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  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1527 TOTAL REVIEWS
Rank
65 out of 579
in Banks category
Rating Details
Customer service
Product or Service Quality
Website
Staff
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    414
  • SUCCESSFUL
    85%
  • AVG CALL DURATION
    03:43
  • ISSUES RESOLVED
    4%
Top Products and Services
1.3
206 reviews
1.5
182 reviews
1.5
164 reviews
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1473 TOTAL REVIEWS
Rank
61 out of 579
in Banks category
Rating Details
Customer service
Product or Service Quality
Website
Staff
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    1
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    18:21
  • ISSUES RESOLVED
    0%
Top Products and Services
1.3
200 reviews
1.1
196 reviews
1.3
183 reviews
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

How would you compare Chase Bank vs Wells Fargo?

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Anonymous
#1416036

Chase Bank does not work for their clients. I had two accounts compromised in November 2017 while Christmas shopping on line.

My credit union resolved it immediately. Chase, on the other hand, treated me like the thief who stole my card information on line. I did receive one package that the on-line thieves ordered (idiots forgot to change the shipping address). I immediately refused it and had it returned to the vendor.

I immediately reported this to Chase. You would think that the Fraud team would investigate the UPS tracking #? Nope. They just wanted to charge the $1,006.90 and close their case.

I did all of the investigation and I am still disputing the charge. I am SO GLAD that we have our business accounts and savings through other financial institutions.

Chase is not on your side. Believe me.

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