PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and WesBanco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
WesBanco

Chase Bank and WesBanco Overview

Total reviews
1629
51
Company responses
0
0
Issues resolved
6
0

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1629 reviews. It is 1578 reviews more than WesBanco received since Mar 30, 2011.

Chase Bank and WesBanco Consumer Ratings

Rank
87 out of 1028 in Banks category
110 out of 1028 in Banks category
Customer service
94 in category
75 in category
Product or Service Quality
36 in category
98 in category
Website
41 in category
123 in category

According to consumer ratings and reviews, Chase Bank ranks 23 points higher in the Banks category than WesBanco. People gave Chase Bank 1.3 stars for Customer service criterion in Banks category and it is 119 points higher than the worst rated brand in this category. At the same time, WesBanco was rated 1.4 stars for Customer service criterion in this category and it is 138 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Chase Bank has a higher rating than WesBanco. Regarding Website criterion, consumers gave Chase Bank 2.1 stars and it is 81% greater than other in category. WesBanco however was rated 1.3 stars and it is 57% worse than other in category.

Chase Bank and WesBanco Rating Details

Customer service
1.3 (448 reviews)
1.4 (26 reviews)
Reviewer's quote

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..

PissedConsumer1711534

...That is terrible service if you dont want my money tgen i can find anotger bank that will wait on me in a timely manner..

PissedConsumer1133396
Product or Service Quality
1.6 (379 reviews)
1.2 (24 reviews)
Reviewer's quote

I wish to file complaint against phone customer service rep named Cindy, she rudely talked e my 100 yr old mom, she refused to talk to me. I am an authorized user on the account. She hassled both of us and referred me to fair depy saying I can’t use card 4833-1602–0178–3674...

PissedConsumer1687344

I've been with Wesbanco for about a year now (not by choice, they bought out the company I was with) and I can't help to sit back and laugh at this operation they have going. It's been a continuous cycle of unorganized chaos with them! The day the change from Your Community Bank to Wesbanco was to...

PissedConsumer1075792
Website
2.1 (349 reviews)
1.3 (22 reviews)
Reviewer's quote

...I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number. Computer replied that the number was not recognized, and asked for all sixteen digits...

Larry B

...I did exactly as the letter stated to sign in on the new website. It locked me out. I spend three days trying to get them to answer their phone...

Debra R

Chase Bank and WesBanco Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • Online banking
No votes
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Incompetency
  • How they do business
  • Total nonresponsiveness

Chase Bank and WesBanco Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

4.1

My last bank always had my Direct deposit SS check posted 2 days early before the 3 Rd an sometime before that why do...

Chase Bank and WesBanco Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

1

This is the absolute worst banking company. I can't access the mobile app or the computer site. I have called multiple...

Chase Bank and WesBanco Latest Reviews

Recent published reviews
1

My 35 year old son passed unexpectedly last summer, unmarried and intestate. He had many accounts, USAA, Wells Fargo,...

Read all 1629 reviews
1

On 6/12/04 I purchased an automatically renewing CD for my minor child from Citizens Bank of Northern KY, stored it...

Read all 51 reviews

Chase Bank and WesBanco Products and Services

Most reviewed product and services
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (191 reviews)
  • Chase Bank Mortgage (166 reviews)
  • Wesbanco Banking Service (11 reviews)
  • Wesbanco Account (9 reviews)
  • Wesbanco Wesbanco Mobile Banking Mobile Application (2 reviews)