PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chevron and Shell as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chevron
Shell

Chevron and Shell Overview

Total reviews 110 551
Company responses 0 0
Issues resolved 0 1

Chevron and Shell Consumer Ratings

Rank
105 out of 918 in Utility category
94 out of 918 in Utility category
Customer service
72 in category
102 in category
Value for money
61 in category
49 in category
Product or Service Quality
86 in category
105 in category
Price Affordability
65 in category
56 in category

Chevron and Shell Rating Details

Customer service
1.6 (41 reviews)
1.4 (212 reviews)
Reviewer's quote

...no because I know you saw me standing here in front of this man we exchanged a few words and I left I found this to be rude and discriminatory, very poor customer service, I don't know her name but you should by the info I gave I hope this inexperience cashier doesn't treat all her blacks customers like this and should be taught first come first serve please bring this to her attention because I will not be getting my gas and stuff from this station anymore. I would appreciate a feed back on this matter. thank...

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...alcohol drink I think thats backwards and violates training protocol I will report her to the authorities for not carding I will not be going back there the customer service is horrible and...

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Value for money
1.9 (32 reviews)
2 (159 reviews)
Reviewer's quote

...by mail: Complete and sign the attached deposit agreement (the minimum deposit is $500) Send the form to our bank (address below) with a certified check, money order or cashiers check for the deposit amount you would like to put on deposit. Reference opportunity #1-8NCDXGV and mention the check is for a secured deposit in...

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...did as he did last week and said damn as leave our name and number he never called me last week when there was an issue either I believe they are taking money from people by doing this and I am not very happy because now I cant get any gas because they charged my card and I dont have enough left on there to get any gas now!! This is basically stuff thats happening to me and Im not very happy and I...

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Product or Service Quality
1.7 (30 reviews)
1.6 (179 reviews)
Reviewer's quote

...What am i suppose to do without gas or money to fill up? I always use chevron but some of your representatives are making Chevron look bad, specially when the store has bad hygiene with poor customer service..

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Self Service car was has flooding issues and lack of maintenance on a regular basis. This Shell gas station has two car washes. An automatic one that you drive into with rotating brushes and a self service one with a hand sprayer/brush combo...

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Price Affordability
2 (30 reviews)
2.3 (163 reviews)
Reviewer's quote

Went in for a charger and there were two of the same chargers for a diff price. Exact same chargers but one was 12. 99 and the other was 19...

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...When I arrived there the price was still $2. 29/g. I asked someone coming out if a big heavy man was at the counter or someone else...

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Chevron and Shell Pros and Cons

Pros
  • Service of nearly all employees
  • Thinking i was doing good
  • Oil stop on sunrise blvd roseville is excellent
  • Very disgusted
  • Quality of fuel
  • Gas the convience of location
Cons
  • Customer service
  • Bad attitude
  • Service
  • Horrible customer service
  • Employees dis respectful
  • Not well educated or training employee

Chevron and Shell Most Positive Reviews

Top rated reviews
5

I was at the Chevron University and Peters Road. I've been going there for at least one year. I don't go into the food...

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5

This afternoon l when to gas on my car at shell gas station on hidden valley/ norco.when l pay to the men in the...

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5

Service to myself a member of Chevron Travel Club was prompt , friendly and hassle free. It put AAA to shame. I had conc...

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5

I go to the Scott st shell in Fond Du lac Wi always with the slow rise in fuel every discount I can get keeps me coming...

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Chevron and Shell Most Critical Reviews

Lowest rated reviews
1

I have a Chevron Texaco Credit Card and every time I use it there is an unconscionable fee tacked on without good cause....

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1

I always get shell gas, till now! I went to pay a the pump but the pumps were so old you could not see what the card...

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1

I went to Chevron on the corner of Rock Island and McNab road to get gas , paid for gas by credit card outside and...

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1


I stopped and got $20.00 of gas last week. Later when checking my bank statement, I found a $90.00 charge from this sta...

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Chevron and Shell Latest Reviews

Recent published reviews
No votes

I was unsure what a charge was on my non-chevron credit card and was unable to determine from calling my bank or the...

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5

Continued minutes later yelling from cross store n arguing with me
..i kept my mouth shut long ad i could....manager didn...

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1

All Chevron gas stations restrooms were open and clean except for the Thornton, CA location. Why were they not opened?...

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1.1

The clerk and the head store manager at the certain Shell store that I fill up at every week using my fuel rewards the...

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Chevron and Shell Products and Services

Most reviewed product and services
  • Chevron Cashier (10 reviews)
  • Chevron Credit Card (5 reviews)
  • Chevron Towing (1 review)
  • Shell Manager (42 reviews)
  • Shell Gasoline Tank Refill (34 reviews)
  • Shell Cashier (30 reviews)