PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Checkers Drive In and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Checkers Drive In
Steak N Shake

Checkers Drive In and Steak N Shake Overview

Total reviews 974 4065
Company responses 0 0
Issues resolved 1 8

Checkers Drive In and Steak N Shake Consumer Ratings

Rank
58 out of 438 in Fast Food category
233 out of 2514 in Cafes, Restaurants and Bars category
Customer service
75 in category
265 in category
Location
63 in category
239 in category
Quality of Food
74 in category
200 in category
Price Affordability
40 in category
94 in category

Checkers Drive In and Steak N Shake Rating Details

Customer service
1.6
(437 reviews)
1.5
(1976 reviews)
Reviewer's quote

...Shirley was very cooperative well mannered and accommadating, great customer service. Please acknowledge herthat I commended her. Please let me know the results about Tonya, not trying to get her fired but she need to get a better customer work ethics...

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...Sent request to customer service, big surprise. No response. Ordered 2/2: burgers wrong, missing large coke...

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Location
2.5
(410 reviews)
2.8
(1720 reviews)
Reviewer's quote

...But Patricia troxell from this location attacked me while I was in the office. I've felt bullied from day one by two particular employees the general managers son in law and Patricia. Of course the general manager would side with her family...

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...walking pass the window to look at my face reaction because they were very unprofessional and was talking about me, and I'm not please of that I go to this location every other day and never have a problem with my service that new crew that was on shift was very loud and ghetto I don't like the fact that they...

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Quality of Food
2.1
(403 reviews)
2.3
(1696 reviews)
Reviewer's quote

I received old food, and I never got my sourdough melt . I hate I can't get refunded for that because I don't have money too give away. I hate that we have too deal with this inconvenience because your hiring children that never work too run a business..

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...This location in Bradenton Fl definitely is not upholding steak N shake standard or even quality of food. Dont think Ill ever go back to a steakNshake after this horrible experience. I will like a full refund...

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Price Affordability
3
(385 reviews)
3.1
(1661 reviews)
Reviewer's quote

They explained I had to charge me full price for both items I said I did not care thats completely fine then they refused to put the ice cream in a cup, so when I had my hands full with my keys in my purse, and then the drink and ice cream and I tried to get the lid off to put ice cream in a cup my...

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...For the price of the combo I shouldn't have had to throw the main part away and would like someone to contact me please. Thank you..

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Checkers Drive In and Steak N Shake Pros and Cons

Pros
  • Fact its close to where i live
  • Food
  • Young lady who served me
  • Food
  • Good food
  • Location
Cons
  • Rude mgr bad customer service
  • Bad customer service
  • Service
  • Customer service
  • Service
  • Bad service

Checkers Drive In and Steak N Shake Most Positive Reviews

Top rated reviews
5

Thank you so much for the time you took with me on the phone to see about my concerns, of being a potential rehired...

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5

The best experience ive had! My waitress (Kayla) was on top of everything. There was three other people severing but...

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5

2 Thursdays ago March 23rd went throufg the drive-through at the Macon Ga Pionono Avenue Checkers. I was using my...

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5

Today i had breakfast my first time being there.... My waitress went by the name of Jonita was excellent very friendly...

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Checkers Drive In and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

I received old food, and I never got my sourdough melt . I hate I can't get refunded for that because I don't have...

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1

Cheeseburger had old lettuce
Chili was terrible
Wont go there again
This was a visit to see if it was better than previous...

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1

I ordered 2 chicken bites and the manager morgan opened my food up & touched it with her hands & didnt have gloves on...

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1

I just get out of steak and shake at orange blossom trail orlando with a really bad taste of the place I found a...

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Checkers Drive In and Steak N Shake Latest Reviews

Recent published reviews
No votes

Cleveland, Ohio, Fulton Road and Clark location. Doors to ordering counter often locked, however hours of operation...

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No votes

Now at Steak 'n Shake, if you want to fill a cup with the drink you paid for, you have to scan a bar code to get the mac...

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No votes

Did not order. Stop. Im from Wisconsin Never ordered. Will proceed to contact authorities. Stop order now

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1

Self order on computer. No one to greet you. Get your own drink. And then when paying they ask for tip. Worst...

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