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Cheapoair

Travel Agencies
  • 3 ISSUES RESOLVED
  • 1183 TOTAL REVIEWS
  • $460K CLAIMED LOSSES
  • $961 AVERAGE LOSS
1.4
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Cheaper price 10
  • Idea of cheap travel 8
  • How easy the website was to use 4
  • Price 4
  • Reasonable price they lure you into their snatchcave 3

Customers don't like

  • Poor customer service28
  • Outsourced call center12
  • Unhelpful phone center11
  • Inconsistent charges8
  • Poor phone customer service5
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Virgin America

Transport
  • 0 ISSUES RESOLVED
  • 61 TOTAL REVIEWS
  • $15.7K CLAIMED LOSSES
  • $684 AVERAGE LOSS
2.0
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Arriving 1
  • Flight 1

Customers don't like

  • Fail adverstising1
  • Flight change denial1
  • Resolution of problems1
  • Seating and electronics1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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