PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zerorez and Chemdry as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zerorez
Chemdry

Zerorez and Chemdry Overview

Total reviews
164
50
Company responses
0
0
Issues resolved
1
0

Zerorez and Chemdry Consumer Ratings

Rank
47 out of 484 in Cleaning Services category
48 out of 484 in Cleaning Services category
Product or Service Quality
31 in category
39 in category
Customer service
33 in category
30 in category
Reliability
27 in category
32 in category
Value for money
41 in category
35 in category

Zerorez and Chemdry Rating Details

Product or Service Quality
1.7 (82 reviews)
1.6 (20 reviews)
Reviewer's quote

...Im a Store Manager at a large retail store, my sweet 76-year-old grandmother recommended Zerorez to me, my appointment was for my home, but I was also testing your service for my business as well. I will not be recommending this service to my supervisor because of this lack of reliability..

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...I am appalled with the customer service, I truly think you don't need to use deception and misinformation to have a successful business. In fact, it does the opposite. Not only I'll never use your services ever again, but I'll spread the word about your practices, so that customers know you lie...

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Customer service
1.7 (78 reviews)
1.8 (22 reviews)
Reviewer's quote

I called the office back and spoke with the customer service manager requesting a refund and he kept giving me the run-around. After several calls with no action, I decided to call corporate. Corporate says they are not responsible for the franchise and cannot give me a refund but only reach out to...

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...So I asked the customer service girl if the Australian Chemdry used the same method and machine as the youtube videos. She said YES! So that was the reason why I choose Chemdry as that was their point of difference. However I only got surviced with a regular hot water extraction...

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Reliability
1.9 (74 reviews)
1.8 (23 reviews)
Reviewer's quote

Technician, did not want to work when he called me to confirm appt. He asked if I wanted to reschedule for another day, when he arrived said he could not do the job we had to move all our furniture we're 80 years old that just couldn't happen. I called the company the day before to see if there was...

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First, the technicians were friendly and nice. I offered them plastic sheeting because of the hardwood floor underneath the 8' x 5' area rug. They said they did not need it due to the "reliability" of their solutions not to bleed through. Needless to say, I looked under the rug when they were...

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Value for money
1.4 (73 reviews)
1.6 (20 reviews)
Reviewer's quote

...An estimate by definition: "an approximate judgement or calculation, as of the value, amount, time, size, or weight of something...

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...Don't use this company unless you have money to waste..

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Zerorez and Chemdry Pros and Cons

Pros
  • When they left
  • Technician was friendly and professional
  • Way my carpets were cleaned
  • Courteous with customers
  • Friendly and thorough
Cons
  • Misrepresentation on price
  • Bait and switch
  • Service and the price gauging
  • Cleaning service
  • Terrible cleaning ability
  • Service not meeting advertised expectations

Zerorez and Chemdry Most Positive Reviews

Top rated reviews
5

I had the best experience with Zerorez. I had three room, a hallway and stairs cleaned. Carpet looked great, got out...

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5

Please call the number as shown in Post for information about this false complaint defamation of character, slander,...

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5

The person who came out was great. Friendly, efficient and great!! I love this company and will be calling again!

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5

Jonah arrived at my home on time he tooknthe time and he cleaned my carpet in my home. I have try so many carpet...

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Zerorez and Chemdry Most Critical Reviews

Lowest rated reviews
1

This company absolutely sucks today!!! Five years ago used them and the service and care was awesome.
Five years later -...

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1

This company is a really bad company that will cancel on you. Without even telling you. I had to call to find out that...

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1

Long time customer. Was told I had a morning apt. Did not get a 24 to 48 hr notification to tell me I'd been pushed of...

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1

First the agent added items that were optional and did not explain, to my mother (a senior citizen) who wasn't clear...

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Zerorez and Chemdry Latest Reviews

Recent published reviews
1.8

Technician, did not want to work when he called me to confirm appt. He asked if I wanted to reschedule for another day,...

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1

THE 3 PIECES OF FURNITURE IN LIVING ROOM WERE NOT MOVED AND CLEANED UNDER THEM. MY WIFE IS VERY PISSED OFF AND WANTS A...

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2

When they tried to clean a spot on my loveseat about the size of my little fingernail it resulted in a fist sized spot....

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1.4

I had chem dry come out in Kent county DE. The wall to wall carpet is 17 months old. It was dusty even though it was...

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Zerorez and Chemdry Products and Services

Most reviewed product and services
  • Zerorez Carpet Cleaning Service (67 reviews)
  • Zerorez Customer Care (13 reviews)
  • Zerorez Cleaning Service (8 reviews)
  • Chemdry Carpet Cleaning Service (18 reviews)
  • Chemdry Cleaning Service (10 reviews)
  • Chemdry Floor Cleaning Service (2 reviews)