PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chewy and PetCareSupplies as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chewy
PetCareSupplies

Chewy and PetCareSupplies Overview

Total reviews 29 103
Company responses 0 0
Issues resolved 0 1

Chewy and PetCareSupplies Consumer Ratings

Rank
15 out of 384 in Pet Stores category
61 out of 384 in Pet Stores category
Customer service
17 in category
53 in category
Exchange, Refund and Cancellation Policy
11 in category
46 in category
Delivery Service
18 in category
53 in category
Value for money
10 in category
42 in category

Chewy and PetCareSupplies Rating Details

Customer service
3.5 (15 reviews)
1.8 (55 reviews)
Reviewer's quote

Alyssa was the most considerate customer service rep!! Keep her around and Chewy will be around a long time..

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...Don't be fooled by the cheerio customer service emails. After doing some digging, it appears others have received products made in South Africa, and it's fake. I tried to stop the ship once I realized where it was coming from, but cheerio! they can't do that, of course...

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Exchange, Refund and Cancellation Policy
3.9 (14 reviews)
1.9 (48 reviews)
Reviewer's quote

...They did refund my credit card the 18. 50 they charged this month so I did get my money back for December. I have to look my order number up and will send it under separate cover...

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...I was then told that I would receive a refund since it had not gotten delivered and that the refund would show up in my account in 3-4 days. Here it is 3 days later and still no refund..

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Delivery Service
3.5 (13 reviews)
1.7 (53 reviews)
Reviewer's quote

filter had missing parts the box was crushud

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I order a bunch of flea and tick medication for my dog and cat and didnt receive the correct order everything I received had nothing to do with what I ordered! I tried contacting customer service via email about 10 times I tried calling and nobody ever got back to me now I'm $100 down the drain..

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Value for money
4.5 (13 reviews)
2.2 (51 reviews)
Reviewer's quote

...The Chewy representative I spoke with on the phone was great! She was so nice and professional and returned the money For the meds to our cc. Chewy is a great company!..

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...You might as well throw your money out a window..

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Chewy and PetCareSupplies Pros and Cons

Pros
  • Wchewy is always available to answer questions
  • Usually good service
  • Fast delivery
  • Customer service
  • Affordable price
  • Reasonable pricing
Cons
  • Wont make you happy like their motto
  • Unknowledgable about products
  • No resolution
  • Slow delivery
  • All bad
  • Selling fake products

Chewy and PetCareSupplies Most Positive Reviews

Top rated reviews
5

mAYBE THE COMPLAINTS COME FROM PEOPLE WHO LIVE IN AREAS THAT HAVE DEIVERY -PROBLEMS HERE IN CALIFORNIA EVERYTHING IS...

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5

Found this company through a simple search for flea products. It is definitely no frills - simple website and no...

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5

No complaint, thank you to all for sending me flowers for my lost. That was really nice of yous

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5

I have been ordering from this company for quite a while and have always received excellent servuce

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Chewy and PetCareSupplies Most Critical Reviews

Lowest rated reviews
1

I placed my first order with Chewy.com on August 24, 2017. I was charged 15.30 that month. When I received my shipment...

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1

Their Merial Frontline Plus Flea Control is an inferior product and does not work. It did not kill any fleas and in...

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1

Chewys auto ship program is a joke! I had placed an order that happened to be on sale, to be shipped on Jan 11th. When I...

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1

I don't know WHO is responsible for bringing action against a company who is defrauding the public, but PetCareSupplies...

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Chewy and PetCareSupplies Latest Reviews

Recent published reviews
No votes

I have no idea what you are referring to. I never complained about Chewy.com.
STOP MAILING ME!!!!!!!!

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1

This site says it's in the USA. It's not, it's in the UK, which next to China, has the highest amount of online theft an...

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No votes

since you have limited the amount of can dog food i can get at one time i need to get more food because we go to a...

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1

Iwould like to know where my order is. I have read customer reviews and they don’t look too good. I hope your not a...

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Chewy and PetCareSupplies Products and Services

Most reviewed product and services
  • Chewy Customer Care (8 reviews)
  • Chewy Shipping Service (5 reviews)
  • Petcaresupplies Shipping Service (30 reviews)
  • Petcaresupplies Website (7 reviews)