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Cheapoair

Travel Agencies
  • 3 ISSUES RESOLVED
  • 1196 TOTAL REVIEWS
  • $460K CLAIMED LOSSES
  • $952 AVERAGE LOSS
1.5
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Cheaper price 10
  • Idea of cheap travel 8
  • Price 4
  • How easy the website was to use 4
  • Reasonable price they lure you into their snatchcave 3

Customers don't like

  • Poor customer service28
  • Outsourced call center12
  • Unhelpful phone center11
  • Inconsistent charges8
  • Poor phone customer service5
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Viator

Travel Agencies
Has verified representatives
  • 10 ISSUES RESOLVED
  • 68 COMPANY RESPONSES
  • 271 TOTAL REVIEWS
  • $64.3K CLAIMED LOSSES
  • $636 AVERAGE LOSS
2.3
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Easy to book 8
  • Ease of purchase 3
  • Viator is totally unreliable 2
  • Tours 2
  • Good tours 2

Customers don't like

  • Customer care8
  • Unresponsive6
  • Lack of service5
  • Customer service5
  • Slow customer service3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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