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Priceline

Travel Agencies
  • 6 ISSUES RESOLVED
  • 1202 TOTAL REVIEWS
  • $260K CLAIMED LOSSES
  • $439 AVERAGE LOSS
1.4
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Discounts and Special Offers
  • Complete dishonest business model 5
  • Chat feature 4
  • Price 3
  • Website access 2
  • Website 2

Customers don't like

  • Horrible customer service64
  • Did not receive refund18
  • Given the runaround9
  • Poor phone service7
  • Failure to disclose and resolve7
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Cheapoair

Travel Agencies
  • 6 ISSUES RESOLVED
  • 1331 TOTAL REVIEWS
  • $510K CLAIMED LOSSES
  • $952 AVERAGE LOSS
1.4
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Discounts and Special Offers
  • Cheaper price 10
  • Idea of cheap travel 8
  • Reasonable price they lure you into their snatchcave 4
  • Price 4
  • How easy the website was to use 4

Customers don't like

  • Poor customer service70
  • Outsourced call center12
  • Unhelpful phone center11
  • Inconsistent charges8
  • Hidden fees7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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