Cheapoair vs Viator

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Cheapoair

Travel Agencies
  • 1 ISSUES RESOLVED
  • 1011 TOTAL REVIEWS
  • $410K CLAIMED LOSSES
  • $1K AVERAGE LOSS
1.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Cheaper price 9
  • Idea of cheap travel 7
  • Price 4
  • Very poor 4
  • How easy the website was to use 3

Customers don't like

  • Poor customer service46
  • Unhelpful phone center27
  • Outsourced call center18
  • Inconsistent charges15
  • Misleading advertising7

Products by Cheapoair

No items

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Viator

Travel Agencies
Has verified representatives
  • 6 ISSUES RESOLVED
  • 62 COMPANY RESPONSES
  • 139 TOTAL REVIEWS
  • $17.2K CLAIMED LOSSES
  • $283 AVERAGE LOSS
2.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Easy to book 7
  • Ease of booking and detail 2
  • Ease of purchase 2
  • Good tours 2
  • Tours 2

Customers don't like

  • Customer service13
  • Customer care11
  • Unresponsive10
  • Customer service disaster area8
  • Terrible customer service7

Products by Viator

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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