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Chase Bank

1.5
?

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  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1538 TOTAL REVIEWS
Rank
66 out of 601
in Banks category
Rating Details
Customer service
Product or Service Quality
Website
Staff
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    434
  • SUCCESSFUL
    86%
  • AVG CALL DURATION
    03:39
  • ISSUES RESOLVED
    24%
Top Products and Services
1.3
208 reviews
1.5
182 reviews
1.5
164 reviews

Wells Fargo

1.5
?

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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1492 TOTAL REVIEWS
Rank
62 out of 601
in Banks category
Rating Details
Customer service
Product or Service Quality
Website
Staff
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    1
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    18:21
  • ISSUES RESOLVED
    0%
Top Products and Services
1.3
202 reviews
1.1
196 reviews
1.3
183 reviews

How would you compare Chase Bank vs Wells Fargo?

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Anonymous
#1416036

Chase Bank does not work for their clients. I had two accounts compromised in November 2017 while Christmas shopping on line.

My credit union resolved it immediately. Chase, on the other hand, treated me like the thief who stole my card information on line. I did receive one package that the on-line thieves ordered (idiots forgot to change the shipping address). I immediately refused it and had it returned to the vendor.

I immediately reported this to Chase. You would think that the Fraud team would investigate the UPS tracking #? Nope. They just wanted to charge the $1,006.90 and close their case.

I did all of the investigation and I am still disputing the charge. I am SO GLAD that we have our business accounts and savings through other financial institutions.

Chase is not on your side. Believe me.

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