PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cheapoair and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cheapoair
Expedia

Cheapoair and Expedia Overview

Total reviews
1755
2190
Company responses
0
0
Issues resolved
9
12

Cheapoair and Expedia Consumer Ratings

Rank
118 out of 550 in Travel Agencies category
105 out of 550 in Travel Agencies category
Customer service
97 in category
103 in category
Exchange, Refund and Cancellation Policy
91 in category
87 in category
Website
99 in category
71 in category
Price Affordability
95 in category
76 in category

Cheapoair and Expedia Rating Details

Customer service
1.2 (512 reviews)
1.2 (606 reviews)
Reviewer's quote

...The lack of assistance and customer service from Cheapoair is totally unacceptable..

Read full review

This is terrible customer service even in light of the circumstances, to which you’ve had some time to adapt like the rest of us (we’re all in this together), and we are deeply disappointed. I tried calling several times at various Expedia numbers to discuss these issues, but was automatically...

Read full review
Exchange, Refund and Cancellation Policy
1.1 (449 reviews)
1.2 (548 reviews)
Reviewer's quote

...I demand a refund..

Read full review

...Instead of refunding as the insurance stipulates I got the run around. I did get a refund from Holiday Inn Express but not from Expedia for the flight. They "claim" they will provide me with a credit...

Read full review
Website
1.7 (431 reviews)
2 (552 reviews)
Reviewer's quote

...Dont ever go to their website for your travel needs its worst company and worst people working there..

Read full review

...I paid on the website. Then I got an email saying they needed a 250 deposit. I was then contacted by the property saying they are not accepting my reservation because I have a criminal record...

Read full review
Price Affordability
2 (416 reviews)
2 (394 reviews)
Reviewer's quote

...I understand that jet blue gave me credit for $436, the price for my flight tickets. But $200 is my luggage fee and I am not sure if I need the luggage in my next flight. If I need it I will order it when I will order my flight tickets...

Read full review

Drove a long way I came into Portland and when I got here there was no reservation because it was canceled and I had to pay full price and they didn't have any room so I had to go to another motel which cost me extra so that cost me eighty bucks there then today they cost me because they wouldn't...

Read full review

Cheapoair and Expedia Pros and Cons

Pros
  • Cheaper price
  • No much to like
  • Idea of cheap travel
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
Cons
  • Poor customer service
  • Unhelpful phone center
  • Outsourced call center
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Cheapoair and Expedia Most Positive Reviews

Top rated reviews
5

I have got the best price from this company. I checked out a minimum of 20 companies and I could not find a flight...

Read full review
5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

Read full review
5

DO NOT USE CHEAPO AIR!
SHAME ON THE CEO IN NYC. CORPORATE GREED! RESERVATION IS IN INDIA AND THE PHILIPPINES! LETS BLAM...

Read full review
5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

Read full review

Cheapoair and Expedia Most Critical Reviews

Lowest rated reviews
1

I bought a two-way ticket for july 1, 2014 on cheapoair. I used the first ticket to travel to the USA. My return date...

Read full review
1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

Read full review
1

AUG 13 I BOOKED A FLIGHT TICKET. because I order a air china flight $1095.30, but this print details show me a air...

Read full review
1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

Read full review

Cheapoair and Expedia Latest Reviews

Recent published reviews
No votes

My flight back to Australia from China booked for 6th July cannot now take place Cathay Pacific moved the flight from Ho...

Read full review
No votes

Again, on the phone on hold, again. No human to speak with. Over 20 minutes 5 plus times on hold. Trying to chat...

Read full review
1.8

I was unable to reach anyone, even at the corporate office.

Read full review
No votes

Im trying to get my refund

Read full review

Cheapoair and Expedia Products and Services

Most reviewed product and services
  • Cheapoair Flight Booking (752 reviews)
  • Cheapoair Customer Care (140 reviews)
  • Cheapoair Car Rental (14 reviews)
  • Expedia Flight Booking (394 reviews)
  • Expedia Customer Care (139 reviews)
  • Expedia Room Booking (129 reviews)