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Wells Fargo vs Chase Bank
Wells Fargo vs Chase Bank
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Wells Fargo and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Wells Fargo and Chase Bank Overview
Total reviews |
1949
|
2368
|
Company responses |
0 |
0 |
Issues resolved |
7 |
16 |
Wells Fargo and Chase Bank Consumer Ratings
Rank
586
out of 3886 in Financial Services category
190
out of 1245 in Banks category
Customer service
508
in category
217
in category
Product or Service Quality
492
in category
160
in category
Website
411
in category
139
in category
Reliability
459
in category
161
in category
Wells Fargo and Chase Bank Rating Details
Reviewer's quote
My problem starts 3 years ago when Wells Fargo contracted their customer service to a 3rd party called the Enterprise Complaints Management who hired a 4th party independent contractors labeled ECMOs to deal with the complaints from the comfort of their homes without any supervision and not under...
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...When I call customer service I get *** and told to call back . call back and told to wait ..
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Product or Service Quality
Reviewer's quote
At the Wells Fargo bank I was informed that they aren't able to provide that service at their branch, I should go to a different branch (40minute drive each way). I tried to make a substantial payment (close to what I thought was payoff), instead of crediting the payment to the mortgage balance and...
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called customer service got some *** in hati after 2 hrs in their phone maze he talked like he had a mouth full of *** wich was by design i will be closing this acct chase freedom will not be in my wallet..
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Reviewer's quote
The page on their website showing my home and mailing addresses is correct. The information Wells Fargo has shows my mailing address and home address as just the opposite and they don't allow my mailing address to be a home address which it is not. I now have no way to receive money or pay my bills...
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...You are not transferred to a Zelle website when doing a Zelle transaction. It is all part of Chase. I have no way of discovering who Kim Kirkland is or getting any of her information without Chase demanding the information associated with her bank account who relayed my money to her...
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Reviewer's quote
...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...
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FuI opened my account around the end of February I deposited $705. Then for whatever reason that they say they cant disclose to me they closed my account and now I have to wait for a check to get my money
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Wells Fargo and Chase Bank Pros and Cons
Pros
- Nightmare
- No customer service
- Decent customer service
- Having atms everywhere
- Convenience
- When chase cared about customers
Cons
- Customer service
- Rude representatives
- Incompetant
- Poor customer service
- Unethical business practices
- Customer Service Representatives
Wells Fargo and Chase Bank Most Positive Reviews
Top rated reviews
Back in Feb "2020 I filed a efile never submitted first second stimulus I never received, how ever , I filed turbo...
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Waiting for call back. Uploaded documents and have not heard about my card status Have been waiting a few days
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Question were answered. I was satisfied with the banker assistance. I have never had any issues with Wellsfargo and...
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By a website that was selling a device invented by Elon Musk to save electricity thus lowing ones electrical bill.
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Wells Fargo and Chase Bank Most Critical Reviews
Lowest rated reviews
I have been a Wells Fargo customer for 20 years. I have brought my whole family and many friends over the years to this...
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November 2014 we opened an Amazon rewards chase account. After a few days of us using it, our account was cancelled due...
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They tried to steal $15.2 k left me homeless 8 months. I finally got my funds. The claimed that it was fraudulent. It...
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FuI opened my account around the end of February I deposited $705. Then for whatever reason that they say they cant...
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Wells Fargo and Chase Bank Latest Reviews
Recent published reviews
They took 7.5 months to return my $15.2 k from the sale of my home. They claimed that it was fraudulent. It was not....
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No votes
Someone keeps emailing me saying that my chase card has been fully paid.and I don't have a chase card at all.could you...
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I didn't owe them anything; I wasn't carrying a balance, the account was zero. Yesterday, I got a letter saying my credi...
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No votes
Just waiting on my new card to arrive.. I talked to customer service a day or so ago n he said my new card is on the...
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How would you compare Wells Fargo vs Chase Bank?
Chase Bank does not work for their clients. I had two accounts compromised in November 2017 while Christmas shopping on line.
My credit union resolved it immediately. Chase, on the other hand, treated me like the thief who stole my card information on line. I did receive one package that the on-line thieves ordered (idiots forgot to change the shipping address). I immediately refused it and had it returned to the vendor.
I immediately reported this to Chase. You would think that the Fraud team would investigate the UPS tracking #? Nope. They just wanted to charge the $1,006.90 and close their case.
I did all of the investigation and I am still disputing the charge. I am SO GLAD that we have our business accounts and savings through other financial institutions.
Chase is not on your side. Believe me.