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Wells Fargo
Chase Bank

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Wells Fargo

Wells Fargo

1.5
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1567 TOTAL REVIEWS
Rank
81 out of 1021
in Banks category
Rating Details
Customer service
Product or Service Quality
Website
Staff
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    9
  • SUCCESSFUL
    44%
  • AVG CALL DURATION
    07:30
  • ISSUES RESOLVED
    20%
Top Products and Services
1.2
233 reviews
1.2
203 reviews
1.4
198 reviews
Chase Bank

Chase Bank

1.5
  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1627 TOTAL REVIEWS
Rank
87 out of 1021
in Banks category
Rating Details
Customer service
Product or Service Quality
Website
Staff
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    672
  • SUCCESSFUL
    65%
  • AVG CALL DURATION
    03:34
  • ISSUES RESOLVED
    22%
Top Products and Services
1.4
227 reviews
1.4
192 reviews
1.5
166 reviews

How would you compare Wells Fargo vs Chase Bank?

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Anonymous
#1416036

Chase Bank does not work for their clients. I had two accounts compromised in November 2017 while Christmas shopping on line.

My credit union resolved it immediately. Chase, on the other hand, treated me like the thief who stole my card information on line. I did receive one package that the on-line thieves ordered (idiots forgot to change the shipping address). I immediately refused it and had it returned to the vendor.

I immediately reported this to Chase. You would think that the Fraud team would investigate the UPS tracking #? Nope. They just wanted to charge the $1,006.90 and close their case.

I did all of the investigation and I am still disputing the charge. I am SO GLAD that we have our business accounts and savings through other financial institutions.

Chase is not on your side. Believe me.

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