PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chewy and EntirelyPets as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chewy
EntirelyPets

Chewy and EntirelyPets Overview

Total reviews 27 127
Company responses 0 0
Issues resolved 0 1

Chewy and EntirelyPets Consumer Ratings

Rank
14 out of 384 in Pet Stores category
53 out of 378 in Pet Medicine and Veterinary Clinics category
Customer service
No votes
47 in category
Exchange, Refund and Cancellation Policy
No votes
34 in category
Diversity of Products or Services
No votes
35 in category
Value for money
No votes
32 in category

Chewy and EntirelyPets Rating Details

Customer service
No votes
1.1 (63 reviews)
Reviewer's quote

Alyssa was the most considerate customer service rep!! Keep her around and Chewy will be around a long time..

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...I went on their website, which has over the top signs promoting their customer service phone line and how they are always here for the customer. The normal business hours were over so I tried the online chat. It was offline so I decided to wait until the next morning...

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Exchange, Refund and Cancellation Policy
No votes
1.2 (54 reviews)
Reviewer's quote

...They did refund my credit card the 18. 50 they charged this month so I did get my money back for December. I have to look my order number up and will send it under separate cover...

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order did not come, call many times, left message on recorder no call back, finally got a person she said that the order was cancelled she couldn't offer a refund, no messages or calls and its been two months. and NOTHING...

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Diversity of Products or Services
No votes
2.2 (40 reviews)
Reviewer's quote

...went okay absolutely patient because I had to look up numbers for him and I was driving which I shouldn't have been he was very knowledgeable about your products suggestive selling because of the cats with their toys and I just want to say he did a wonderful job and it's so easy to complain about someone and it seems so hard for people to say something nice I'm a nurse so I know how that goes but Luke did a great job and working late at night he seemed like he was speaking with a smile and I like that thank you Julie we're new with you and is hernia mesh you guys haven't...

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I now have to go elsewhere for these products, as we're almost out (good thing I ordered over 3 weeks in advance) and likely will still have to again deal with the credit card company next week if and when I don't receive the Entirely Pets order after one full month of waiting. One of the worst...

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Value for money
No votes
1.7 (45 reviews)
Reviewer's quote

...The Chewy representative I spoke with on the phone was great! She was so nice and professional and returned the money For the meds to our cc. Chewy is a great company!..

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...They took my money. Nothing from them to tell me when I can expect my order. I have tried contacting them by phone & email - no response...

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Chewy and EntirelyPets Pros and Cons

Pros
  • Wchewy is always available to answer questions
  • Usually good service
  • Fast delivery
  • Selection and prices
  • Price
  • Good selection
Cons
  • Wont make you happy like their motto
  • Unknowledgable about products
  • No resolution
  • Customer service
  • Non-delivery of any items ordered
  • Delivery delay

Chewy and EntirelyPets Most Positive Reviews

Top rated reviews
5

mAYBE THE COMPLAINTS COME FROM PEOPLE WHO LIVE IN AREAS THAT HAVE DEIVERY -PROBLEMS HERE IN CALIFORNIA EVERYTHING IS...

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5

I have to say, I am very happy and pleased with entirelypets.com. Their services were beyond my expectations. I ordered...

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5

No complaint, thank you to all for sending me flowers for my lost. That was really nice of yous

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5

Received my shipment in a timely manner!!!!

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Chewy and EntirelyPets Most Critical Reviews

Lowest rated reviews
1

I placed my first order with Chewy.com on August 24, 2017. I was charged 15.30 that month. When I received my shipment...

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1

I retuned an item 4 weeks prior to calling customer service. The item
was never credited. When I phoned customer service...

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1

Chewys auto ship program is a joke! I had placed an order that happened to be on sale, to be shipped on Jan 11th. When I...

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1

I ordered two boxes of dog treats from EntirelyPets. Their prices were good and the shipping time wasn't bad but when...

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Chewy and EntirelyPets Latest Reviews

Recent published reviews
No votes

I've been buying Wee Wee Pads from you for years, and it just occurred to me that I could mention a problem that may fix...

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3.4

I made an order that I wanted to cancel after about 20 minutes because I found a different brand that I preferred more....

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4.6

Chewy is extremely responsive and helpful. I'm not sure how they got on pissed consumer except that it is not easy to...

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1

After taking my order, EP refused to fill it unless I paid more than triple the order price. It simply ignored a complai...

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Chewy and EntirelyPets Products and Services

Most reviewed product and services
  • Chewy Customer Care (8 reviews)
  • Chewy Shipping Service (5 reviews)
  • Entirelypets Shipping Service (29 reviews)
  • Entirelypets Customer Care (13 reviews)
  • Entirelypets Prescription Refill (6 reviews)