PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cheapoair and Smartfares as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cheapoair
Smartfares

Cheapoair and Smartfares Overview

Total reviews 1844 30
Company responses 0 0
Issues resolved 9 0

Cheapoair and Smartfares Consumer Ratings

Rank
125 out of 577 in Travel Agencies category
159 out of 577 in Travel Agencies category
Customer service
99 in category
278 in category
Exchange, Refund and Cancellation Policy
92 in category
256 in category
Website
99 in category
150 in category
Product or Service Quality
99 in category
115 in category

Cheapoair and Smartfares Rating Details

Customer service
1.2 (547 reviews)
1 (15 reviews)
Reviewer's quote

...I call the customer service line, get out on hold and hang up after an hour. We even booked our insurance through their site..

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...Customer service was terrible and wouldn't take responsibility for the incorrect information and said it was the airlines fault for the error..

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Exchange, Refund and Cancellation Policy
1.1 (480 reviews)
1 (15 reviews)
Reviewer's quote

I booked a ticket and also paid for so-called insurance, but not only don't they refund, but they also don't book a ticket at the same price!!! I have to pay at least twice the price to be able to book another ticket. In addition, on the website, you can change the currency, but on the backend, you...

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...Then I phoned smart fares again and they said they would only refund me €400. Complete scam. Stay away..

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Website
1.7 (464 reviews)
1.2 (15 reviews)
Reviewer's quote

...pandemic it comes to 15 my flight was for April 17 I tried to contact with somebody in this company in that time it wasnt any fun that we can call or any website that we can contact I tried from that time with my credit card and personally to do it and he wasnt successful I feel so bad to train to this company give me back my money because my country has close the port...

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...They confirmed on website. A day later my credit card was debited normally. Until sunday I didn't receive eticket...

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Product or Service Quality
1.2 (444 reviews)
1.1 (14 reviews)
Reviewer's quote

...I will make sure not one at Corvel use this service. I bought insurance and still did not get a refund..

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... pm this round trip will cost me around 1,200 $ I arrived Kuwait airport 3 hours before the trip time but I the ticket is not issued ,so I called the customer service of smart Fares a, the number was American that this call will cost me a lot of money but I have to because it’s urgent trip that call extended for more than 45mins where they were keep telling me to wait and not to hang off the line in spite of informing them that it will cost me a lot of money band my credit might end it up but they told me we can’t call you back The customer service told me to wait because they will try to talk to the person in charge to issue the ticket that was ironic cuz I thought it’s ...

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Cheapoair and Smartfares Pros and Cons

Pros
  • Cheaper price
  • No much to like
  • Very very frustrating
  • Low prices
  • Initial website that turned out to offer false fares
Cons
  • Poor customer service
  • Unhelpful phone center
  • Outsourced call center
  • Sent fake confirmation email
  • Offer attractive but false fares
  • Fraud company that abuse people needs

Cheapoair and Smartfares Most Positive Reviews

Top rated reviews
5

I have got the best price from this company. I checked out a minimum of 20 companies and I could not find a flight...

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4

I ordered at smarfares a ticket GVA-BOG with Delta on a wednesday at night. They confirmed on website. A day later my cr...

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5

DO NOT USE CHEAPO AIR!
SHAME ON THE CEO IN NYC. CORPORATE GREED! RESERVATION IS IN INDIA AND THE PHILIPPINES! LETS BLAM...

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No votes

Cheapoair and Smartfares Most Critical Reviews

Lowest rated reviews
1

I bought a two-way ticket for july 1, 2014 on cheapoair. I used the first ticket to travel to the USA. My return date...

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1

SmartFares is worse than you can imagine. On May 1, 2013 I visited their web site. Here is a copy and paste from the sit...

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1

AUG 13 I BOOKED A FLIGHT TICKET. because I order a air china flight $1095.30, but this print details show me a air...

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1

Bought a ticket through their website. Credit card showed pending charge. Received email message 4 days later saying...

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Cheapoair and Smartfares Latest Reviews

Recent published reviews
No votes

I booked a flight scheduled on Oct 20, 2020. But suddenly i see my flight cancelled by Airline on 05/20/2020. Since then...

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1

Every time I call the number picks up and hangs up on me. I need my flight confirmation numbers for a canceled flight...

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No votes

I booked a flight yesterday for a friend and myself. He did not use his portion and I want a refund. To charge for servi...

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1

SCAM! the worst company ever. Payed extra 250$ for a flexible ticket and then i tried to rebook and they asked me for...

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Cheapoair and Smartfares Products and Services

Most reviewed product and services
  • Cheapoair Flight Booking (775 reviews)
  • Cheapoair Customer Care (148 reviews)
  • Cheapoair Car Rental (14 reviews)
  • Smartfares Flight Booking (18 reviews)
  • Smartfares Customer Care (3 reviews)