PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cheapoair and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cheapoair
Travelocity

Cheapoair and Travelocity Overview

Total reviews 1844 830
Company responses 0 0
Issues resolved 9 1

Cheapoair and Travelocity Consumer Ratings

Rank
125 out of 577 in Travel Agencies category
121 out of 577 in Travel Agencies category
Customer service
98 in category
113 in category
Exchange, Refund and Cancellation Policy
91 in category
79 in category
Website
98 in category
105 in category
Product or Service Quality
98 in category
91 in category

Cheapoair and Travelocity Rating Details

Customer service
1.2 (547 reviews)
1.1 (216 reviews)
Reviewer's quote

...I call the customer service line, get out on hold and hang up after an hour. We even booked our insurance through their site..

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...THEY LIE AND DO NOT HAVE any customer service, they never even listened, after hours on chat site, cant contact the, Worst company ever, I travel often both personal and the business i own. they seem to treat customers like dirt, crooked sleazy , never use them . Never..

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Exchange, Refund and Cancellation Policy
1.1 (480 reviews)
1.2 (186 reviews)
Reviewer's quote

I booked a ticket and also paid for so-called insurance, but not only don't they refund, but they also don't book a ticket at the same price!!! I have to pay at least twice the price to be able to book another ticket. In addition, on the website, you can change the currency, but on the backend, you...

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I booked the wrong hotel, cancelled, was told Id get a refund and still havent. Called customer service, on hold over an hour, still no human, when chatting its a robot that doesnt comprehend English very well, cant answer simple questions or respond. Travelocity is obviously a scam..

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Website
1.7 (464 reviews)
1.6 (204 reviews)
Reviewer's quote

...pandemic it comes to 15 my flight was for April 17 I tried to contact with somebody in this company in that time it wasnt any fun that we can call or any website that we can contact I tried from that time with my credit card and personally to do it and he wasnt successful I feel so bad to train to this company give me back my money because my country has close the port...

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Tried booking vacation and their website errors out and I dont get a confirmation. However, it charged my credit card 3 separate times! No one answers the phone and their website doesnt work! How can they still be in business????..

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Product or Service Quality
1.2 (444 reviews)
1.3 (175 reviews)
Reviewer's quote

...I will make sure not one at Corvel use this service. I bought insurance and still did not get a refund..

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...Travelocity needs to change the name of their customer service to Good Luck!..

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Cheapoair and Travelocity Pros and Cons

Pros
  • Cheaper price
  • No much to like
  • Very very frustrating
  • Will never use again
  • Website
  • E-mail confirmation
Cons
  • Poor customer service
  • Unhelpful phone center
  • Outsourced call center
  • Poor customer service
  • Long wait times on phone
  • Support for problems

Cheapoair and Travelocity Most Positive Reviews

Top rated reviews
5

I have got the best price from this company. I checked out a minimum of 20 companies and I could not find a flight...

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4.8

, Loveland, CO, aint. #752596552922.To cancel a RESVATION- 3/18-3/20 at the wingate byWyndham LovelandYour services ,...

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5

DO NOT USE CHEAPO AIR!
SHAME ON THE CEO IN NYC. CORPORATE GREED! RESERVATION IS IN INDIA AND THE PHILIPPINES! LETS BLAM...

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4.7

Just want to know when my account will be credited back the $308

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Cheapoair and Travelocity Most Critical Reviews

Lowest rated reviews
1

I bought a two-way ticket for july 1, 2014 on cheapoair. I used the first ticket to travel to the USA. My return date...

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1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

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1

AUG 13 I BOOKED A FLIGHT TICKET. because I order a air china flight $1095.30, but this print details show me a air...

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1


NEVER USE TRAVELOCITY!!!!!!!!!!!!!!!!!!!!!!!!!!!

SO BAD I DONT EVEN WANT TO TALK ABOUT IT!!!!!!!!!!!!! I HAVE BEEN PLA...

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Cheapoair and Travelocity Latest Reviews

Recent published reviews
No votes

I booked a flight scheduled on Oct 20, 2020. But suddenly i see my flight cancelled by Airline on 05/20/2020. Since then...

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1.3

We booked a rental car due to PANDEMIC, Wanted to add days or cancel. the lead on their site says " Free cancel "...

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No votes

I booked a flight yesterday for a friend and myself. He did not use his portion and I want a refund. To charge for servi...

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No votes

I need my refund for the cancellation

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Cheapoair and Travelocity Products and Services

Most reviewed product and services
  • Cheapoair Flight Booking (775 reviews)
  • Cheapoair Customer Care (148 reviews)
  • Cheapoair Car Rental (14 reviews)
  • Travelocity Flight Booking (147 reviews)
  • Travelocity Customer Care (63 reviews)
  • Travelocity Room Booking (49 reviews)