PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo
Chase Bank

Wells Fargo and Chase Bank Overview

Total reviews 1626 1755
Company responses 0 0
Issues resolved 1 9

Wells Fargo and Chase Bank Consumer Ratings

Rank
98 out of 739 in Banks category
102 out of 739 in Banks category
Customer service
100 in category
No votes
Product or Service Quality
66 in category
No votes
Website
77 in category
No votes
Reliability
86 in category
No votes

Wells Fargo and Chase Bank Rating Details

Customer service
1.3 (390 reviews)
No votes
Reviewer's quote

Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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The customer service representative are so uncompetitive. They are good for nothing Don't ever call customer service..

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Product or Service Quality
1.4 (339 reviews)
No votes
Reviewer's quote

I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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I ordered a product that was not received and Chase as conveyed I must pay for the product. I escalated twice. They did not provide updates...

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Website
1.9 (326 reviews)
No votes
Reviewer's quote

...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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Reliability
1.3 (300 reviews)
No votes
Reviewer's quote

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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I have a credit score of 801. I own my home free and clear. I have money in the bank. My income is higher than most persons. Why would I be automatically be turned down for a sapphire card after chase bank said I was pre approved. I have never filed bankruptcy, never been late with a payment to...

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Wells Fargo and Chase Bank Pros and Cons

Pros
  • No customer service
  • Who did try to make me fell better
  • Nightmare
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Customer service
  • Incompetant
  • Rude representatives
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Wells Fargo and Chase Bank Most Positive Reviews

Top rated reviews
5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Wells Fargo and Chase Bank Most Critical Reviews

Lowest rated reviews
1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Wells Fargo and Chase Bank Latest Reviews

Recent published reviews
No votes

Still waiting for feedback please. I am trying to get my money back or dispute it because the woman that sold me the...

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1

The customer service representative are so uncompetitive. They are good for nothing Don't ever call customer service

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No votes

I had voiced my concerns related to disrespecting and discriminating. I did receive follow up from the company to...

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1

I have a credit score of 801. I own my home free and clear. I have money in the bank. My income is higher than most...

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Wells Fargo and Chase Bank Products and Services

Most reviewed product and services
  • Wells Fargo Account (241 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (204 reviews)
  • Chase Bank Mortgage (168 reviews)