PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cheapoair and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cheapoair
Travelocity

Cheapoair and Travelocity Overview

Total reviews
1459
655
Company responses
0
0
Issues resolved
7
0

Cheapoair was first mentioned on PissedConsumer on Aug 23, 2007 and since then this brand received 1459 reviews. It is 804 reviews more than Travelocity received since Feb 25, 2008.

Cheapoair and Travelocity Consumer Ratings

Rank
102 out of 667 in Travel Agencies category
118 out of 667 in Travel Agencies category
Customer service
97 in category
110 in category
Staff
102 in category
101 in category
Exchange, Refund and Cancellation Policy
77 in category
86 in category

According to consumer ratings and reviews, Cheapoair ranks 16 points higher in the Travel Agencies category than Travelocity. People gave Cheapoair 1.2 stars for Customer service criterion in Travel Agencies category and it is 161 points higher than the worst rated brand in this category. At the same time, Travelocity was rated 1.1 stars for Customer service criterion in this category and it is 148 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Travelocity has a higher rating than Travelocity. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Cheapoair 1.1 stars and it is 70% greater than other in category. Travelocity however was rated 1.1 stars and it is 67% greater than other in category.

Cheapoair and Travelocity Rating Details

Customer service
1.2 (415 reviews)
1.1 (135 reviews)
Reviewer's quote

First the sales representative I spoke to he forwarded my call to customer service, who made me wait for a busy supervisor and then later transferred to a manager who apparently was also busy. On the third day after all the calls I've been making, I called to cancel my booking, bare in mind for all...

Diekettseng L

...Travelocity horrible customer service . I dialed direct hotel tried to connect girl she wouldnt let me just kept saying oh I cant get through lies scams disgusted..

Stefanos
Staff
1.2 (369 reviews)
1.2 (123 reviews)
Reviewer's quote

We drove frantically to buffalo airport only to be told by frontier staff that the flight has been cancelled until Wednesday evening. What shock, disappointment, confusion and most of all helplessness. I begged the frontier clerk for another flight earlier and he said they are all full because...

PissedConsumer1588249

...When my employee arrived at Alamo car rental at the Dallas Airport Alamo staff tried to get him to purchase car insurance. My employee told them he did not need it due to us paying Travelocity for it in our package. When my employee returned the car he owed $37...

John J
Exchange, Refund and Cancellation Policy
1.1 (359 reviews)
1.1 (110 reviews)
Reviewer's quote

I BOOKED A FLIGHT, THEN DETERMINED THAT THE PRICE WAS HIGHER THAN THE AIRLINE'S PRICE AND ASKED FOR A DISCOUNT BASED ON CHEAPOAIR POLICY. THEY WOULD NOT REFUND IT, CONTENDING THAT THEY ONLY AGREE TO MATCH OTHER DISCOUNT SELLERS. MY ADVICE: NEVER USE CHEAPOAIR UNTIL YOU FIRST CHECK WITH THE AIRLINE...

JAMES G

...I bought the cancellation policy and was told the policy is for medical emergency only. Bottom line is they would not switch my flight to two days later nor would they refund any money. They did tell me that I could purchase another flight for full price...

ELIZABETH B

Cheapoair and Travelocity Pros and Cons

Pros
  • Cheaper price
  • Idea of cheap travel
  • Price
  • Will never use again
  • E-mail confirmation
  • Website
Cons
  • Poor customer service
  • Unhelpful phone center
  • Outsourced call center
  • Poor customer service
  • Outright lies
  • Huge hassle

Cheapoair and Travelocity Most Positive Reviews

Top rated reviews
5

I have got the best price from this company. I checked out a minimum of 20 companies and I could not find a flight...

4.2

I get it, the weather is bad this winter. So hire more cust. service reps! A hold time of one hour is not acceptable....

Cheapoair and Travelocity Most Critical Reviews

Lowest rated reviews
1

I bought a two-way ticket for july 1, 2014 on cheapoair. I used the first ticket to travel to the USA. My return date...

1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

Cheapoair and Travelocity Latest Reviews

Recent published reviews
1

I originaly booked tickets to Jamaica for nov30 2019 but I had to cancel so they charged me $100 to cancel and gave me...

Read all 1459 reviews

we booked Puerto Rico and got stuck in the largest earthquakes in history there. We contacted Travelocity numerous...

Read all 655 reviews

Cheapoair and Travelocity Products and Services

Most reviewed product and services
  • Cheapoair Flight Booking (681 reviews)
  • Cheapoair Customer Care (108 reviews)
  • Cheapoair Car Rental (14 reviews)
  • Travelocity Flight Booking (138 reviews)
  • Travelocity Customer Care (49 reviews)
  • Travelocity Room Booking (30 reviews)