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Cheapoair

Travel Agencies
  • 2 ISSUES RESOLVED
  • 1096 TOTAL REVIEWS
  • $430K CLAIMED LOSSES
  • $980 AVERAGE LOSS
1.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Cheaper price 10
  • Idea of cheap travel 7
  • Very poor 6
  • Price 4
  • How easy the website was to use 3

Customers don't like

  • Poor customer service22
  • Outsourced call center12
  • Unhelpful phone center11
  • Inconsistent charges7
  • Poor phone customer service5
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Viator

Travel Agencies
Has verified representatives
  • 7 ISSUES RESOLVED
  • 68 COMPANY RESPONSES
  • 178 TOTAL REVIEWS
  • $25.7K CLAIMED LOSSES
  • $357 AVERAGE LOSS
2.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Easy to book 7
  • Ease of purchase 3
  • Ease of booking and detail 2
  • Tours 2
  • Good tours 2

Customers don't like

  • Unresponsive6
  • Customer care5
  • Customer service5
  • Lack of service5
  • Terrible customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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