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Cheapoair

Travel Agencies
  • 1 ISSUES RESOLVED
  • 1044 TOTAL REVIEWS
  • $420K CLAIMED LOSSES
  • $997 AVERAGE LOSS
1.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Cheaper price 9
  • Idea of cheap travel 7
  • Very poor 5
  • Price 4
  • How easy the website was to use 3

Customers don't like

  • Poor customer service46
  • Unhelpful phone center27
  • Outsourced call center18
  • Inconsistent charges14
  • Hidden fees8
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Viator

Travel Agencies
Has verified representatives
  • 6 ISSUES RESOLVED
  • 65 COMPANY RESPONSES
  • 148 TOTAL REVIEWS
  • $18.6K CLAIMED LOSSES
  • $287 AVERAGE LOSS
2.7
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Easy to book 7
  • Ease of booking and detail 2
  • Ease of purchase 2
  • Good tours 2
  • Tours 2

Customers don't like

  • Customer service12
  • Customer care11
  • Unresponsive10
  • Lack of service6
  • Terrible customer service6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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