Cheapoair vs Malaysia Airlines

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Cheapoair

Travel Agencies
  • 1 ISSUES RESOLVED
  • 1012 TOTAL REVIEWS
  • $410K CLAIMED LOSSES
  • $1K AVERAGE LOSS
1.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Cheaper price 9
  • Idea of cheap travel 7
  • Price 4
  • Very poor 4
  • How easy the website was to use 3

Customers don't like

  • Poor customer service46
  • Unhelpful phone center27
  • Outsourced call center18
  • Inconsistent charges15
  • Misleading advertising7

Products by Cheapoair

No items

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  • 0 ISSUES RESOLVED
  • 67 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $63.4K AVERAGE LOSS
1.6
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Staff on board 2
  • Aircraft 2
  • On time 2
  • Phone operator handle customer with patience 1
  • Staff at the airport 1

Customers don't like

  • Poor customer service7
  • Customer service6
  • Cheating4
  • Baggage arrivals at klia3
  • Refund super slow within 6 months still failed to refund2

Products by Malaysia Airlines

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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