PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smartfares and Cheapoair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Smartfares
Cheapoair

Smartfares and Cheapoair Overview

Total reviews
30
1850
Company responses
0
0
Issues resolved
0
9

Smartfares and Cheapoair Consumer Ratings

Rank
158 out of 564 in Travel Agencies category
124 out of 564 in Travel Agencies category
Value for money
111 in category
85 in category
Website
150 in category
99 in category
Additional Fees
107 in category
104 in category
Exchange, Refund and Cancellation Policy
251 in category
96 in category

Smartfares and Cheapoair Rating Details

Value for money
1.3 (15 reviews)
1.5 (400 reviews)
Reviewer's quote

...i called the airline and they stated the flight that I purchased a ticket for NEVER EXISTED!! Avoid this website at all costs! This is without a doubt a scam website that just wants to take your money, just go to the airline website directly and google your flight number before you fly..

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...I spent so much money besides my tickets. Had to fly back home with swiss airlines...

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Website
1.2 (15 reviews)
1.7 (464 reviews)
Reviewer's quote

...They confirmed on website. A day later my credit card was debited normally. Until sunday I didn't receive eticket...

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...pandemic it comes to 15 my flight was for April 17 I tried to contact with somebody in this company in that time it wasnt any fun that we can call or any website that we can contact I tried from that time with my credit card and personally to do it and he wasnt successful I feel so bad to train to this company give me back my money because my country has close the port...

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Additional Fees
1.3 (15 reviews)
1.3 (424 reviews)
Reviewer's quote

I informed SmartFares that I wanted them to honor the original price (basically waive the fees they tacked onto the airline price) or to cancel the entire transaction, which they denied to do. There is also a minor one letter middle name discrepancy between the ticket and the passport. Singapore...

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00 to process the name change and warning me that there may be additional fees from the Airline. A day later or so, I receive another email, from another India employee, asking for another $25. 00 for my other plane ticket (remember, I had bought 3 tickets), also warning me that there may be an...

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Exchange, Refund and Cancellation Policy
1 (15 reviews)
1.1 (478 reviews)
Reviewer's quote

...Then I phoned smart fares again and they said they would only refund me €400. Complete scam. Stay away..

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My flight was cancelled due to COVID19 and as soon as I found out in March 2020, I called Cheapo and KLM to inquire about the next steps and to obtain a refund. I have called Cheapo since March 2020 to obtain a refund as my flight was cancelled. After four months, I received a refund from Cheapo in...

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Smartfares and Cheapoair Pros and Cons

Pros
  • Low prices
  • Initial website that turned out to offer false fares
  • Cheaper price
  • No much to like
  • Very very frustrating
Cons
  • Sent fake confirmation email
  • Offer attractive but false fares
  • Fraud company that abuse people needs
  • Poor customer service
  • Unhelpful phone center
  • Outsourced call center

Smartfares and Cheapoair Most Positive Reviews

Top rated reviews
4

I ordered at smarfares a ticket GVA-BOG with Delta on a wednesday at night. They confirmed on website. A day later my cr...

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5

I have got the best price from this company. I checked out a minimum of 20 companies and I could not find a flight...

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No votes
5

DO NOT USE CHEAPO AIR!
SHAME ON THE CEO IN NYC. CORPORATE GREED! RESERVATION IS IN INDIA AND THE PHILIPPINES! LETS BLAM...

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Smartfares and Cheapoair Most Critical Reviews

Lowest rated reviews
1

SmartFares is worse than you can imagine. On May 1, 2013 I visited their web site. Here is a copy and paste from the sit...

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1

I bought a two-way ticket for july 1, 2014 on cheapoair. I used the first ticket to travel to the USA. My return date...

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1

Bought a ticket through their website. Credit card showed pending charge. Received email message 4 days later saying...

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1

AUG 13 I BOOKED A FLIGHT TICKET. because I order a air china flight $1095.30, but this print details show me a air...

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Smartfares and Cheapoair Latest Reviews

Recent published reviews
1

Every time I call the number picks up and hangs up on me. I need my flight confirmation numbers for a canceled flight...

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No votes

Been waiting for the call back from supervisors.. having issue with booking 66367201...requested call back otherwise i...

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1

SCAM! the worst company ever. Payed extra 250$ for a flexible ticket and then i tried to rebook and they asked me for...

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No votes

my return ticket was canceled due to corvid 19 but flights have resumed. How do i get my new return date from nairobi...

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Smartfares and Cheapoair Products and Services

Most reviewed product and services
  • Smartfares Flight Booking (18 reviews)
  • Smartfares Customer Care (3 reviews)
  • Cheapoair Flight Booking (771 reviews)
  • Cheapoair Customer Care (146 reviews)
  • Cheapoair Car Rental (14 reviews)