PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chevron and Shell as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chevron
Shell

Chevron and Shell Overview

Total reviews
86
524
Company responses
0
0
Issues resolved
0
1

Shell was first mentioned on PissedConsumer on Jun 14, 2008 and since then this brand received 524 reviews. It is 438 reviews more than Chevron received since Jun 3, 2008.

Chevron and Shell Consumer Ratings

Rank
82 out of 1058 in Utility category
84 out of 1058 in Utility category
Customer service
65 in category
86 in category
Staff
101 in category
87 in category
Price Affordability
51 in category
43 in category

According to consumer ratings and reviews, Chevron ranks 2 points higher in the Utility category than Shell. People gave Chevron 1.6 stars for Customer service criterion in Utility category and it is 220 points higher than the worst rated brand in this category. At the same time, Shell was rated 1.4 stars for Customer service criterion in this category and it is 199 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Shell has a higher rating than Shell. Regarding Price Affordability criterion, consumers gave Chevron 2.1 stars and it is 82% greater than other in category. Shell however was rated 2.3 stars and it is 85% greater than other in category.

Chevron and Shell Rating Details

Customer service
1.6 (28 reviews)
1.4 (204 reviews)
Reviewer's quote

...What am i suppose to do without gas or money to fill up? I always use chevron but some of your representatives are making Chevron look bad, specially when the store has bad hygiene with poor customer service..

Noe

...I think that good customer service and ethical business practices go a lot further than a few cents. Word of mouth spreads quickly and no one wants to be made to feel that way. I was insulted the first day by that man, but the second day, she added injury to that insult by robbing me of my discount..

Denyse P
Staff
1.5 (23 reviews)
1.5 (188 reviews)
Reviewer's quote

Edwien was very rude. Unfortunately my ID expired but I have paperwork and new physical ID and refused to sell a product to me. I explained to him this is what the DMV gave me and this is proof of my day not being expired but he still refused and was very rude.

Miguel p

...This was my first visit to this shell gastion & What an awful experience & bad representation of staff and upper manager. Ii Was charged more then I should have been on 10/05/18 at 22:23:18 tranaction #1016691 & #9036521 would like the 40$ reversed and put back in my bank account A. S...

Brant
Price Affordability
2.1 (21 reviews)
2.3 (156 reviews)
Reviewer's quote

...Chevron gas price was. $2. 79 for their regular unleaded that's what it said on the sign...

Cade

depends on witch RUDE Spanish lady is working depends on the price. I bloody well had enough. some person from shell needs to put a stop to the unprofessional,RUDE, way they treat customers...

DAVID J

Chevron and Shell Pros and Cons

Pros
  • Thinking i was doing good
  • Service of nearly all employees
  • Oil stop on sunrise blvd roseville is excellent
  • Quality of fuel
  • Very disgusted
  • Good gas
Cons
  • Customer service
  • Bad attitude
  • Service
  • Horrible customer service
  • Customer service
  • Not well educated or training employee

Chevron and Shell Most Positive Reviews

Top rated reviews
5

I was at the Chevron University and Peters Road. I've been going there for at least one year. I don't go into the food...

5

This afternoon l when to gas on my car at shell gas station on hidden valley/ norco.when l pay to the men in the...

Chevron and Shell Most Critical Reviews

Lowest rated reviews
1

I have a Chevron Texaco Credit Card and every time I use it there is an unconscionable fee tacked on without good cause....

1

I always get shell gas, till now! I went to pay a the pump but the pumps were so old you could not see what the card...

Chevron and Shell Latest Reviews

Recent published reviews

my card my Visa card is stuck in the Campbell River Chevron station pump.

Read all 86 reviews
1

I stopped buy these. I get these for my teenagers so they use it for gas. I started to realize that 1 in 5 never works....

Read all 524 reviews

Chevron and Shell Products and Services

Most reviewed product and services
  • Chevron Customer Care (19 reviews)
  • Chevron Cashier (7 reviews)
  • Chevron Credit Card (3 reviews)
  • Shell Customer Care (103 reviews)
  • Shell Manager (42 reviews)
  • Shell Gasoline Tank Refill (35 reviews)