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Cheapoair

Travel Agencies
  • 1 ISSUES RESOLVED
  • 1044 TOTAL REVIEWS
  • $420K CLAIMED LOSSES
  • $997 AVERAGE LOSS
1.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Cheaper price 9
  • Idea of cheap travel 7
  • Very poor 5
  • Price 4
  • How easy the website was to use 3

Customers don't like

  • Poor customer service46
  • Unhelpful phone center27
  • Outsourced call center18
  • Inconsistent charges14
  • Hidden fees8
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Costco Travel

Travel Agencies
  • 3 ISSUES RESOLVED
  • 66 TOTAL REVIEWS
  • $23.1K CLAIMED LOSSES
  • $962 AVERAGE LOSS
2.7
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Hotels and airline accommodations 3
  • Personalization of my trip 1
  • So far it has been excellent 1

Customers don't like

  • Customer service4
  • Poor and incorrect information given poor customer service3
  • Poor customer service3
  • Unable to cancel from the webpage2
  • Worst customer service and problem resolution2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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