PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chewy and Petsmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chewy
Petsmart

Chewy and Petsmart Overview

Total reviews
7
1290
Company responses
0
0
Issues resolved
0
8

Chewy and Petsmart Consumer Ratings

Rank
21 out of 374 in Pet Stores category
67 out of 374 in Pet Stores category
Customer service
53 in category
63 in category
Diversity of Products or Services
31 in category
49 in category
Value for money
15 in category
46 in category
Exchange, Refund and Cancellation Policy
111 in category
37 in category

Chewy and Petsmart Rating Details

Customer service
1.8 (5 reviews)
1.5 (435 reviews)
Reviewer's quote

...You lost a customer. Lasership is one of the worst companies in the country, you destroyed your business with anyone who ever shopped on Amazon and purposely avoid lasership..

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...We enjoy shopping here because of the outstanding customer service and knowable staff. Unfortunately on 05/24/2020 we were greeted by the Store Manager Andrea. Andrea rudely told us to keep our animal out the blue taped off area (No signs posted)...

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Diversity of Products or Services
3 (4 reviews)
2.5 (306 reviews)
Reviewer's quote

I'm a Truck driver delivering to your DC and my appointment was 5:30 this morning and they have yet to Unload my truck, I have been at a door since 1 PM . When I go inside to inquire about my load all the Workers are just standing around talking. This is very unprofessional and hope that one day...

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...I went to store #0152 in Las Vegas and Jessica Gonzales went out of her way to help me find discounted products to take to my Refuge. You should be proud to have such a faithful representative of your company. You can contact me at 702 871 4244..

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Value for money
3.7 (3 reviews)
2 (250 reviews)
Reviewer's quote

...50 they charged this month so I did get my money back for December. I have to look my order number up and will send it under separate cover. ..

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The ridiculous return policy is costing me money while Petsmart goes unscathed; definitely not good customer service; I did receive a reply stating your purchase may be returned with my receipt up to 60 days AND if Im lucky, the policy will be lifted by then. makes NO sense - if its okay to return...

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Exchange, Refund and Cancellation Policy
1 (3 reviews)
2.1 (315 reviews)
Reviewer's quote

No items

Refusal to accept a return or exchange of a puppy outfit that doesnt fit; yet Petsmart stated that if they lift their policy within 60 days, I may still return it; makes no sense - wouldnt it be more prudent to exchange it now with allot less chance of contamination?..

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Chewy and Petsmart Pros and Cons

Pros
No votes
  • Selection
  • Convenient
  • Selection of pets and products
Cons
  • Charge
  • Customer service
  • Managers or costumer service
  • Grooming

Chewy and Petsmart Most Positive Reviews

Top rated reviews
5

mAYBE THE COMPLAINTS COME FROM PEOPLE WHO LIVE IN AREAS THAT HAVE DEIVERY -PROBLEMS HERE IN CALIFORNIA EVERYTHING IS...

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5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

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5

No complaint, thank you to all for sending me flowers for my lost. That was really nice of yous

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5

I brought my pet to have halloween photo taken at the petsmart on lake mead in henderson nevada.on oct.25th and never...

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Chewy and Petsmart Most Critical Reviews

Lowest rated reviews
1

I placed my first order with Chewy.com on August 24, 2017. I was charged 15.30 that month. When I received my shipment...

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1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

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1

Chewys auto ship program is a joke! I had placed an order that happened to be on sale, to be shipped on Jan 11th. When I...

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1

Took my 1 year old dog to Alafaya in Orlando. She is a very sweet tempered poodle/bichon mix. When we picked her up...

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Chewy and Petsmart Latest Reviews

Recent published reviews
5

Representative removed my card and was very friendly.

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No votes

I just had my dog groomed at Petsmart for the first time in over a year. It was the worst job I have ever seen. His...

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1

I'm a Truck driver delivering to your DC and my appointment was 5:30 this morning and they have yet to Unload my truck,...

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1

Mr. Symancyk,
I know that you are an extremely busy individual and have far more important things to do than give me your...

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Chewy and Petsmart Products and Services

Most reviewed product and services
  • Chewy Customer Care (3 reviews)
  • Petsmart Grooming Service (222 reviews)
  • Petsmart Dog Grooming Service (141 reviews)
  • Petsmart Customer Care (100 reviews)