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Cheapoair

Travel Agencies
  • 2 ISSUES RESOLVED
  • 1138 TOTAL REVIEWS
  • $440K CLAIMED LOSSES
  • $960 AVERAGE LOSS
1.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Cheaper price 10
  • Idea of cheap travel 8
  • How easy the website was to use 4
  • Price 4
  • Reasonable price they lure you into their snatchcave 3

Customers don't like

  • Poor customer service22
  • Outsourced call center12
  • Unhelpful phone center11
  • Inconsistent charges8
  • Poor phone customer service5
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Lan Airlines

Transport
  • 0 ISSUES RESOLVED
  • 36 TOTAL REVIEWS
  • $13.5K CLAIMED LOSSES
  • $965 AVERAGE LOSS
1.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Comfortable 1
  • Entertainment 1
  • Safety 1

Customers don't like

  • Poor customer service3
  • Lack of accountability3
  • Refund never processed2
  • Treatment of passengers2
  • Overbooking flight in christmas season1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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