PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CheapTickets and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CheapTickets
Expedia

CheapTickets and Expedia Overview

Total reviews 222 20392
Company responses 0 0
Issues resolved 0 214

CheapTickets and Expedia Consumer Ratings

Rank
103 out of 874 in Travel category
68 out of 874 in Travel category
Customer service
92 in category
64 in category
Exchange, Refund and Cancellation Policy
110 in category
67 in category
Website
110 in category
64 in category
Product or Service Quality
95 in category
60 in category

CheapTickets and Expedia Rating Details

Customer service
1.4
(78 reviews)
1.8
(8264 reviews)
Reviewer's quote

I have been a loyal cheap tickets customer for years, very disappointed with their customer service and how they have handled my most recent journey. Will not be using their services moving forward..

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Today I experienced amazing customer service with Expedia Agent Belli He was knowledgeable concerned apologetic and overall clearly helpful in getting my issue resolved Thank You Belli I hope your reward for helping me from this dire sitiation gain you the 5 star rewards a customer service...

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Exchange, Refund and Cancellation Policy
1.3
(63 reviews)
1.7
(7428 reviews)
Reviewer's quote

Please refund my money already 8 months. please take action seattle my problem only USD 30. Very Appriate wenn u do it as soon as..

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...Plus, I did it on my own and cancelled the earlier reservation and to get my refund I have to wait 7-10 business days, even though Expedia only took 1 minute to take my money!! This company is running a scam operation and probably making millions off of these delaying tactics!!..

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Website
1.6
(61 reviews)
2.1
(7094 reviews)
Reviewer's quote

Website was unclear about the airport change and never mentioned about that. Had to wait over one hour for help..

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...I won't bother with Expedia ever again, there are many other options out there with a better built website..

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Product or Service Quality
1.5
(60 reviews)
1.9
(7111 reviews)
Reviewer's quote

The customer service is pathetic. Even as a premium customer , i had wait for weeks to get a reply. I would never never choose them again ..

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Bad service for the Expedia customer. My room was cleaned after I made three phone calls. I had beg for my room cleaned..

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CheapTickets and Expedia Pros and Cons

Pros
  • Easy to book
  • Cheap ticket prices
  • Online service was fair
  • Easy to book
  • No pros
  • Easy booking
Cons
  • Lack of regard for customer
  • Customer service
  • Longest waiting time
  • Customer service
  • Extremely poor customer service
  • No customer service

CheapTickets and Expedia Most Positive Reviews

Top rated reviews
5

I called to get a ticket changed because of a rather vague e-mail. It was changed within minutes. Waiting time under a...

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5

We accidentally miss spelled my sisters last name, we called and got it fixed right away. We are very happy.

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5

Change in plans and did not have to go to Florida because son in law did not take the job there and we did not have to...

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5

I needed to add a day to booking but I couldn't get ahold of a Live Person. I re booked through the app.
Price is great....

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CheapTickets and Expedia Most Critical Reviews

Lowest rated reviews
1

I booked a flight scheduled at 19:35 and the confirmation came 1 month later, with flight schedule at 07:00.
I called u...

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1

I was lied to in April 2021, that my April 17, 2021, refund was being processed. I have reached out repeatedly for my re...

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1

Please refund my money already 8 months.please take action seattle my problem only USD 30.Very Appriate wenn u do it as...

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1

I purchased a trip to Tokyo with the insurance in case of trip cancellation. I had to cancel my trip due to my mother...

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CheapTickets and Expedia Latest Reviews

Recent published reviews
No votes

I need to change my ticket because Alaska has grounded all of the flights on this type of plane, due to a door blowing...

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4.8

I immediately called Expedia when we realized the reservations were for the wrong dates. Expedia rep called the hotel...

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No votes

To whom it concerns
We booked our flight from Eindhoven to Vienna and back again by Cheaptickets.nl. We also booked autom...

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2

Same as above nothing more to add. Cant talk to a real person. Cant talk to a real person. Cant talk to a real person....

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