PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chewy and Petco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chewy
Petco

Chewy and Petco Overview

Total reviews 29 982
Company responses 0 0
Issues resolved 0 12

Chewy and Petco Consumer Ratings

Rank
15 out of 384 in Pet Stores category
60 out of 384 in Pet Stores category
Customer service
17 in category
59 in category
Exchange, Refund and Cancellation Policy
11 in category
37 in category
Diversity of Products or Services
18 in category
46 in category
Value for money
10 in category
43 in category

Chewy and Petco Rating Details

Customer service
3.5 (15 reviews)
1.7 (340 reviews)
Reviewer's quote

Alyssa was the most considerate customer service rep!! Keep her around and Chewy will be around a long time..

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Called your customer service number, talked to a foreign person, could hardly understand him. The order is stuck at the UPS facility Hodgkins IL sine the 18th July. I need my gate...

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Exchange, Refund and Cancellation Policy
3.9 (14 reviews)
2.2 (256 reviews)
Reviewer's quote

...They did refund my credit card the 18. 50 they charged this month so I did get my money back for December. I have to look my order number up and will send it under separate cover...

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I asked for a refund and was told “it’s a third party vendor” so they would have to request a refund on my behalf. I called a few days later to see if I could expect my $197 refund and was told they hadn’t heard back from the third party. I asked for a supervisor and they said no one was available...

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Diversity of Products or Services
4.2 (13 reviews)
2.6 (258 reviews)
Reviewer's quote

...went okay absolutely patient because I had to look up numbers for him and I was driving which I shouldn't have been he was very knowledgeable about your products suggestive selling because of the cats with their toys and I just want to say he did a wonderful job and it's so easy to complain about someone and it seems so hard for people to say something nice I'm a nurse so I know how that goes but Luke did a great job and working late at night he seemed like he was speaking with a smile and I like that thank you Julie we're new with you and is hernia mesh you guys haven't...

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...They are truly amazing and help me find the best products for my pets. They also save animals from people who wont care for them. The other day someone pointed out a 4-5 Aquatic Turtle (Cumberland Slider) and a 5 Gallon Tank...

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Value for money
4.5 (13 reviews)
2.2 (223 reviews)
Reviewer's quote

...The Chewy representative I spoke with on the phone was great! She was so nice and professional and returned the money For the meds to our cc. Chewy is a great company!..

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...I have spent extra time and money to reorder from a different reputable place that specializes in these insects. I will never buy from petco live animals/. insects ever again...

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Chewy and Petco Pros and Cons

Pros
  • Wchewy is always available to answer questions
  • Usually good service
  • Fast delivery
  • Product
  • Variety of goods for sale
  • Clean
Cons
  • Wont make you happy like their motto
  • Unknowledgable about products
  • No resolution
  • Poor customer service
  • How dog was handled
  • Treatment to pets

Chewy and Petco Most Positive Reviews

Top rated reviews
5

mAYBE THE COMPLAINTS COME FROM PEOPLE WHO LIVE IN AREAS THAT HAVE DEIVERY -PROBLEMS HERE IN CALIFORNIA EVERYTHING IS...

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5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

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5

No complaint, thank you to all for sending me flowers for my lost. That was really nice of yous

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5

I took my 3 year old small poodle to petco to get the full package I didnt mind spending the money they were nice at...

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Chewy and Petco Most Critical Reviews

Lowest rated reviews
1

I placed my first order with Chewy.com on August 24, 2017. I was charged 15.30 that month. When I received my shipment...

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1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

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1

Chewys auto ship program is a joke! I had placed an order that happened to be on sale, to be shipped on Jan 11th. When I...

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1

I had two absolutely unacceptable experiences with Petco selling through Amazon. I bought a bird cage from Petco in mid...

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Chewy and Petco Latest Reviews

Recent published reviews
No votes

I have no idea what you are referring to. I never complained about Chewy.com.
STOP MAILING ME!!!!!!!!

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2.2

Hello. This is my first time writing in about something like this so please forgive me if I come off cross. I am a...

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No votes

since you have limited the amount of can dog food i can get at one time i need to get more food because we go to a...

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No votes

Bought my 12 year old a hamster. The hamster got out of her habitrail. I took her to get another one because of all the...

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Chewy and Petco Products and Services

Most reviewed product and services
  • Chewy Customer Care (8 reviews)
  • Chewy Shipping Service (5 reviews)
  • Petco Grooming Service (112 reviews)
  • Petco Customer Care (96 reviews)
  • Petco Manager (91 reviews)