PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Edreams and Cheapoair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Edreams
Cheapoair

Edreams and Cheapoair Overview

Total reviews
273
1452
Company responses
195
0
Issues resolved
4
6

Cheapoair was first mentioned on PissedConsumer on Aug 23, 2007 and since then this brand received 1452 reviews. It is 1179 reviews more than Edreams received since Dec 9, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Edreams customer support team than with Cheapoair customer service.

Edreams and Cheapoair Consumer Ratings

Rank
58 out of 697 in Travel Agencies category
102 out of 697 in Travel Agencies category
Customer service
100 in category
96 in category
Website
111 in category
90 in category
Exchange, Refund and Cancellation Policy
86 in category
78 in category

According to consumer ratings and reviews, Edreams ranks 44 points higher in the Travel Agencies category than Cheapoair. People gave Edreams 1.1 stars for Customer service criterion in Travel Agencies category and it is 156 points higher than the worst rated brand in this category. At the same time, Cheapoair was rated 1.2 stars for Customer service criterion in this category and it is 160 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Cheapoair has a higher rating than Edreams. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Edreams 1.1 stars and it is 66% greater than other in category. Cheapoair however was rated 1.1 stars and it is 70% greater than other in category.

Edreams and Cheapoair Rating Details

Customer service
1.1 (142 reviews)
1.2 (413 reviews)
Reviewer's quote

...After considerable effort dealing with their customer service department, eDreams agreed to make a partial refund - less than 50% of the cost they charged me for round-trip ticket, and far less than what my friend paid for the separate ticket. Their business model is theft, pure and simple..

PissedConsumer1701982

...I found out like another pissed off customer that it means 24 hours after the reservation. I called to take off the two females that weren't going and putting the new names of the ones that would be taking their place. They said it was an American Airlines policy...

PissedConsumer1654167
Website
1.5 (139 reviews)
1.8 (349 reviews)
Reviewer's quote

they charge me a higher price than the one listed + there are fees that you can easily avoid by booking from any other website. I tried to call to cancel the flight. 3 times waiting was 30minutes each and you are dealing with animals completley animals at the end they told me if you cancel the...

Mina M

I made the mistake of calling the number listed on the website to get a better deal. Boy was I screwed, but I am taking them to court. Travelling with 2 toddlers and a senior on a family vacation I called specifically to economy tickets...

James L
Exchange, Refund and Cancellation Policy
1.1 (127 reviews)
1.1 (357 reviews)
Reviewer's quote

We bought cancellation under any circumstances from e-dreams and we did have to cancel. Now the company tells us that they will only repay half of what we gave them because part of the money went to Ryanair. Still they won't give us their portion back because they insist on us giving them all of...

Heiderose G

The biggest lie I have heard about Credit Card- No airline ever confirms a reservation/booking without 100% validation of a Credit Card.After 4 days closer to my date of journey the ealier lower fare is not available from anywhere. Thus pretending to give me an on line fare on an on line...

shivagi t

Edreams and Cheapoair Pros and Cons

Pros
  • Unprofessional
  • Pathetic
  • Product
  • Cheaper price
  • Idea of cheap travel
  • Price
Cons
  • Customer service
  • Wrong booking information
  • Steal money from you
  • Poor customer service
  • Unhelpful phone center
  • Outsourced call center

Edreams and Cheapoair Most Positive Reviews

Top rated reviews
4.5

My Booking Ref. no. 2BFXAY & 2BICNF. Dear Sir/Madam, Early this morning I heard from my family this dreadful /sad...

5

I have got the best price from this company. I checked out a minimum of 20 companies and I could not find a flight...

Edreams and Cheapoair Most Critical Reviews

Lowest rated reviews
1

I booked a ticket for someone and my name came as the traveler,

I contacted edreams straight away and they told me I wi...

1

I bought a two-way ticket for july 1, 2014 on cheapoair. I used the first ticket to travel to the USA. My return date...

Edreams and Cheapoair Latest Reviews

Recent published reviews

I was never helped. My call wasnt picked

Read all 273 reviews
1

I booked a flight from DFW to Milwaukee
A lot of cancellations... tried to reach these people for 3 hours
They kept referr...

Read all 1452 reviews

Edreams and Cheapoair Products and Services

Most reviewed product and services
  • Edreams Flight Booking (181 reviews)
  • Edreams Customer Care (16 reviews)
  • Edreams Website (5 reviews)
  • Cheapoair Flight Booking (679 reviews)
  • Cheapoair Customer Care (108 reviews)
  • Cheapoair Car Rental (14 reviews)