PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and WesBanco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
WesBanco

Chase Bank and WesBanco Overview

Total reviews 1758 54
Company responses 0 0
Issues resolved 9 0

Chase Bank and WesBanco Consumer Ratings

Rank
103 out of 740 in Banks category
146 out of 740 in Banks category
Customer service
106 in category
81 in category
Product or Service Quality
45 in category
108 in category
Website
68 in category
139 in category
Reliability
71 in category
75 in category

Chase Bank and WesBanco Rating Details

Customer service
1.2 (518 reviews)
1.3 (29 reviews)
Reviewer's quote

I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

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I get a credit score alert that they've CHARGED OFF/CLOSED my account for non payment! Of course there isn't a 24 hour customer service like Chase who can confirm that a payment has been received by them every month. Not one single phone call, letter or email was sent letting me know that I'm "in...

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Product or Service Quality
1.5 (453 reviews)
1.2 (26 reviews)
Reviewer's quote

The customer service representative are so uncompetitive. They are good for nothing Don't ever call customer service..

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...Everyone I’ve talked with knows nothing and cannot refer me to a technical service person..

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Website
2 (409 reviews)
1.3 (24 reviews)
Reviewer's quote

They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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I have 6 accounts with WesBanco and was able to download my statements for 4 of them from the website but not the remaining two and they charged me $35 to do so. I dont care what type of account it is copy paper cost . 001 cents a page and it took the teller less than 5 minutes to print...

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Reliability
1.3 (376 reviews)
1.3 (27 reviews)
Reviewer's quote

This past Wed. afternoon when my wife and I had a meeting with our Private Client Financial advisor for our semi-annual review. We spent over an hour for this meeting and half way through the meeting I had the urged to use the restroom and when I stepped out of the office to ask a banker to open...

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I deposited a rather large amount into my savings and immediately Wesbanco starting looking for ways to nickel and dime me.

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Chase Bank and WesBanco Pros and Cons

Pros
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
No votes
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Incompetency
  • How they do business
  • Total nonresponsiveness

Chase Bank and WesBanco Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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4

My last bank always had my Direct deposit SS check posted 2 days early before the 3 Rd an sometime before that why do...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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No votes

Chase Bank and WesBanco Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

This is the absolute worst banking company. I can't access the mobile app or the computer site. I have called multiple...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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1

So, I have a mortgage with this institution. Shortly after signing the note, I lost my job. My income plummeted and I...

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Chase Bank and WesBanco Latest Reviews

Recent published reviews
3.2

This past Wed. afternoon when my wife and I had a meeting with our Private Client Financial advisor for our semi-annual...

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1

I have 6 accounts with WesBanco and was able to download my statements for 4 of them from the website but not the...

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1

So I have had an Amazon Prime credit card through Chase for approximately 7 years. In all that time I have never been...

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1

Online banking app has been downloading updates for over a week now and the bank has never contacted me back . Everyone...

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Chase Bank and WesBanco Products and Services

Most reviewed product and services
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (205 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Wesbanco Banking Service (12 reviews)
  • Wesbanco Account (9 reviews)
  • Wesbanco Online Banking (2 reviews)