PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cheapoair and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cheapoair
Expedia

Cheapoair and Expedia Overview

Total reviews
1452
1975
Company responses
0
0
Issues resolved
6
11

Expedia was first mentioned on PissedConsumer on Aug 7, 2007 and since then this brand received 1975 reviews. It is 523 reviews more than Cheapoair received since Aug 23, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Expedia customer support team than with Cheapoair customer service.

Cheapoair and Expedia Consumer Ratings

Rank
102 out of 696 in Travel Agencies category
100 out of 696 in Travel Agencies category
Customer service
97 in category
104 in category
Staff
100 in category
101 in category
Exchange, Refund and Cancellation Policy
78 in category
76 in category

According to consumer ratings and reviews, Expedia ranks 2 points higher in the Travel Agencies category than Cheapoair. People gave Cheapoair 1.2 stars for Customer service criterion in Travel Agencies category and it is 160 points higher than the worst rated brand in this category. At the same time, Expedia was rated 1.1 stars for Customer service criterion in this category and it is 153 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Expedia has a higher rating than Expedia. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Cheapoair 1.1 stars and it is 70% greater than other in category. Expedia however was rated 1.1 stars and it is 70% greater than other in category.

Cheapoair and Expedia Rating Details

Customer service
1.2 (413 reviews)
1.1 (512 reviews)
Reviewer's quote

...I found out like another pissed off customer that it means 24 hours after the reservation. I called to take off the two females that weren't going and putting the new names of the ones that would be taking their place. They said it was an American Airlines policy...

PissedConsumer1654167

...room with a balcony than we could have gotten the condo at shores of panama!! And Expedia doesn't care! I'll stay home before I book threw them again worst customer service...

Angela C
Staff
1.2 (367 reviews)
1.2 (445 reviews)
Reviewer's quote

We drove frantically to buffalo airport only to be told by frontier staff that the flight has been cancelled until Wednesday evening. What shock, disappointment, confusion and most of all helplessness. I begged the frontier clerk for another flight earlier and he said they are all full because...

PissedConsumer1588249

...10, 2019 Seattle Times, page E9, "The Mix" "Stranded in Santorini, and no support EXPEDIA What's a traveler to do?' Following the January 30 article about Expedia staff suing the bucket-shop of a company comes this headline article about that bucket-shop leaving a family stranded: "...

Kristofor
Exchange, Refund and Cancellation Policy
1.1 (357 reviews)
1.1 (461 reviews)
Reviewer's quote

The biggest lie I have heard about Credit Card- No airline ever confirms a reservation/booking without 100% validation of a Credit Card.After 4 days closer to my date of journey the ealier lower fare is not available from anywhere. Thus pretending to give me an on line fare on an on line...

shivagi t

...11 refund allocated from original $1100 fare. Expedia is still harassing me and not paying. I copy a email Refund Processed Passenger(s): DAS/ROHAN Expedia...

Ujjal D

Cheapoair and Expedia Pros and Cons

Pros
  • Cheaper price
  • Idea of cheap travel
  • Price
  • Price comparisons
  • Easy website
  • Lower price
Cons
  • Poor customer service
  • Unhelpful phone center
  • Outsourced call center
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Cheapoair and Expedia Most Positive Reviews

Top rated reviews
5

I have got the best price from this company. I checked out a minimum of 20 companies and I could not find a flight...

5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

Cheapoair and Expedia Most Critical Reviews

Lowest rated reviews
1

I bought a two-way ticket for july 1, 2014 on cheapoair. I used the first ticket to travel to the USA. My return date...

1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

Cheapoair and Expedia Latest Reviews

Recent published reviews
1

I booked a flight from DFW to Milwaukee
A lot of cancellations... tried to reach these people for 3 hours
They kept referr...

Read all 1452 reviews

The bank still didn't release the hold on the amount of the ticket

Read all 1975 reviews

Cheapoair and Expedia Products and Services

Most reviewed product and services
  • Cheapoair Flight Booking (679 reviews)
  • Cheapoair Customer Care (108 reviews)
  • Cheapoair Car Rental (14 reviews)
  • Expedia Flight Booking (381 reviews)
  • Expedia Customer Care (124 reviews)
  • Expedia Room Booking (103 reviews)