PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cheapoair and Edreams as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cheapoair
Edreams

Cheapoair and Edreams Overview

Total reviews
1459
284
Company responses
0
195
Issues resolved
7
4

Cheapoair was first mentioned on PissedConsumer on Aug 23, 2007 and since then this brand received 1459 reviews. It is 1175 reviews more than Edreams received since Dec 9, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Edreams customer support team than with Cheapoair customer service.

Cheapoair and Edreams Consumer Ratings

Rank
102 out of 667 in Travel Agencies category
59 out of 667 in Travel Agencies category
Customer service
97 in category
99 in category
Staff
103 in category
111 in category
Exchange, Refund and Cancellation Policy
77 in category
83 in category

According to consumer ratings and reviews, Edreams ranks 43 points higher in the Travel Agencies category than Cheapoair. People gave Cheapoair 1.2 stars for Customer service criterion in Travel Agencies category and it is 162 points higher than the worst rated brand in this category. At the same time, Edreams was rated 1.1 stars for Customer service criterion in this category and it is 160 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Edreams has a higher rating than Edreams. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Cheapoair 1.1 stars and it is 70% greater than other in category. Edreams however was rated 1.1 stars and it is 68% greater than other in category.

Cheapoair and Edreams Rating Details

Customer service
1.2 (415 reviews)
1.1 (148 reviews)
Reviewer's quote

First the sales representative I spoke to he forwarded my call to customer service, who made me wait for a busy supervisor and then later transferred to a manager who apparently was also busy. On the third day after all the calls I've been making, I called to cancel my booking, bare in mind for all...

Diekettseng L

...Thats how your customer service and cancelation policy works? tuesday 1. 11 pm central time I called after 2. 30 hours to talk with the supervisor...

Brittani
Staff
1.2 (369 reviews)
1.2 (122 reviews)
Reviewer's quote

We drove frantically to buffalo airport only to be told by frontier staff that the flight has been cancelled until Wednesday evening. What shock, disappointment, confusion and most of all helplessness. I begged the frontier clerk for another flight earlier and he said they are all full because...

PissedConsumer1588249

Then I tried to its london number and after many trial and lengthy waiting time, I finally reached a staff Miss Rynjah. She promised her manager would call back in half an hour. We did receive a phone call in about 10 mins but it only rang for 2 seconds! How could I possibly pick up? I do believe...

Harnoor
Exchange, Refund and Cancellation Policy
1.1 (359 reviews)
1.1 (132 reviews)
Reviewer's quote

I BOOKED A FLIGHT, THEN DETERMINED THAT THE PRICE WAS HIGHER THAN THE AIRLINE'S PRICE AND ASKED FOR A DISCOUNT BASED ON CHEAPOAIR POLICY. THEY WOULD NOT REFUND IT, CONTENDING THAT THEY ONLY AGREE TO MATCH OTHER DISCOUNT SELLERS. MY ADVICE: NEVER USE CHEAPOAIR UNTIL YOU FIRST CHECK WITH THE AIRLINE...

JAMES G

...I immediately rang e dreams customer services who were unsympathetic and said that it was not their fault and we were not entitled to a refund. I asked to speak to a supervisor, I was put on hold for 53 minutes before I gave up. Mark turner the manager for Ryan air at stansted cant you help us...

Hanan

Cheapoair and Edreams Pros and Cons

Pros
  • Cheaper price
  • Idea of cheap travel
  • Price
  • Unprofessional
  • Pathetic
  • Product
Cons
  • Poor customer service
  • Unhelpful phone center
  • Outsourced call center
  • Customer service
  • Wrong booking information
  • Took my money

Cheapoair and Edreams Most Positive Reviews

Top rated reviews
5

I have got the best price from this company. I checked out a minimum of 20 companies and I could not find a flight...

4.5

My Booking Ref. no. 2BFXAY & 2BICNF. Dear Sir/Madam, Early this morning I heard from my family this dreadful /sad...

Cheapoair and Edreams Most Critical Reviews

Lowest rated reviews
1

I bought a two-way ticket for july 1, 2014 on cheapoair. I used the first ticket to travel to the USA. My return date...

1

I booked a ticket for someone and my name came as the traveler,

I contacted edreams straight away and they told me I wi...

Cheapoair and Edreams Latest Reviews

Recent published reviews
1

I originaly booked tickets to Jamaica for nov30 2019 but I had to cancel so they charged me $100 to cancel and gave me...

Read all 1459 reviews

I bought the tichet and it was Showing processeing..I was thinking everything it will be fine..I already rent the...

Read all 284 reviews

Cheapoair and Edreams Products and Services

Most reviewed product and services
  • Cheapoair Flight Booking (681 reviews)
  • Cheapoair Customer Care (108 reviews)
  • Cheapoair Car Rental (14 reviews)
  • Edreams Flight Booking (184 reviews)
  • Edreams Customer Care (16 reviews)
  • Edreams Website (5 reviews)