PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about WesBanco and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

WesBanco
Chase Bank

WesBanco and Chase Bank Overview

Total reviews 76 2372
Company responses 0 0
Issues resolved 1 16

WesBanco and Chase Bank Consumer Ratings

Rank
286 out of 1246 in Banks category
191 out of 1246 in Banks category
Customer service
233 in category
220 in category
Reliability
209 in category
164 in category
Website
299 in category
143 in category
Product or Service Quality
256 in category
164 in category

WesBanco and Chase Bank Rating Details

Customer service
1.3
(38 reviews)
1.4
(776 reviews)
Reviewer's quote

I need to check bank information it keeps going In circles no way to check it will not let me talk to 24/7 customer service..

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...When I call customer service I get *** and told to call back . call back and told to wait ..

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Reliability
1.4
(36 reviews)
1.6
(618 reviews)
Reviewer's quote

I literally opened a new account with a check under 5 grand. The woman that set me up the account told me 1 to 2 business days hold. Knowing this was all of my money I went ahead because I needed an account. When j get to the local office to make the deposit they slam me with a 9 day hold not...

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I've been in a foreign country since February 29th without a replacement debit card and unable to get to my cash. I've called NUMEROUS times and I get the same BS apologies and same BS story that it will arrive ANY DAY NOW. They have outright REFUSED to track where my card is with USPS, since I...

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Website
1.3
(35 reviews)
2
(631 reviews)
Reviewer's quote

this is the stupidest banking website i have ever seen...

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...You are not transferred to a Zelle website when doing a Zelle transaction. It is all part of Chase. I have no way of discovering who Kim Kirkland is or getting any of her information without Chase demanding the information associated with her bank account who relayed my money to her...

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Product or Service Quality
1.3
(35 reviews)
1.6
(674 reviews)
Reviewer's quote

...Everyone Iโ€™ve talked with knows nothing and cannot refer me to a technical service person..

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called customer service got some *** in hati after 2 hrs in their phone maze he talked like he had a mouth full of *** wich was by design i will be closing this acct chase freedom will not be in my wallet..

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WesBanco and Chase Bank Pros and Cons

Pros
  • Only pro is location
  • Harrison banking center staff are great
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Total nonresponsiveness
  • Incompetency
  • How they do business
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

WesBanco and Chase Bank Most Positive Reviews

Top rated reviews
4.3

Con: No Deposits at ATM - which means evenings and from Saturday at noon until 9am Monday no check liquidation not to me...

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5

By a website that was selling a device invented by Elon Musk to save electricity thus lowing ones electrical bill.

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4

My last bank always had my Direct deposit SS check posted 2 days early before the 3 Rd an sometime before that why do...

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5

They answered my questions about a check I was sent under my maiden name and was very helpful in answering my question....

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WesBanco and Chase Bank Most Critical Reviews

Lowest rated reviews
1

Overdraft fee for dollar for dollar on the limit of credit they give. Instead of 35$ for the amount used up to the...

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1

Good Afternoon
My experience with customer service to resolve the releasing of my checking acountant monies was a traves...

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1

This is the absolute worst banking company. I can't access the mobile app or the computer site. I have called multiple...

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1

Chase bank people just ripped me off by charging me unwanted over draft fees n for no reason they can do any thing this...

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WesBanco and Chase Bank Latest Reviews

Recent published reviews
No votes

No issues. Same great staff & service. Just the name & sign change. They have the overdraft protection, and automatic...

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No votes

I used to have a checking and savings account with this bank 2 1/2 years ago. Both accounts were closed but they did...

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No votes

So a couple things the Personal center that I go to in my hometown I love however, I got my stipend check from my...

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1

I've been in a foreign country since February 29th without a replacement debit card and unable to get to my cash. I've...

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