PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Checkers Drive In and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Checkers Drive In
Steak N Shake

Checkers Drive In and Steak N Shake Overview

Total reviews
846
3465
Company responses
0
0
Issues resolved
1
4

Checkers Drive In and Steak N Shake Consumer Ratings

Rank
53 out of 659 in Fast Food category
138 out of 2616 in Cafes, Restaurants and Bars category
Customer service
43 in category
149 in category
Location
53 in category
149 in category
Quality of Food
48 in category
104 in category
Price Affordability
23 in category
58 in category

Checkers Drive In and Steak N Shake Rating Details

Customer service
1.6 (389 reviews)
1.6 (1694 reviews)
Reviewer's quote

...This place needs to be updated, get better customer service, and better quality foods, or else shut down..

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I think it's ridiculous that you cannot get ahold of anybody in customer service not even corporate not even a district I've done called for the Steak and Shakes here in Indianapolis Indiana and not one person in any of those stores can answer their phone I will blast it all over Facebook this is...

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Location
2.6 (360 reviews)
2.9 (1485 reviews)
Reviewer's quote

...This location is on Memorial drive and Hairston Rd. Shamesha said that they no longer carry milkshakes at this location...

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I worked at the location in downers grove for about 3 months. thats all i could take of my boss. he violated multiple workers rights...

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Quality of Food
2.1 (357 reviews)
2.4 (1447 reviews)
Reviewer's quote

...and they gave me a burger with mayonnaise and onion on it and the fries were cold and overcooked and my husband did not get my refund not eat any of the food called to tell them the manager was rude and told me I had to bring my food back before they could refund my...

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...This location in Bradenton Fl definitely is not upholding steak N shake standard or even quality of food. Dont think Ill ever go back to a steakNshake after this horrible experience. I will like a full refund...

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Price Affordability
3 (341 reviews)
3.2 (1438 reviews)
Reviewer's quote

I GOT A CHECKER BURGER WITH CHEESE THE MENU BOARD STATES THE PRICE IS 1. 89 AT THE WINDOW I PAID 2. 22...

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...We also had a question about the total price. Through girl at the drive through answered us very curtly, almost rude) about price. When we got our hot dogs there were no condiments, nor was there a receipt..

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Checkers Drive In and Steak N Shake Pros and Cons

Pros
  • Young lady who served me
  • Fact its close to where i live
  • Management should be a little better
  • Food
  • Location
  • Price
Cons
  • Bad customer service
  • Rude mgr bad customer service
  • Service
  • Customer service
  • Service
  • Incorrect order

Checkers Drive In and Steak N Shake Most Positive Reviews

Top rated reviews
5

I went threw drive thru and I got greated very nice by a gentlemen by the name of LaVell he up sales and everything I...

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5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

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5

Bad service. I went to the checkers in ocala fl on college rd. First they told me one lane was clased after i waited 5...

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5

my mother and me went to the steak and shake on 86th street zionsville ind and we were seating and after we placed our...

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Checkers Drive In and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

Checkers north babylon ny.
Is there any restaurant worse than this? I bet none.i could not give a worse star than this....

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1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

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1

We when to the Las Vegas store for lunch the other day and ordered two hamburgers. When we got them they were cold,...

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1

When we got there we had to wait over an hour to get our food and the floors were dirty and it looked liked no one had...

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Checkers Drive In and Steak N Shake Latest Reviews

Recent published reviews
No votes

My complaint they need to send somebody from headquarters .To check out all the food and see if everything is clean ....

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No votes

Not wearing masks at Steak N Shake on Schillinger in Mobile, AL

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No votes

Today it was raining hard and the lights went out. This complaint is for the checkers on south post oak in Houston...

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1

I worked at the location in downers grove for about 3 months. thats all i could take of my boss. he violated multiple...

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Checkers Drive In and Steak N Shake Products and Services

Most reviewed product and services
  • Checkers Drive In Customer Care (138 reviews)
  • Checkers Drive In Drive-through (117 reviews)
  • Checkers Drive In Manager (83 reviews)
  • Steak N Shake Customer Care (586 reviews)
  • Steak N Shake Manager (281 reviews)
  • Steak N Shake Drive-through (274 reviews)