PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cheapoair and Priceline as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cheapoair
Priceline

Cheapoair and Priceline Overview

Total reviews
1456
1362
Company responses
0
0
Issues resolved
7
6

Cheapoair was first mentioned on PissedConsumer on Aug 23, 2007 and since then this brand received 1456 reviews. It is 94 reviews more than Priceline received since Jul 15, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Cheapoair customer support team and Priceline customer service.

Cheapoair and Priceline Consumer Ratings

Rank
102 out of 667 in Travel Agencies category
122 out of 667 in Travel Agencies category
Customer service
98 in category
94 in category
Staff
102 in category
95 in category
Exchange, Refund and Cancellation Policy
76 in category
77 in category

According to consumer ratings and reviews, Cheapoair ranks 20 points higher in the Travel Agencies category than Priceline. People gave Cheapoair 1.2 stars for Customer service criterion in Travel Agencies category and it is 159 points higher than the worst rated brand in this category. At the same time, Priceline was rated 1.2 stars for Customer service criterion in this category and it is 163 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Priceline has a higher rating than Cheapoair. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Cheapoair 1.1 stars and it is 70% greater than other in category. Priceline however was rated 1.1 stars and it is 70% greater than other in category.

Cheapoair and Priceline Rating Details

Customer service
1.2 (415 reviews)
1.2 (379 reviews)
Reviewer's quote

First the sales representative I spoke to he forwarded my call to customer service, who made me wait for a busy supervisor and then later transferred to a manager who apparently was also busy. On the third day after all the calls I've been making, I called to cancel my booking, bare in mind for all...

Diekettseng L

...International Customer Service cannot transfer back to USA. 4. SCAM company, lesson learned..

Tykia
Staff
1.2 (369 reviews)
1.3 (308 reviews)
Reviewer's quote

We drove frantically to buffalo airport only to be told by frontier staff that the flight has been cancelled until Wednesday evening. What shock, disappointment, confusion and most of all helplessness. I begged the frontier clerk for another flight earlier and he said they are all full because...

PissedConsumer1588249

I wanted to book a hotel on Staff travel, found out later it is priceline. It put the number of people in the room at 20, not 2. I tried again...

Terasa A
Exchange, Refund and Cancellation Policy
1.1 (359 reviews)
1.1 (337 reviews)
Reviewer's quote

I BOOKED A FLIGHT, THEN DETERMINED THAT THE PRICE WAS HIGHER THAN THE AIRLINE'S PRICE AND ASKED FOR A DISCOUNT BASED ON CHEAPOAIR POLICY. THEY WOULD NOT REFUND IT, CONTENDING THAT THEY ONLY AGREE TO MATCH OTHER DISCOUNT SELLERS. MY ADVICE: NEVER USE CHEAPOAIR UNTIL YOU FIRST CHECK WITH THE AIRLINE...

JAMES G

...Tried to call in to cancel, and they told me the cancellation fee is basically the price of the hotel room. I will never be using Priceline again..

Kenny H

Cheapoair and Priceline Pros and Cons

Pros
  • Cheaper price
  • Idea of cheap travel
  • Price
  • Complete dishonest business model
  • Price
  • Website
Cons
  • Poor customer service
  • Unhelpful phone center
  • Outsourced call center
  • Horrible customer service
  • Did not receive refund
  • Given the runaround

Cheapoair and Priceline Most Positive Reviews

Top rated reviews
5

I have got the best price from this company. I checked out a minimum of 20 companies and I could not find a flight...

5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

Cheapoair and Priceline Most Critical Reviews

Lowest rated reviews
1

I bought a two-way ticket for july 1, 2014 on cheapoair. I used the first ticket to travel to the USA. My return date...

1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

Cheapoair and Priceline Latest Reviews

Recent published reviews
3.7

I BOOKED A FLIGHT, THEN DETERMINED THAT THE PRICE WAS HIGHER THAN THE AIRLINE'S PRICE AND ASKED FOR A DISCOUNT BASED ON...

Read all 1456 reviews

Never got refund Priceline promised, I have all the emails, we never stayed there we accidentally made the reservation...

Read all 1362 reviews

Cheapoair and Priceline Products and Services

Most reviewed product and services
  • Cheapoair Flight Booking (680 reviews)
  • Cheapoair Customer Care (108 reviews)
  • Cheapoair Car Rental (14 reviews)
  • Priceline Room Booking (154 reviews)
  • Priceline Flight Booking (136 reviews)
  • Priceline Car Rental Booking (66 reviews)