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Cheapoair

1.4
?

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  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1374 TOTAL REVIEWS
Rank
112 out of 639
in Travel Agencies category
Rating Details
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    293
  • SUCCESSFUL
    89%
  • AVG CALL DURATION
    09:04
  • ISSUES RESOLVED
    30%
Top Products and Services
1.5
651 reviews
1.5
99 reviews
1.5
11 reviews

Expedia

1.5
?

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  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1946 TOTAL REVIEWS
Rank
95 out of 639
in Travel Agencies category
Rating Details
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    4
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    09:55
  • ISSUES RESOLVED
    0%
Top Products and Services
1.7
373 reviews
1.7
119 reviews
1.6
96 reviews

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Anonymous
#1483454

Both about the same however I think Expedia may have better customer support. CheapOAir just seems like they have a license to steal your money and they wear you down with their purposeful built in inefficiencies.

The real issue with Expedia is that they own Orbitz and Travelocity and other search engines so they somewhat have a monopoly. I have had good results with One Travel, JustFly and Booking.com.

The other issues with these outfits is that they push the most undesirable flights with the longest connections and they also favor certain airlines. Sometimes your better off using your airline of choice web site.

Anonymous
#1330766

Expedia has the bucks to issue instant refunds. CheapO can't refund until the airline refunds them first - probably an underfunded company

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