PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cheapoair and Kayak as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cheapoair
Kayak

Cheapoair and Kayak Overview

Total reviews
1459
8
Company responses
0
0
Issues resolved
7
0

Cheapoair was first mentioned on PissedConsumer on Aug 23, 2007 and since then this brand received 1459 reviews. It is 1451 reviews more than Kayak received since Feb 6, 2016.

Cheapoair and Kayak Consumer Ratings

Rank
102 out of 667 in Travel Agencies category
48 out of 667 in Travel Agencies category
Customer service
97 in category
230 in category
Staff
103 in category
78 in category
Exchange, Refund and Cancellation Policy
77 in category
59 in category

According to consumer ratings and reviews, Kayak ranks 54 points higher in the Travel Agencies category than Cheapoair. People gave Cheapoair 1.2 stars for Customer service criterion in Travel Agencies category and it is 162 points higher than the worst rated brand in this category. At the same time, Kayak was rated 1 stars for Customer service criterion in this category and it is 29 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Kayak has a higher rating than Cheapoair. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Cheapoair 1.1 stars and it is 70% greater than other in category. Kayak however was rated 1.3 stars and it is 77% greater than other in category.

Cheapoair and Kayak Rating Details

Customer service
1.2 (415 reviews)
1 (2 reviews)
Reviewer's quote

First the sales representative I spoke to he forwarded my call to customer service, who made me wait for a busy supervisor and then later transferred to a manager who apparently was also busy. On the third day after all the calls I've been making, I called to cancel my booking, bare in mind for all...

Diekettseng L

My dispute is regarding Kayak's practice of illegally advertising the lower price on one screen and then changing to higher price on next page in their website. They list one price and then, before booking is complete, they say you were charged another price. I contacted my credit card company and...

PissedConsumer1760021
Staff
1.2 (369 reviews)
1.5 (2 reviews)
Reviewer's quote

We drove frantically to buffalo airport only to be told by frontier staff that the flight has been cancelled until Wednesday evening. What shock, disappointment, confusion and most of all helplessness. I begged the frontier clerk for another flight earlier and he said they are all full because...

PissedConsumer1588249

No customer service in weekend

Jahari
Exchange, Refund and Cancellation Policy
1.1 (359 reviews)
1.3 (3 reviews)
Reviewer's quote

I BOOKED A FLIGHT, THEN DETERMINED THAT THE PRICE WAS HIGHER THAN THE AIRLINE'S PRICE AND ASKED FOR A DISCOUNT BASED ON CHEAPOAIR POLICY. THEY WOULD NOT REFUND IT, CONTENDING THAT THEY ONLY AGREE TO MATCH OTHER DISCOUNT SELLERS. MY ADVICE: NEVER USE CHEAPOAIR UNTIL YOU FIRST CHECK WITH THE AIRLINE...

JAMES G

Send my iterinary right away.i already pissed off about this okay!.i dont know which terminal in singapore where im going...so pls send the full iterinary to my email now.cristinadescalzo61@gmail.com

Thoren

Cheapoair and Kayak Pros and Cons

Pros
  • Cheaper price
  • Idea of cheap travel
  • Price
  • Lots of options
Cons
  • Poor customer service
  • Unhelpful phone center
  • Outsourced call center
  • Options may invalid

Cheapoair and Kayak Most Positive Reviews

Top rated reviews
5

I have got the best price from this company. I checked out a minimum of 20 companies and I could not find a flight...

5

Am I the only one who booked through Kayak and then got an additional 15% charge from Airfare.com later to my credit...

Cheapoair and Kayak Most Critical Reviews

Lowest rated reviews
1

I bought a two-way ticket for july 1, 2014 on cheapoair. I used the first ticket to travel to the USA. My return date...

1

Send my iterinary right away.i already pissed off about this okay!.i dont know which terminal in singapore where im goin...

Cheapoair and Kayak Latest Reviews

Recent published reviews
1

I originaly booked tickets to Jamaica for nov30 2019 but I had to cancel so they charged me $100 to cancel and gave me...

Read all 1459 reviews
1

My dispute is regarding Kayak's practice of illegally advertising the lower price on one screen and then changing to hig...

Read all 8 reviews

Cheapoair and Kayak Products and Services

Most reviewed product and services
  • Cheapoair Flight Booking (681 reviews)
  • Cheapoair Customer Care (108 reviews)
  • Cheapoair Car Rental (14 reviews)
  • Kayak Customer Care (3 reviews)