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Cheapoair

Travel Agencies
  • 5 ISSUES RESOLVED
  • 1259 TOTAL REVIEWS
  • $490K CLAIMED LOSSES
  • $958 AVERAGE LOSS
1.4
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
  • Cheaper price 10
  • Idea of cheap travel 8
  • Reasonable price they lure you into their snatchcave 4
  • Price 4
  • How easy the website was to use 4

Customers don't like

  • Poor customer service68
  • Outsourced call center12
  • Unhelpful phone center11
  • Inconsistent charges8
  • Poor phone customer service5
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United Airlines

Transport
  • 4 ISSUES RESOLVED
  • 721 TOTAL REVIEWS
  • $440K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.7
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
  • Kind and helpful flight attendants 5
  • Very nice flight attendants 4
  • In-flight service 4
  • Flight schedule 3
  • Service desks 2

Customers don't like

  • Terrible customer service20
  • Lack of humane treatment8
  • Treatment at the hands of united staff3
  • No customer service3
  • Lack of responce3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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