PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cheapoair and Kayak as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cheapoair
Kayak

Cheapoair and Kayak Overview

Total reviews 1845 27
Company responses 0 0
Issues resolved 9 0

Cheapoair and Kayak Consumer Ratings

Rank
125 out of 577 in Travel Agencies category
41 out of 577 in Travel Agencies category
Customer service
98 in category
264 in category
Exchange, Refund and Cancellation Policy
91 in category
241 in category
Website
98 in category
42 in category
Price Affordability
99 in category
37 in category

Cheapoair and Kayak Rating Details

Customer service
1.2 (548 reviews)
1 (5 reviews)
Reviewer's quote

...I call the customer service line, get out on hold and hang up after an hour. We even booked our insurance through their site..

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Is not posible to speck with somebody

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Exchange, Refund and Cancellation Policy
1.1 (481 reviews)
1 (2 reviews)
Reviewer's quote

I booked a ticket and also paid for so-called insurance, but not only don't they refund, but they also don't book a ticket at the same price!!! I have to pay at least twice the price to be able to book another ticket. In addition, on the website, you can change the currency, but on the backend, you...

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My dispute is regarding Kayak's practice of illegally advertising the lower price on one screen and then changing to higher price on next page in their website. They list one price and then, before booking is complete, they say you were charged another price. I contacted my credit card company and...

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Website
1.7 (465 reviews)
3 (4 reviews)
Reviewer's quote

...pandemic it comes to 15 my flight was for April 17 I tried to contact with somebody in this company in that time it wasnt any fun that we can call or any website that we can contact I tried from that time with my credit card and personally to do it and he wasnt successful I feel so bad to train to this company give me back my money because my country has close the port...

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I Was Calling For Three Days To Try An Change My Flight ... Phone Was Busy ... Nobody Emailed Me Back ... Now My Money Is Wasted because I didn't get to cancel it

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Price Affordability
2 (444 reviews)
3 (4 reviews)
Reviewer's quote

...I understand that jet blue gave me credit for $436, the price for my flight tickets. But $200 is my luggage fee and I am not sure if I need the luggage in my next flight. If I need it I will order it when I will order my flight tickets...

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My Email : naicker5@hotmail.com.Flights detail:BAU-2972617 :BAU-2972721My contact:+61418160315

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Cheapoair and Kayak Pros and Cons

Pros
  • Cheaper price
  • No much to like
  • Very very frustrating
  • Easy to book reservations
  • One site search saves time
  • Foxrentacar
Cons
  • Poor customer service
  • Unhelpful phone center
  • Outsourced call center
  • Some travel sites guided to are unscrupulous
  • No a show
  • All cons going

Cheapoair and Kayak Most Positive Reviews

Top rated reviews
5

I have got the best price from this company. I checked out a minimum of 20 companies and I could not find a flight...

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5

Am I the only one who booked through Kayak and then got an additional 15% charge from Airfare.com later to my credit...

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5

DO NOT USE CHEAPO AIR!
SHAME ON THE CEO IN NYC. CORPORATE GREED! RESERVATION IS IN INDIA AND THE PHILIPPINES! LETS BLAM...

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5

My Email : naicker5@hotmail.com.
Flights detail:BAU-2972617 :BAU-2972721
My contact:+61418160315

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Cheapoair and Kayak Most Critical Reviews

Lowest rated reviews
1

I bought a two-way ticket for july 1, 2014 on cheapoair. I used the first ticket to travel to the USA. My return date...

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1

Send my iterinary right away.i already pissed off about this okay!.i dont know which terminal in singapore where im goin...

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1

AUG 13 I BOOKED A FLIGHT TICKET. because I order a air china flight $1095.30, but this print details show me a air...

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1

My dispute is regarding Kayak's practice of illegally advertising the lower price on one screen and then changing to hig...

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Cheapoair and Kayak Latest Reviews

Recent published reviews
2

INTERJET AIRLINE IS CLOSED I BOOKED A ROUND TRIP SEPTEMBER 23 AND COMING BACK SEPTEMBER 30 TEL # 760 5752912 RENE

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1

Is not posible to speck with somebody

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No votes

I booked a flight scheduled on Oct 20, 2020. But suddenly i see my flight cancelled by Airline on 05/20/2020. Since then...

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No votes

Nobody has yet to contact me regarding trying to make a reservation and booking my flight Im having issues with getting...

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Cheapoair and Kayak Products and Services

Most reviewed product and services
  • Cheapoair Flight Booking (775 reviews)
  • Cheapoair Customer Care (148 reviews)
  • Cheapoair Car Rental (14 reviews)
  • Kayak Customer Care (4 reviews)
  • Kayak Flight Booking (4 reviews)
  • Kayak Car Rental Booking (3 reviews)