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Cheapoair

Travel Agencies
  • 4 ISSUES RESOLVED
  • 1216 TOTAL REVIEWS
  • $470K CLAIMED LOSSES
  • $948 AVERAGE LOSS
1.4
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Cheaper price 10
  • Idea of cheap travel 8
  • Reasonable price they lure you into their snatchcave 4
  • Price 4
  • How easy the website was to use 4

Customers don't like

  • Poor customer service26
  • Outsourced call center12
  • Unhelpful phone center11
  • Inconsistent charges8
  • Poor phone customer service5
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Costco Travel

Travel Agencies
  • 3 ISSUES RESOLVED
  • 101 TOTAL REVIEWS
  • $66.8K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
2.4
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Hotels and airline accommodations 3
  • Using costco travel was easy 2
  • Costco travel cashback 2
  • Website 1
  • So far it has been excellent 1

Customers don't like

  • Worst customer service and problem resolution3
  • Poor and incorrect information given poor customer service3
  • Tavel package it was not what is suppose to be2
  • No apology2
  • Customer service2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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