PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Steak N Shake and Checkers Drive In as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Steak N Shake
Checkers Drive In

Steak N Shake and Checkers Drive In Overview

Total reviews
3246
770
Company responses
0
0
Issues resolved
4
1

Steak N Shake was first mentioned on PissedConsumer on May 9, 2008 and since then this brand received 3246 reviews. It is 2476 reviews more than Checkers Drive In received since Feb 22, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Steak N Shake customer support team and Checkers Drive In customer service.

Steak N Shake and Checkers Drive In Consumer Ratings

Rank
124 out of 3118 in Cafes, Restaurants and Bars category
66 out of 1073 in Fast Food category
Customer service
138 in category
49 in category
Staff
146 in category
58 in category
Location
146 in category
57 in category

Steak N Shake and Checkers Drive In Rating Details

Customer service
1.6 (1587 reviews)
1.6 (357 reviews)
Reviewer's quote

...The customer service is horrible. Barely is any customers inside. I ordered food for work, went to pick it up and they brought my food, sat it down in front of me and walked away...

Eileen N

...If I were owner, I’d need to train employees in customer service and that if hours are from 10 until. This means window open and ready to serve at 10, not show up at 10..

Kathy B
Staff
1.6 (1503 reviews)
1.6 (358 reviews)
Reviewer's quote

...They fully staff an he wants to close the store . People have to make a living they can't do it . If the GM keeps closing the store when they are fully staffed that's not how you run a restaurant ..

Chloee

...it took all the staff at the restaurant to calm her down and she say she the manager..

Sherita
Location
3 (1400 reviews)
2.6 (332 reviews)
Reviewer's quote

Got wonderful service at your Renolds Rd location Erin R is kind and treats you like you are family love going there..

Karen B

...Shame on the staff at the 86th street location. In closing if customers can’t use coupons then Rally’s should eliminate printing them. Regards, Barbara Thomas Indpls IN..

Barbara T

Steak N Shake and Checkers Drive In Pros and Cons

Pros
  • Food
  • Location
  • Price
  • Young lady who served me
  • Fact its close to where i live
  • Staff
Cons
  • Customer service
  • Service
  • Incorrect order
  • Rude mgr bad customer service
  • Bad customer service
  • Service and being lied to

Steak N Shake and Checkers Drive In Most Positive Reviews

Top rated reviews
5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

5

I went threw drive thru and I got greated very nice by a gentlemen by the name of LaVell he up sales and everything I...

Steak N Shake and Checkers Drive In Most Critical Reviews

Lowest rated reviews
1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

1

Checkers north babylon ny.
Is there any restaurant worse than this? I bet none.i could not give a worse star than this....

Steak N Shake and Checkers Drive In Latest Reviews

Recent published reviews
2.2

The Steak and Shake in Saint Louis Mo on 8609 Elm and Watson they play too much check the reviews for this store! It’s...

Read all 3246 reviews
1.4

I just need my old paystubs. I reached out the the manager at livernois checkers in Michigan. She wont return msgs or...

Read all 770 reviews

Steak N Shake and Checkers Drive In Products and Services

Most reviewed product and services
  • Steak N Shake Customer Care (575 reviews)
  • Steak N Shake Manager (276 reviews)
  • Steak N Shake Drive-through (269 reviews)
  • Checkers Drive In Customer Care (134 reviews)
  • Checkers Drive In Drive-through (117 reviews)
  • Checkers Drive In Manager (79 reviews)