Gate1travel vs Cheapoair: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gate1travel and Cheapoair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Gate1travel

2.9

Cheapoair

1.5

Gate1travel

Cheapoair

Gate1travel and Cheapoair Overview

Total reviews

380

1452

Company responses

Issues resolved

Cheapoair was first mentioned on PissedConsumer on Aug 23, 2007 and since then this brand received 1452 reviews. It is 1072 reviews more than Gate1travel received since Jan 26, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Gate1travel customer support team than with Cheapoair customer service.

Gate1travel and Cheapoair Consumer Ratings

Rank

27 out of 696 in Travel Agencies category

102 out of 696 in Travel Agencies category

Customer service

28 in category

97 in category

Staff

27 in category

100 in category

Website

27 in category

92 in category

According to consumer ratings and reviews, Gate1travel ranks 75 points higher in the Travel Agencies category than Cheapoair. People gave Gate1travel 2.5 stars for Customer service criterion in Travel Agencies category and it is 227 points higher than the worst rated brand in this category. At the same time, Cheapoair was rated 1.2 stars for Customer service criterion in this category and it is 158 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Gate1travel has a higher rating than Cheapoair. Regarding Website criterion, consumers gave Gate1travel 3.3 stars and it is 89% greater than other in category. Cheapoair however was rated 1.8 stars and it is 64% greater than other in category.

Gate1travel and Cheapoair Rating Details

Customer service

2.5 (162 reviews)

1.2 (413 reviews)

Reviewer's quote

I booked a trip in Dec 2018, I needed to change the travel dates, I called two months before my trip in Sept 2019 to reschedule due to my son graduating from Navy Bootcamp.They told me no military was not a good enough reason, that I’d have to cancel and they’d keep almost $2000 and I could book a...

Lourdes v

...I found out like another pissed off customer that it means 24 hours after the reservation. I called to take off the two females that weren't going and putting the new names of the ones that would be taking their place. They said it was an American Airlines policy...

PissedConsumer1654167

Staff

2.9 (157 reviews)

1.2 (367 reviews)

Reviewer's quote

...Train your staff to convey the most pertinent information to the consumer upfront. Contacted Emirates and was told, that I must Contact Gate 1 Travel. Never Again Gate 1 Travel..

Yolanda H

We drove frantically to buffalo airport only to be told by frontier staff that the flight has been cancelled until Wednesday evening. What shock, disappointment, confusion and most of all helplessness. I begged the frontier clerk for another flight earlier and he said they are all full because...

PissedConsumer1588249

Website

3.3 (143 reviews)

1.8 (349 reviews)

Reviewer's quote

Carry on your person a printed document of your medical history and if possible use a computer translation website to translate your medical history into the language(s) of the country or countries you will be visiting. You can store all of this on a USB thumb drive but I would also carry a hard...

Dr. C

I made the mistake of calling the number listed on the website to get a better deal. Boy was I screwed, but I am taking them to court. Travelling with 2 toddlers and a senior on a family vacation I called specifically to economy tickets...

James L

Gate1travel and Cheapoair Pros and Cons

Pros

Tour guide
Website
Quality

Cheaper price
Idea of cheap travel
Price

Cons

Poor customer service
Will be the last
Repeated refusal to make things right

Poor customer service
Unhelpful phone center
Outsourced call center

Gate1travel and Cheapoair Most Positive Reviews

Top rated reviews

Don't know where all these bad reviews are coming from! People, you need to remember that flight schedule changes are n...

I have got the best price from this company. I checked out a minimum of 20 companies and I could not find a flight...

Gate1travel and Cheapoair Most Critical Reviews

Lowest rated reviews

We booked a trip to Germany and now have to cancel. The trip starts in September 2015 and the company refuses to refund...

I bought a two-way ticket for july 1, 2014 on cheapoair. I used the first ticket to travel to the USA. My return date...

Gate1travel and Cheapoair Latest Reviews

Recent published reviews

i book ticket from dubai to cairo before three days and the ticket not isuue why? ref no 5400067

Read all 380 reviews

I booked a flight from DFW to Milwaukee
A lot of cancellations... tried to reach these people for 3 hours
They kept referr...

Read all 1452 reviews

Gate1travel and Cheapoair Products and Services

Most reviewed product and services

Gate1travel Tour (121 reviews)
Gate1travel Customer Care (37 reviews)
Gate1travel Tour Guide (35 reviews)

Cheapoair Flight Booking (679 reviews)
Cheapoair Customer Care (108 reviews)
Cheapoair Car Rental (14 reviews)

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