-
Home
-
Chase Bank vs Wells Fargo
Chase Bank vs Wells Fargo
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Chase Bank and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Chase Bank and Wells Fargo Overview
Total reviews |
2368
|
1949
|
Company responses |
0 |
0 |
Issues resolved |
16 |
7 |
Chase Bank and Wells Fargo Consumer Ratings
Rank
190
out of 1245 in Banks category
586
out of 3892 in Financial Services category
Customer service
215
in category
No votes
Product or Service Quality
159
in category
No votes
Website
139
in category
No votes
Reliability
160
in category
No votes
Chase Bank and Wells Fargo Rating Details
Customer service
No votes
Reviewer's quote
...When I call customer service I get *** and told to call back . call back and told to wait ..
Read full review
...I had to order another new card that is being sent to a wrong address, I suspect the address to be for the ECMO who is working as a customer service independent contractor of their home. You cannot trust the Customer service working independently for Wells Fargo anymore..
Read full review
Product or Service Quality
No votes
Reviewer's quote
called customer service got some *** in hati after 2 hrs in their phone maze he talked like he had a mouth full of *** wich was by design i will be closing this acct chase freedom will not be in my wallet..
Read full review
My problem starts 3 years ago when Wells Fargo contracted their customer service to a 3rd party called the Enterprise Complaints Management who hired a 4th party independent contractors labeled ECMOs to deal with the complaints from the comfort of their homes without any supervision and not under...
Read full review
Reviewer's quote
...You are not transferred to a Zelle website when doing a Zelle transaction. It is all part of Chase. I have no way of discovering who Kim Kirkland is or getting any of her information without Chase demanding the information associated with her bank account who relayed my money to her...
Read full review
The page on their website showing my home and mailing addresses is correct. The information Wells Fargo has shows my mailing address and home address as just the opposite and they don't allow my mailing address to be a home address which it is not. I now have no way to receive money or pay my bills...
Read full review
Reviewer's quote
FuI opened my account around the end of February I deposited $705. Then for whatever reason that they say they cant disclose to me they closed my account and now I have to wait for a check to get my money
Read full review
...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...
Read full review
Chase Bank and Wells Fargo Pros and Cons
Pros
- Having atms everywhere
- Convenience
- When chase cared about customers
- Nightmare
- No customer service
- Decent customer service
Cons
- Poor customer service
- Unethical business practices
- Customer Service Representatives
- Customer service
- Rude representatives
- Incompetant
Chase Bank and Wells Fargo Most Positive Reviews
Top rated reviews
By a website that was selling a device invented by Elon Musk to save electricity thus lowing ones electrical bill.
Read full review
Back in Feb "2020 I filed a efile never submitted first second stimulus I never received, how ever , I filed turbo...
Read full review
They answered my questions about a check I was sent under my maiden name and was very helpful in answering my question....
Read full review
Question were answered. I was satisfied with the banker assistance. I have never had any issues with Wellsfargo and...
Read full review
Chase Bank and Wells Fargo Most Critical Reviews
Lowest rated reviews
Good Afternoon
My experience with customer service to resolve the releasing of my checking acountant monies was a traves...
Read full review
I lost my wallet last week and had been locked out of my online account. I stopped by one of the branch in St Paul on...
Read full review
Chase bank people just ripped me off by charging me unwanted over draft fees n for no reason they can do any thing this...
Read full review
I have an account through here from a furniture company. My first experience with trying to pay was terrible. I called t...
Read full review
Chase Bank and Wells Fargo Latest Reviews
Recent published reviews
No votes
Someone keeps emailing me saying that my chase card has been fully paid.and I don't have a chase card at all.could you...
Read full review
7 yrs with Wells Fargo and already have 100 issues or complaints
Card was compromised by Wells Fargo employees called ECM...
Read full review
FuI opened my account around the end of February I deposited $705. Then for whatever reason that they say they cant...
Read full review
They tried to steal $15.2 k left me homeless 8 months. I finally got my funds. The claimed that it was fraudulent. It...
Read full review
How would you compare Chase Bank vs Wells Fargo?
Chase Bank does not work for their clients. I had two accounts compromised in November 2017 while Christmas shopping on line.
My credit union resolved it immediately. Chase, on the other hand, treated me like the thief who stole my card information on line. I did receive one package that the on-line thieves ordered (idiots forgot to change the shipping address). I immediately refused it and had it returned to the vendor.
I immediately reported this to Chase. You would think that the Fraud team would investigate the UPS tracking #? Nope. They just wanted to charge the $1,006.90 and close their case.
I did all of the investigation and I am still disputing the charge. I am SO GLAD that we have our business accounts and savings through other financial institutions.
Chase is not on your side. Believe me.