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Cheapoair

Travel Agencies
  • 6 ISSUES RESOLVED
  • 1315 TOTAL REVIEWS
  • $510K CLAIMED LOSSES
  • $955 AVERAGE LOSS
1.4
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
  • Cheaper price 10
  • Idea of cheap travel 8
  • Reasonable price they lure you into their snatchcave 4
  • Price 4
  • How easy the website was to use 4

Customers don't like

  • Poor customer service69
  • Outsourced call center12
  • Unhelpful phone center11
  • Inconsistent charges8
  • Hidden fees7
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Viator

Travel Agencies
Has verified representatives
  • 11 ISSUES RESOLVED
  • 68 COMPANY RESPONSES
  • 445 TOTAL REVIEWS
  • $76.1K CLAIMED LOSSES
  • $599 AVERAGE LOSS
2.1
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
  • Easy to book 8
  • Ease of purchase 4
  • Ease of booking 4
  • Viator is totally unreliable 3
  • Tours 2

Customers don't like

  • Customer service28
  • Unresponsive8
  • Customer care8
  • Slow customer service6
  • Lack of service6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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