PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Travelocity and Cheapoair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Travelocity
Cheapoair

Travelocity and Cheapoair Overview

Total reviews
797
1745
Company responses
0
0
Issues resolved
1
9

Travelocity and Cheapoair Consumer Ratings

Rank
115 out of 544 in Travel Agencies category
118 out of 544 in Travel Agencies category
Customer service
113 in category
100 in category
Website
103 in category
97 in category
Exchange, Refund and Cancellation Policy
78 in category
89 in category
Product or Service Quality
89 in category
100 in category

Travelocity and Cheapoair Rating Details

Customer service
1.1 (196 reviews)
1.2 (508 reviews)
Reviewer's quote

...Travelocity has no method to redeem our ecredit on their website and clearly their customer service reps are incapable of booking a flight..

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...The lack of assistance and customer service from Cheapoair is totally unacceptable..

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Website
1.6 (186 reviews)
1.7 (426 reviews)
Reviewer's quote

...The message on their website says I can't cancel until 72 hrs before my flight. There is no way to speak to a agent to discuss this with..

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...Dont ever go to their website for your travel needs its worst company and worst people working there..

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Exchange, Refund and Cancellation Policy
1.2 (168 reviews)
1.1 (445 reviews)
Reviewer's quote

I finally get an email to cancel and follow its instructions with relief that the trip is going to be canceled and refunded. Only to start receiving several other emails to cancel again and again and again - instead of have just one CANCEL button, they try to make it more difficult so that you miss...

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We have been trying since early March to get the promised full refund of our round trip airfare to Rome Italy. Flights were cancelled by United Airlines, AirCanada and SwissAir. Finally reached CheapoAir by phone and they agreed to a refund (waiting supervisors approval) Of $1471 minus $95 TripMate...

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Product or Service Quality
1.3 (161 reviews)
1.2 (410 reviews)
Reviewer's quote

...This is not service. This is avoiding customers. Should be reported to Department of Transpartation..

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..." I have sat on hold for hours on end only to have the number I dialed "no longer in service. " after 45 minutes to an hour. From what I have seen on social media, I am not the only one this is happening to...

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Travelocity and Cheapoair Pros and Cons

Pros
  • Will never use again
  • E-mail confirmation
  • Website
  • Cheaper price
  • No much to like
  • Idea of cheap travel
Cons
  • Poor customer service
  • Long wait times on phone
  • Cant get anyone on the phone
  • Poor customer service
  • Unhelpful phone center
  • Outsourced call center

Travelocity and Cheapoair Most Positive Reviews

Top rated reviews
4.8

, Loveland, CO, aint. #752596552922.To cancel a RESVATION- 3/18-3/20 at the wingate byWyndham LovelandYour services ,...

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5

I have got the best price from this company. I checked out a minimum of 20 companies and I could not find a flight...

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4.7

Just want to know when my account will be credited back the $308

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5

DO NOT USE CHEAPO AIR!
SHAME ON THE CEO IN NYC. CORPORATE GREED! RESERVATION IS IN INDIA AND THE PHILIPPINES! LETS BLAM...

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Travelocity and Cheapoair Most Critical Reviews

Lowest rated reviews
1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

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1

I bought a two-way ticket for july 1, 2014 on cheapoair. I used the first ticket to travel to the USA. My return date...

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1


NEVER USE TRAVELOCITY!!!!!!!!!!!!!!!!!!!!!!!!!!!

SO BAD I DONT EVEN WANT TO TALK ABOUT IT!!!!!!!!!!!!! I HAVE BEEN PLA...

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1

AUG 13 I BOOKED A FLIGHT TICKET. because I order a air china flight $1095.30, but this print details show me a air...

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Travelocity and Cheapoair Latest Reviews

Recent published reviews
No votes

No response from Travelocity and I am unable to get into your site to continue working on this. ??

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1

Had a flight booked for Bonaire several months before Corona hit. When It became obvious we were not going to travel, I...

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No votes

We purchased travel guard insurance from Travelocity for a planned trip which had to be cancelled due to the virus.
Since...

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3.6

I still have not received my refund from Aeromexico. Booked through Cheapoair

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Travelocity and Cheapoair Products and Services

Most reviewed product and services
  • Travelocity Flight Booking (147 reviews)
  • Travelocity Customer Care (60 reviews)
  • Travelocity Room Booking (43 reviews)
  • Cheapoair Flight Booking (749 reviews)
  • Cheapoair Customer Care (140 reviews)
  • Cheapoair Car Rental (14 reviews)