Cheapoair vs Orbitz

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Cheapoair

Travel Agencies
  • 1 ISSUES RESOLVED
  • 1010 TOTAL REVIEWS
  • $410K CLAIMED LOSSES
  • $1K AVERAGE LOSS
1.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Cheaper price 9
  • Idea of cheap travel 7
  • Price 4
  • Very poor 4
  • How easy the website was to use 3

Customers don't like

  • Poor customer service46
  • Unhelpful phone center27
  • Outsourced call center18
  • Inconsistent charges15
  • Misleading advertising7

Products by Cheapoair

No items

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Orbitz

Travel Agencies
  • 3 ISSUES RESOLVED
  • 355 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.4
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Easy to book 3
  • Amount of travel options offers 1
  • Complaint solved after i had sent out almost 400 emails 1
  • Easiness 1
  • Price 1

Customers don't like

  • Customer service13
  • Ability to change7
  • Customer dis-service6
  • Poor data handling5
  • To be lied to4

Products by Orbitz

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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