake mead in henderson nevada.on oct.25th and never...

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Chewy and Petsmart Most Critical Reviews

Lowest rated reviews
1

I placed my first order with Chewy.com on August 24, 2017. I was charged 15.30 that month. When I received my shipment...

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1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

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1

Chewys auto ship program is a joke! I had placed an order that happened to be on sale, to be shipped on Jan 11th. When I...

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1

Took my 1 year old dog to Alafaya in Orlando. She is a very sweet tempered poodle/bichon mix. When we picked her up...

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Chewy and Petsmart Latest Reviews

Recent published reviews
4.6

Chewy is extremely responsive and helpful. I'm not sure how they got on pissed consumer except that it is not easy to...

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1

dont bungee *** inside of me

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No votes

I did not have a complaint. I called the wrong number when I was trying to get a status of an AutoShip order. There was...

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1.6

I live in San Antonio, TX and I always received great service from petsmart and their grooming department. Due to covid...

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Chewy and Petsmart Products and Services

Most reviewed product and services
  • Chewy Customer Care (8 reviews)
  • Chewy Shipping Service (5 reviews)
  • Petsmart Grooming Service (223 reviews)
  • Petsmart Dog Grooming Service (156 reviews)
  • Petsmart Customer Care (110 reviews)