PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gate1travel and Cheapoair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gate1travel
Cheapoair

Gate1travel and Cheapoair Overview

Total reviews
390
1817
Company responses
0
0
Issues resolved
2
9

Gate1travel and Cheapoair Consumer Ratings

Rank
29 out of 552 in Travel Agencies category
118 out of 552 in Travel Agencies category
Customer service
32 in category
95 in category
Website
26 in category
96 in category
Product or Service Quality
20 in category
99 in category
Number of Destinations
26 in category
72 in category

Gate1travel and Cheapoair Rating Details

Customer service
2.5 (166 reviews)
1.2 (534 reviews)
Reviewer's quote

Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm...

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...So disappointed, just awful customer service, this is my last time booking with them..

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Website
3.3 (148 reviews)
1.7 (451 reviews)
Reviewer's quote

Even though the price we had been originally charged was the price on their website they refused to relent. We were forced to either forfeit our deposit which was a lot more than $400 and book with another tour group or agree to the unwarranted $400 increase. Even though I am an attorney and could...

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...Dont ever go to their website for your travel needs its worst company and worst people working there..

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Product or Service Quality
2.9 (137 reviews)
1.2 (432 reviews)
Reviewer's quote

My complaint with Gate One Travel is 1) Why did a service representative put me on hold then lie to me when they have no way to check on visa times. I could have easily scheduled the trip at any time later as necessary if not lied to. 2) Why knowing my only concern, was I offered a worthless more...

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Bad service I will never use it again..

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Number of Destinations
3.5 (135 reviews)
2.1 (375 reviews)
Reviewer's quote

...In fact we got lost several times on the Autostrada from Milano to our destinations. Sections of the Autostrada near Bologna to Firenze were still under repair or construction. Two or three times we stopped at gas stations/truck stops for information...

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...Thanks Vishal Aggarwal Contact details 2049639424 Booking contact number 2042260433 Booking number 66832700..

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Gate1travel and Cheapoair Pros and Cons

Pros
  • Tour guide
  • Website
  • Quality
  • Cheaper price
  • No much to like
  • Very very frustrating
Cons
  • Poor customer service
  • Will be the last
  • Repeated refusal to make things right
  • Poor customer service
  • Unhelpful phone center
  • Outsourced call center

Gate1travel and Cheapoair Most Positive Reviews

Top rated reviews
5

Don't know where all these bad reviews are coming from! People, you need to remember that flight schedule changes are n...

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5

I have got the best price from this company. I checked out a minimum of 20 companies and I could not find a flight...

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5

Just back. Fabulous trip and Our tour guide Ron was exceptional. He loves Thailand and really enjoyed showing it off....

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5

DO NOT USE CHEAPO AIR!
SHAME ON THE CEO IN NYC. CORPORATE GREED! RESERVATION IS IN INDIA AND THE PHILIPPINES! LETS BLAM...

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Gate1travel and Cheapoair Most Critical Reviews

Lowest rated reviews
1

We booked a trip to Germany and now have to cancel. The trip starts in September 2015 and the company refuses to refund...

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1

I bought a two-way ticket for july 1, 2014 on cheapoair. I used the first ticket to travel to the USA. My return date...

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1

Over the last 10 years I have taken 7 tours with Gate 1 and spending thousands of $$$ with the company. Last week (4/15...

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1

AUG 13 I BOOKED A FLIGHT TICKET. because I order a air china flight $1095.30, but this print details show me a air...

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Gate1travel and Cheapoair Latest Reviews

Recent published reviews
No votes

We have taken over 10 trips with gate1, this is our 50 Th anniversary and booked 3 trip that we've save for many years f...

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No votes

On my daughters ticket is wrong gender (male instead of female). My booking number 68468084. My phon 4088437742.
Zoran To...

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1

I'm being told that I can only get a credit and only for certain parts of my trip SO why are some people getting refunds...

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1.6

Due to covid, I couldn't get to Vietnam for vacation and hence all flights were cancelled. Im sure cheapoair got refund...

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Gate1travel and Cheapoair Products and Services

Most reviewed product and services
  • Gate1travel Tour (122 reviews)
  • Gate1travel Customer Care (37 reviews)
  • Gate1travel Tour Guide (35 reviews)
  • Cheapoair Flight Booking (761 reviews)
  • Cheapoair Customer Care (143 reviews)
  • Cheapoair Car Rental (14 reviews)