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Cheapoair

Travel Agencies
  • 1 ISSUES RESOLVED
  • 1059 TOTAL REVIEWS
  • $420K CLAIMED LOSSES
  • $988 AVERAGE LOSS
1.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Cheaper price 9
  • Idea of cheap travel 7
  • Very poor 6
  • Price 4
  • How easy the website was to use 3

Customers don't like

  • Poor customer service47
  • Unhelpful phone center28
  • Outsourced call center18
  • Inconsistent charges15
  • Scam8
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Expedia

Travel Agencies
  • 10 ISSUES RESOLVED
  • 1784 TOTAL REVIEWS
  • $860K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Bad bad bad 10
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Horrible phone customer service 6

Customers don't like

  • Extremely poor customer service106
  • Lack of response from expedia42
  • Substandard service29
  • False claims28
  • Incompetent staff21
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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