PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smartfares and Cheapoair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Smartfares
Cheapoair

Smartfares and Cheapoair Overview

Total reviews 29 1852
Company responses 0 0
Issues resolved 0 9

Smartfares and Cheapoair Consumer Ratings

Rank
160 out of 580 in Travel Agencies category
124 out of 580 in Travel Agencies category
Customer service
No votes
92 in category
Value for money
No votes
77 in category
Website
No votes
92 in category
Exchange, Refund and Cancellation Policy
No votes
84 in category

Smartfares and Cheapoair Rating Details

Customer service
No votes
1.2 (553 reviews)
Reviewer's quote

...Customer service was terrible and wouldn't take responsibility for the incorrect information and said it was the airlines fault for the error..

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...I call the customer service line, get out on hold and hang up after an hour. We even booked our insurance through their site..

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Value for money
No votes
1.5 (406 reviews)
Reviewer's quote

... the trip time but I the ticket is not issued ,so I called the customer service of smart Fares a, the number was American that this call will cost me a lot of money but I have to because it’s urgent trip that call extended for more than 45mins where they were keep telling me to wait and not to hang off the line in spite of informing them that it will cost me a lot of money band my credit might end it up but they told me we can’t call you back The customer service told me to wait because they will try to talk to the person in charge to issue the ticket that was ironic cuz I thought it’s already issued since they sent confirmation e-mail That was not the end that also told me that the back trip is sold out and they have to find another flight that is not dire...

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They force you to buy the plane ticket to be able to see the flight information and if the flight schedule does not work for you, they tell you that the ticket has no refund and they keep your money..

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Website
No votes
1.7 (470 reviews)
Reviewer's quote

...They confirmed on website. A day later my credit card was debited normally. Until sunday I didn't receive eticket...

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In addition, on the website, you can change the currency, but on the backend, you are paying the US dollar, so you will be charged if your credit card is not in the US dollar. In addition, on the website, it was written that they don't deduct money if you cancel your ticket for some specific...

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Exchange, Refund and Cancellation Policy
No votes
1.1 (486 reviews)
Reviewer's quote

...Then I phoned smart fares again and they said they would only refund me €400. Complete scam. Stay away..

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...Now they are ditching my calls and refuse to issue a refund saying, I will only get credit for future use. They knew they airport was closed but sold the tickets. what a rip off!!! I am reporting this to FAA and consumer affairs..

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Smartfares and Cheapoair Pros and Cons

Pros
  • Low prices
  • Initial website that turned out to offer false fares
  • Cheaper price
  • No much to like
  • Very very frustrating
Cons
  • Sent fake confirmation email
  • Offer attractive but false fares
  • Fraud company that abuse people needs
  • Poor customer service
  • Unhelpful phone center
  • Outsourced call center

Smartfares and Cheapoair Most Positive Reviews

Top rated reviews
4

I ordered at smarfares a ticket GVA-BOG with Delta on a wednesday at night. They confirmed on website. A day later my cr...

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5

I have got the best price from this company. I checked out a minimum of 20 companies and I could not find a flight...

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No votes
5

DO NOT USE CHEAPO AIR!
SHAME ON THE CEO IN NYC. CORPORATE GREED! RESERVATION IS IN INDIA AND THE PHILIPPINES! LETS BLAM...

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Smartfares and Cheapoair Most Critical Reviews

Lowest rated reviews
1

SmartFares is worse than you can imagine. On May 1, 2013 I visited their web site. Here is a copy and paste from the sit...

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1

I bought a two-way ticket for july 1, 2014 on cheapoair. I used the first ticket to travel to the USA. My return date...

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1

Bought a ticket through their website. Credit card showed pending charge. Received email message 4 days later saying...

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1

AUG 13 I BOOKED A FLIGHT TICKET. because I order a air china flight $1095.30, but this print details show me a air...

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Smartfares and Cheapoair Latest Reviews

Recent published reviews
1

Every time I call the number picks up and hangs up on me. I need my flight confirmation numbers for a canceled flight...

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1

They force you to buy the plane ticket to be able to see the flight information and if the flight schedule does not...

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1

SCAM! the worst company ever. Payed extra 250$ for a flexible ticket and then i tried to rebook and they asked me for...

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1

They keep hanging up on me

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Smartfares and Cheapoair Products and Services

Most reviewed product and services
  • Smartfares Flight Booking (18 reviews)
  • Cheapoair Flight Booking (778 reviews)
  • Cheapoair Car Rental (14 reviews)
  • Cheapoair Manager (11 reviews)