PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Woodforest National Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Woodforest National Bank

Woodforest National Bank

Has Verified Representatives
2.9
Woodforest National Bank
Chase Bank

Woodforest National Bank and Chase Bank Overview

Total reviews
479
1746
Company responses
373
0
Issues resolved
5
9

Woodforest National Bank and Chase Bank Consumer Ratings

Rank
20 out of 725 in Banks category
94 out of 725 in Banks category
Customer service
44 in category
104 in category
Product or Service Quality
32 in category
46 in category
Reliability
36 in category
72 in category
Website
37 in category
69 in category

Woodforest National Bank and Chase Bank Rating Details

Customer service
1.8 (189 reviews)
1.2 (509 reviews)
Reviewer's quote

...No customer service skills running bank like its her money. I'm waiting on the people I receive loan from to get back with me. Banks are olny suppose to verify funds that's it...

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...DAWN TAYLOR is the customer service rep on the other end of my "secure messages" and she won't reply! I just opened an account with Chase and this is the worst business experience I have ever encountered. want..

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Product or Service Quality
1.8 (167 reviews)
1.6 (442 reviews)
Reviewer's quote

I cant get anyone on the line in customer service and my card has been blocked. I have way more than enough money in my account to cover my current transactions which this concerns me were in the middle of a pandemic I should be able to have access to my money at any time..

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I ordered a product that was not received and Chase as conveyed I must pay for the product. I escalated twice. They did not provide updates...

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Reliability
1.6 (149 reviews)
1.3 (366 reviews)
Reviewer's quote

TERRIBLE service. Had a hard time getting my PPP delivered. They gave me a harshtime. Time to move on.

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I applied online for a CHASE FREEDOM VISA SIGNATURE credit card account. I have excellent credit score. Very low debt and thought the card offered interesting benefits.About a week after applying online I received a letter over the mail (instead of a simple email) requesting that I fax a copy of my...

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Website
2.4 (148 reviews)
2 (400 reviews)
Reviewer's quote

...On their website they show they have 788 branches around the USA. But then cannot do a wire transfer in 1 or 2 days ? They state on their website they need "7 days to process" ??? Really ? They processed it when they enter the fed-wire form into the Federal Banking Wire System. Oh..

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...Chase Leasing and their lousy website have made life miserable for me during this lease. I love the car, but will NEVER, EVER lease through Chase again..

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Woodforest National Bank and Chase Bank Pros and Cons

Pros
  • Hours of operation
  • Had alot at first liked the bank now idk
  • Close to my house
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Customer service
  • Lack of consideration or sympathy
  • Unexpected charges
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Woodforest National Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

I have enjoyed working for this company and I appreciate having had this wonderful opportunity to work with you all.As I...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

Another sorry, whining complaining democrat, trying to play the race card and tattle tell every "dirty little secret" -...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Woodforest National Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

the bank does not know the time limits on processing a check. Nor does the bank know the difference and definition of...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I have a Business account with a branch in Ft. Wayne, IN. I would be very surprised if a single employee in any branch...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Woodforest National Bank and Chase Bank Latest Reviews

Recent published reviews
No votes

It is after hours and i cant call to see why my debit card isnt working there should be a 24 hour number that i can...

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1.8

I applied online for a CHASE FREEDOM VISA SIGNATURE credit card account. I have excellent credit score. Very low debt an...

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No votes

Ii never received a call about my issue

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No votes

To whom it may concern,
This is sooo frustrating. I have been dealing with this for four months.
I ordered a MacBOOK for m...

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Woodforest National Bank and Chase Bank Products and Services

Most reviewed product and services
  • Woodforest National Bank Account (80 reviews)
  • Woodforest National Bank Customer Care (52 reviews)
  • Woodforest National Bank Checking Account (36 reviews)
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (202 reviews)
  • Chase Bank Mortgage (167 reviews)