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Cheapoair

Travel Agencies
  • 1 ISSUES RESOLVED
  • 1041 TOTAL REVIEWS
  • $420K CLAIMED LOSSES
  • $1K AVERAGE LOSS
1.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Cheaper price 9
  • Idea of cheap travel 7
  • Very poor 5
  • Price 4
  • How easy the website was to use 3

Customers don't like

  • Poor customer service46
  • Unhelpful phone center27
  • Outsourced call center18
  • Inconsistent charges14
  • Hidden fees8
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Virgin America

Transport
  • 0 ISSUES RESOLVED
  • 57 TOTAL REVIEWS
  • $15.2K CLAIMED LOSSES
  • $722 AVERAGE LOSS
1.9
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Flight 1

Customers don't like

  • Customer service2
  • Fail adverstising1
  • Resolution of problems1
  • Flight change denial1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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