PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo
Chase Bank

Wells Fargo and Chase Bank Overview

Total reviews
1602
1710
Company responses
0
0
Issues resolved
1
9

Wells Fargo and Chase Bank Consumer Ratings

Rank
86 out of 710 in Banks category
91 out of 710 in Banks category
Customer service
92 in category
98 in category
Product or Service Quality
61 in category
42 in category
Website
71 in category
55 in category
Reliability
84 in category
64 in category

Wells Fargo and Chase Bank Rating Details

Customer service
1.3 (380 reviews)
1.2 (494 reviews)
Reviewer's quote

Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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I called the Chase customer service to inquire about cancellation. According to a Chase credit specialist, my cards were cancelled due to too many credit inquiry. In time of current pandemic, is it uncommon to shore up source of viable credits? Every company is struggling to forecast their...

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Product or Service Quality
1.4 (326 reviews)
1.6 (426 reviews)
Reviewer's quote

I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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...At first it's 24 hour customer service line answered. I called 3 times and explained the situation and to please get me in touch with whoever was in charge of emergencies. I was switched to a department that was closed and got a recording and a disconnect...

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Website
1.9 (316 reviews)
2 (387 reviews)
Reviewer's quote

...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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I thought I was making a purchase on a legit website when I found out it was a scam site. the site disappears with no confirming email from them. I called chase customer service...

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Reliability
1.3 (288 reviews)
1.3 (351 reviews)
Reviewer's quote

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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i have used same bank for payments for over 3 years all of a sudden they say bank won't accept their payment bank says they never received now charged late fee and possible bad credit report!

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Wells Fargo and Chase Bank Pros and Cons

Pros
  • Who did try to make me fell better
  • Nightmare
  • Wells fargo stole my home with no missed paymants and proof
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
Cons
  • Customer service
  • Incompetant
  • Rude representatives
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Wells Fargo and Chase Bank Most Positive Reviews

Top rated reviews
5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Wells Fargo and Chase Bank Most Critical Reviews

Lowest rated reviews
1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Wells Fargo and Chase Bank Latest Reviews

Recent published reviews
3.1

Semper Fi Logistics (SFL 4 brevity) moved me in a horrible fashion, but what Wells Fargo Bank (WFB 4 brevity) did was ev...

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1

I called the branch last week to see about cashing out some series ee bonds.The gentleman I spoke with suggested...

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1

Every day. Have called many times up to 6 times, a day 3 to 4 hours at a time, to try to get my retirement, do not put...

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1.8

i have used same bank for payments for over 3 years all of a sudden they say bank won't accept their payment bank says...

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Wells Fargo and Chase Bank Products and Services

Most reviewed product and services
  • Wells Fargo Account (236 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)
  • Chase Bank Account (230 reviews)
  • Chase Bank Credit Card (198 reviews)
  • Chase Bank Mortgage (166 reviews)