PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and Cheapoair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Expedia
Cheapoair

Expedia and Cheapoair Overview

Total reviews 2315 1856
Company responses 0 0
Issues resolved 12 9

Expedia and Cheapoair Consumer Ratings

Rank
107 out of 580 in Travel Agencies category
125 out of 580 in Travel Agencies category
Customer service
95 in category
91 in category
Exchange, Refund and Cancellation Policy
79 in category
84 in category
Website
82 in category
93 in category
Product or Service Quality
78 in category
89 in category

Expedia and Cheapoair Rating Details

Customer service
1.2 (665 reviews)
1.2 (556 reviews)
Reviewer's quote

I booked a flight from France to Dubai I got a confirmation saying that the flight is booked after the money was debited from the acccount after that no e ticket no booking number i used the customer service contact for the last 2 days no answer..

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...I call the customer service line, get out on hold and hang up after an hour. We even booked our insurance through their site..

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Exchange, Refund and Cancellation Policy
1.2 (611 reviews)
1.1 (489 reviews)
Reviewer's quote

...Once I asked for a refund, they disconnected the conversation..

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So I called American Airlines and decided that I needed to get a refund. They told me that I am able to get a full refund because it was cancelled by the airline and since it is due to the pandemic, I have a right to get a refund. The only issue is that since I bought my ticket through cheapoair, I...

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Website
2 (598 reviews)
1.7 (472 reviews)
Reviewer's quote

...Working under critical time and financial constraints, I was hampered by a website with bugs. Pricing varied from minute to minute. After hours, making the final group's reservation, my computer got hacked when I pressed the book button...

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In addition, on the website, you can change the currency, but on the backend, you are paying the US dollar, so you will be charged if your credit card is not in the US dollar. In addition, on the website, it was written that they don't deduct money if you cancel your ticket for some specific...

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Product or Service Quality
1.4 (541 reviews)
1.2 (452 reviews)
Reviewer's quote

When a tried to deal with their online customer service, oh my God!!!!! All of them are the most incompetent people that I have ever deal with, they make you wait countless hours every time you want to talk to them, and they don't have proper answers or understanding. They ended up charging me $429...

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I was put on hold for more than one out and my phone company billed me so much !!!! Very little help over all poor service..

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Expedia and Cheapoair Pros and Cons

Pros
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
  • Cheaper price
  • No much to like
  • Very very frustrating
Cons
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia
  • Poor customer service
  • Unhelpful phone center
  • Outsourced call center

Expedia and Cheapoair Most Positive Reviews

Top rated reviews
5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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5

I have got the best price from this company. I checked out a minimum of 20 companies and I could not find a flight...

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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5

DO NOT USE CHEAPO AIR!
SHAME ON THE CEO IN NYC. CORPORATE GREED! RESERVATION IS IN INDIA AND THE PHILIPPINES! LETS BLAM...

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Expedia and Cheapoair Most Critical Reviews

Lowest rated reviews
1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

I bought a two-way ticket for july 1, 2014 on cheapoair. I used the first ticket to travel to the USA. My return date...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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1

AUG 13 I BOOKED A FLIGHT TICKET. because I order a air china flight $1095.30, but this print details show me a air...

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Expedia and Cheapoair Latest Reviews

Recent published reviews
No votes

The front desk man Checked my boyfriend in a room that was dirty at red roof inn in Bridgeton Mo and he told me I could...

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1

My name is Evelon D. Mayfield I have been waiting on the phone for about 45 min. with Issues with this company they are...

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1

I have 2 tickets in credit and nobody help me

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1

I bought a plane ticket from them last year for a trip to China.
My plane was scheduled to arrive in Beijing China on Apr...

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Expedia and Cheapoair Products and Services

Most reviewed product and services
  • Expedia Flight Booking (401 reviews)
  • Expedia Room Booking (142 reviews)
  • Expedia Travel Insurance (66 reviews)
  • Cheapoair Flight Booking (780 reviews)
  • Cheapoair Car Rental (14 reviews)
  • Cheapoair Manager (11 reviews)