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Cheapoair

Travel Agencies
  • 2 ISSUES RESOLVED
  • 1158 TOTAL REVIEWS
  • $460K CLAIMED LOSSES
  • $971 AVERAGE LOSS
1.4
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Cheaper price 10
  • Idea of cheap travel 8
  • How easy the website was to use 4
  • Price 4
  • Reasonable price they lure you into their snatchcave 3

Customers don't like

  • Poor customer service28
  • Outsourced call center12
  • Unhelpful phone center11
  • Inconsistent charges8
  • Poor phone customer service5
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Viator

Travel Agencies
Has verified representatives
  • 9 ISSUES RESOLVED
  • 68 COMPANY RESPONSES
  • 239 TOTAL REVIEWS
  • $30.2K CLAIMED LOSSES
  • $332 AVERAGE LOSS
2.4
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Easy to book 8
  • Ease of purchase 3
  • Good tours 2
  • Viator is totally unreliable 2
  • Tours 2

Customers don't like

  • Unresponsive6
  • Customer care6
  • Customer service5
  • Lack of service5
  • Slow customer service3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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