PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Steak N Shake and Checkers Drive In as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Steak N Shake
Checkers Drive In

Steak N Shake and Checkers Drive In Overview

Total reviews
3430
834
Company responses
0
0
Issues resolved
4
1

Steak N Shake and Checkers Drive In Consumer Ratings

Rank
140 out of 2595 in Cafes, Restaurants and Bars category
54 out of 652 in Fast Food category
Customer service
152 in category
50 in category
Location
154 in category
58 in category
Quality of Food
99 in category
50 in category
Price Affordability
58 in category
23 in category

Steak N Shake and Checkers Drive In Rating Details

Customer service
1.6 (1672 reviews)
1.6 (383 reviews)
Reviewer's quote

I felt very nervous and just said forget and I will call and complain of this unecessary, horrible customer service treatment. I will never return there and I will tell everyone I know about this store and their laughing staff. Burger King has way better service and people in place than this so...

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Poor customer service order wrong an were did the menu go for cheap meals like the two for 5$ big Bulford or the special on double fish or just the regular checker burger I no it's been hard times for everyone but don't take away from the people to catch up on money's lost in line for over an hour...

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Location
2.9 (1469 reviews)
2.6 (354 reviews)
Reviewer's quote

...And I want to press charges on them this was the Reynolds location in Toledo Ohio..

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...This location is on Memorial drive and Hairston Rd. Shamesha said that they no longer carry milkshakes at this location...

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Quality of Food
2.4 (1429 reviews)
2.1 (351 reviews)
Reviewer's quote

The experience today was awful from the service to the quality of food to the attitudes of the employees who waited on us. This is the tjird time we have experience this and I finally said enough is enough thats why I called..

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...were along that time frame an said to me with out a receipt they couldn't help the paying customer so I'm stuck with a recipe that barely shows nothing an food paid for that I rather gave away then to eat an I told the guy paul or Phil can't remmber but just look at phone logs I do an I have his...

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Price Affordability
3.2 (1425 reviews)
3 (336 reviews)
Reviewer's quote

...We also had a question about the total price. Through girl at the drive through answered us very curtly, almost rude) about price. When we got our hot dogs there were no condiments, nor was there a receipt..

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I GOT A CHECKER BURGER WITH CHEESE THE MENU BOARD STATES THE PRICE IS 1. 89 AT THE WINDOW I PAID 2. 22...

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Steak N Shake and Checkers Drive In Pros and Cons

Pros
  • Food
  • Location
  • Price
  • Young lady who served me
  • Fact its close to where i live
  • Management should be a little better
Cons
  • Customer service
  • Service
  • Incorrect order
  • Rude mgr bad customer service
  • Bad customer service
  • Service

Steak N Shake and Checkers Drive In Most Positive Reviews

Top rated reviews
5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

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5

I went threw drive thru and I got greated very nice by a gentlemen by the name of LaVell he up sales and everything I...

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5

my mother and me went to the steak and shake on 86th street zionsville ind and we were seating and after we placed our...

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5

Bad service. I went to the checkers in ocala fl on college rd. First they told me one lane was clased after i waited 5...

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Steak N Shake and Checkers Drive In Most Critical Reviews

Lowest rated reviews
1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

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1

Checkers north babylon ny.
Is there any restaurant worse than this? I bet none.i could not give a worse star than this....

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1

When we got there we had to wait over an hour to get our food and the floors were dirty and it looked liked no one had...

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1

We when to the Las Vegas store for lunch the other day and ordered two hamburgers. When we got them they were cold,...

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Steak N Shake and Checkers Drive In Latest Reviews

Recent published reviews
1.4

I have been trying to get a paycheck stub and the owners are being defiant and uncooperative and not allowing me to get...

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No votes

Workers are not wearing face masks the face masks that they're wearing or not covering their noses does no good

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No votes

Cannot scan barcodes on the receipts says location is closed in Sedalia Missouri

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No votes

I have already described to you how I was treated

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Steak N Shake and Checkers Drive In Products and Services

Most reviewed product and services
  • Steak N Shake Customer Care (585 reviews)
  • Steak N Shake Manager (281 reviews)
  • Steak N Shake Drive-through (274 reviews)
  • Checkers Drive In Customer Care (138 reviews)
  • Checkers Drive In Drive-through (117 reviews)
  • Checkers Drive In Manager (83 reviews)