PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Edreams and Cheapoair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Edreams
Cheapoair

Edreams and Cheapoair Overview

Total reviews
406
1750
Company responses
195
0
Issues resolved
5
9

Edreams and Cheapoair Consumer Ratings

Rank
73 out of 550 in Travel Agencies category
119 out of 550 in Travel Agencies category
Customer service
111 in category
98 in category
Website
116 in category
100 in category
Exchange, Refund and Cancellation Policy
93 in category
92 in category
Product or Service Quality
105 in category
99 in category

Edreams and Cheapoair Rating Details

Customer service
1.1 (197 reviews)
1.2 (510 reviews)
Reviewer's quote

...still waiting to receive them Secondly waking for a refund for an Air Asia flight cancelled some time ago and still nothing Thirdly I made contact with your customer service office in India, promised a return email and again still...

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...The lack of assistance and customer service from Cheapoair is totally unacceptable..

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Website
1.5 (189 reviews)
1.7 (428 reviews)
Reviewer's quote

I Have to know the date of my trip I Have a date before I didn't receive a confirmation if my flight I book the ticket on edreams website my name Is Michael moussa Email skyj227@gmail. com ] raya air maroco company my reference Lvdyc9..

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...Dont ever go to their website for your travel needs its worst company and worst people working there..

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Exchange, Refund and Cancellation Policy
1.1 (175 reviews)
1.1 (446 reviews)
Reviewer's quote

They have even disconnected their telephone number and my app never shows any stages Of my refund being changed. My request was made on 10th April and the flight was 19th May. Really disappointed..

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We have been trying since early March to get the promised full refund of our round trip airfare to Rome Italy. Flights were cancelled by United Airlines, AirCanada and SwissAir. Finally reached CheapoAir by phone and they agreed to a refund (waiting supervisors approval) Of $1471 minus $95 TripMate...

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Product or Service Quality
1.2 (159 reviews)
1.2 (412 reviews)
Reviewer's quote

...Dealing with your company has been very frustrating and not a pleasant experience from a customer service point of view. " The difficulty is in getting hold of any living employee. It's impossible...

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..." I have sat on hold for hours on end only to have the number I dialed "no longer in service. " after 45 minutes to an hour. From what I have seen on social media, I am not the only one this is happening to...

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Edreams and Cheapoair Pros and Cons

Pros
  • Unprofessional
  • Pathetic
  • Cheap fare
  • Cheaper price
  • No much to like
  • Idea of cheap travel
Cons
  • Customer service
  • No refund policy
  • Difficult cancellation process
  • Poor customer service
  • Unhelpful phone center
  • Outsourced call center

Edreams and Cheapoair Most Positive Reviews

Top rated reviews
5

My flight was cancelled due to the covid-19 pandemic from Birmingham to lusaka Zambia with two stops from Dubai and...

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5

I have got the best price from this company. I checked out a minimum of 20 companies and I could not find a flight...

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5

the 10 working days are over.

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5

DO NOT USE CHEAPO AIR!
SHAME ON THE CEO IN NYC. CORPORATE GREED! RESERVATION IS IN INDIA AND THE PHILIPPINES! LETS BLAM...

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Edreams and Cheapoair Most Critical Reviews

Lowest rated reviews
1

I booked a ticket for someone and my name came as the traveler,

I contacted edreams straight away and they told me I wi...

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1

I bought a two-way ticket for july 1, 2014 on cheapoair. I used the first ticket to travel to the USA. My return date...

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1

Yesterday I booked two flights through eDreams, but unfortunately, within 10 minutes a personal emergency arose.

I imme...

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1

AUG 13 I BOOKED A FLIGHT TICKET. because I order a air china flight $1095.30, but this print details show me a air...

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Edreams and Cheapoair Latest Reviews

Recent published reviews
No votes

Hi I haven't heard any about my ticket situation they send me mail spouse to call me I haven't heard anything where my...

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2.4

please put my ticket # 62694278 - Shadae smith on hold for future travel until further notice
too much changes for my fli...

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1

They have even disconnected their telephone number and my app never shows any stages Of my refund being changed. My...

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No votes

Can I use my old ticket / my ticket confirmation # is 0017425538196/97. My name issa hassen

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Edreams and Cheapoair Products and Services

Most reviewed product and services
  • Edreams Flight Booking (239 reviews)
  • Edreams Customer Care (47 reviews)
  • Edreams Website (5 reviews)
  • Cheapoair Flight Booking (751 reviews)
  • Cheapoair Customer Care (140 reviews)
  • Cheapoair Car Rental (14 reviews)