PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chemdry and Zerorez as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chemdry
Zerorez

Chemdry and Zerorez Overview

Total reviews 50 165
Company responses 0 0
Issues resolved 0 1

Chemdry and Zerorez Consumer Ratings

Rank
49 out of 490 in Cleaning Services category
47 out of 490 in Cleaning Services category
Reliability
31 in category
27 in category
Customer service
30 in category
33 in category
Advertised vs Delivered
27 in category
33 in category
Value for money
35 in category
40 in category

Chemdry and Zerorez Rating Details

Reliability
1.8 (23 reviews)
1.9 (75 reviews)
Reviewer's quote

First, the technicians were friendly and nice. I offered them plastic sheeting because of the hardwood floor underneath the 8' x 5' area rug. They said they did not need it due to the "reliability" of their solutions not to bleed through. Needless to say, I looked under the rug when they were...

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...I will not be recommending this service to my supervisor because of this lack of reliability..

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Customer service
1.8 (22 reviews)
1.7 (79 reviews)
Reviewer's quote

...I am appalled with the customer service, I truly think you don't need to use deception and misinformation to have a successful business. In fact, it does the opposite. Not only I'll never use your services ever again, but I'll spread the word about your practices, so that customers know you lie...

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I called the office back and spoke with the customer service manager requesting a refund and he kept giving me the run-around. After several calls with no action, I decided to call corporate. Corporate says they are not responsible for the franchise and cannot give me a refund but only reach out to...

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Advertised vs Delivered
1.5 (20 reviews)
1.4 (69 reviews)
Reviewer's quote

I had chem dry come out in Kent county DE. The wall to wall carpet is 17 months old. It was dusty even though it was vacuumed 2x weekly. They came out didn't vacuum it and did it quickly. After it dried I was left with a sticky white mess. I called them the next day. They said it was caused from...

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...They offered me 1/2 back but never delivered on that promise either..

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Value for money
1.6 (20 reviews)
1.4 (74 reviews)
Reviewer's quote

...If your carpet is fairly clean and you have some money to waste, then hire these guys, your carpet will still look fairly clean when they are done. On the other hand, if your carpet needs a good cleaning, do not waste your money with these guys..

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...An estimate by definition: "an approximate judgement or calculation, as of the value, amount, time, size, or weight of something...

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Chemdry and Zerorez Pros and Cons

Pros
  • Courteous with customers
  • Friendly and thorough
  • When they left
  • Technician was friendly and professional
  • Way my carpets were cleaned
Cons
  • Cleaning service
  • Terrible cleaning ability
  • Service not meeting advertised expectations
  • Misrepresentation on price
  • Bait and switch
  • Service and the price gauging

Chemdry and Zerorez Most Positive Reviews

Top rated reviews
5

Please call the number as shown in Post for information about this false complaint defamation of character, slander,...

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5

I had the best experience with Zerorez. I had three room, a hallway and stairs cleaned. Carpet looked great, got out...

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5

Jonah arrived at my home on time he tooknthe time and he cleaned my carpet in my home. I have try so many carpet...

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5

The person who came out was great. Friendly, efficient and great!! I love this company and will be calling again!

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Chemdry and Zerorez Most Critical Reviews

Lowest rated reviews
1

This company is a really bad company that will cancel on you. Without even telling you. I had to call to find out that...

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1

This company absolutely sucks today!!! Five years ago used them and the service and care was awesome.
Five years later -...

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1

First the agent added items that were optional and did not explain, to my mother (a senior citizen) who wasn't clear...

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1

Long time customer. Was told I had a morning apt. Did not get a 24 to 48 hr notification to tell me I'd been pushed of...

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Chemdry and Zerorez Latest Reviews

Recent published reviews
1

THE 3 PIECES OF FURNITURE IN LIVING ROOM WERE NOT MOVED AND CLEANED UNDER THEM. MY WIFE IS VERY PISSED OFF AND WANTS A...

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1.7

I had zerorez come out to clean the carpet in my home.
The equipment they use does a good job. I mean they were able to g...

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1.4

I had chem dry come out in Kent county DE. The wall to wall carpet is 17 months old. It was dusty even though it was...

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1.8

Technician, did not want to work when he called me to confirm appt. He asked if I wanted to reschedule for another day,...

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Chemdry and Zerorez Products and Services

Most reviewed product and services
  • Chemdry Carpet Cleaning Service (18 reviews)
  • Chemdry Cleaning Service (10 reviews)
  • Chemdry Floor Cleaning Service (2 reviews)
  • Zerorez Carpet Cleaning Service (68 reviews)
  • Zerorez Customer Care (13 reviews)
  • Zerorez Cleaning Service (8 reviews)