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Cheapoair

Travel Agencies
  • 2 ISSUES RESOLVED
  • 1096 TOTAL REVIEWS
  • $430K CLAIMED LOSSES
  • $980 AVERAGE LOSS
1.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Cheaper price 10
  • Idea of cheap travel 7
  • Very poor 6
  • Price 4
  • How easy the website was to use 3

Customers don't like

  • Poor customer service22
  • Outsourced call center12
  • Unhelpful phone center11
  • Inconsistent charges7
  • Poor phone customer service5
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Delta Airlines

Transport
  • 0 ISSUES RESOLVED
  • 764 TOTAL REVIEWS
  • $360K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
1.8
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Did not loose my luggage 5
  • I survived the flight 5
  • Flight schedule 4
  • Flight attendants on flight were good 3
  • Price 2

Customers don't like

  • Bad customer service10
  • Lack of taking responsibility4
  • Slow awkward service2
  • Worst baggage support2
  • Treatment of uncaring staff2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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