PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chevron and Shell as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chevron
Shell

Chevron and Shell Overview

Total reviews
86
528
Company responses
0
0
Issues resolved
0
1

Shell was first mentioned on PissedConsumer on Jun 14, 2008 and since then this brand received 528 reviews. It is 442 reviews more than Chevron received since Jun 3, 2008.

Chevron and Shell Consumer Ratings

Rank
84 out of 954 in Utility category
86 out of 954 in Utility category
Customer service
66 in category
89 in category
Staff
99 in category
88 in category
Price Affordability
51 in category
44 in category

According to consumer ratings and reviews, Chevron ranks 2 points higher in the Utility category than Shell. People gave Chevron 1.6 stars for Customer service criterion in Utility category and it is 222 points higher than the worst rated brand in this category. At the same time, Shell was rated 1.4 stars for Customer service criterion in this category and it is 199 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Shell has a higher rating than Shell. Regarding Price Affordability criterion, consumers gave Chevron 2.1 stars and it is 82% greater than other in category. Shell however was rated 2.3 stars and it is 85% greater than other in category.

Chevron and Shell Rating Details

Customer service
1.6 (28 reviews)
1.4 (206 reviews)
Reviewer's quote

...What am i suppose to do without gas or money to fill up? I always use chevron but some of your representatives are making Chevron look bad, specially when the store has bad hygiene with poor customer service..

Noe

...I called customer service they said all had been used and there is nothing they can do. Therefore I lost appro. $169...

Audree
Staff
1.5 (23 reviews)
1.5 (190 reviews)
Reviewer's quote

Edwien was very rude. Unfortunately my ID expired but I have paperwork and new physical ID and refused to sell a product to me. I explained to him this is what the DMV gave me and this is proof of my day not being expired but he still refused and was very rude.

Miguel p

...This was my first visit to this shell gastion & What an awful experience & bad representation of staff and upper manager. Ii Was charged more then I should have been on 10/05/18 at 22:23:18 tranaction #1016691 & #9036521 would like the 40$ reversed and put back in my bank account A. S...

Brant
Price Affordability
2.1 (21 reviews)
2.3 (158 reviews)
Reviewer's quote

...Chevron gas price was. $2. 79 for their regular unleaded that's what it said on the sign...

Cade

...When I arrived there the price was still $2. 29/g. I asked someone coming out if a big heavy man was at the counter or someone else...

Denyse P

Chevron and Shell Pros and Cons

Pros
  • Thinking i was doing good
  • Service of nearly all employees
  • Oil stop on sunrise blvd roseville is excellent
  • Quality of fuel
  • Very disgusted
  • Good gas
Cons
  • Customer service
  • Bad attitude
  • Service
  • Horrible customer service
  • Customer service
  • Not well educated or training employee

Chevron and Shell Most Positive Reviews

Top rated reviews
5

I was at the Chevron University and Peters Road. I've been going there for at least one year. I don't go into the food...

5

This afternoon l when to gas on my car at shell gas station on hidden valley/ norco.when l pay to the men in the...

Chevron and Shell Most Critical Reviews

Lowest rated reviews
1

I have a Chevron Texaco Credit Card and every time I use it there is an unconscionable fee tacked on without good cause....

1

I always get shell gas, till now! I went to pay a the pump but the pumps were so old you could not see what the card...

Chevron and Shell Latest Reviews

Recent published reviews

my card my Visa card is stuck in the Campbell River Chevron station pump.

Read all 86 reviews
1

I bought 5 $50 shell gas gift card from Publix with discount over 4 months during Publix monthly promotion. I used 3 car...

Read all 528 reviews

Chevron and Shell Products and Services

Most reviewed product and services
  • Chevron Customer Care (19 reviews)
  • Chevron Cashier (7 reviews)
  • Chevron Credit Card (3 reviews)
  • Shell Customer Care (104 reviews)
  • Shell Manager (42 reviews)
  • Shell Gasoline Tank Refill (35 reviews)