PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
Wells Fargo

Chase Bank and Wells Fargo Overview

Total reviews
1629
1569
Company responses
0
0
Issues resolved
6
0

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1629 reviews. It is 60 reviews more than Wells Fargo received since Oct 8, 2007.

Chase Bank and Wells Fargo Consumer Ratings

Rank
87 out of 1028 in Banks category
82 out of 1028 in Banks category
Customer service
95 in category
89 in category
Product or Service Quality
36 in category
58 in category
Website
41 in category
66 in category

According to consumer ratings and reviews, Wells Fargo ranks 5 points higher in the Banks category than Chase Bank. People gave Chase Bank 1.3 stars for Customer service criterion in Banks category and it is 118 points higher than the worst rated brand in this category. At the same time, Wells Fargo was rated 1.3 stars for Customer service criterion in this category and it is 124 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Chase Bank has a higher rating than Wells Fargo. Regarding Website criterion, consumers gave Chase Bank 2.1 stars and it is 81% greater than other in category. Wells Fargo however was rated 1.9 stars and it is 69% greater than other in category.

Chase Bank and Wells Fargo Rating Details

Customer service
1.3 (448 reviews)
1.3 (367 reviews)
Reviewer's quote

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..

PissedConsumer1711534

...My work found out what wells fa4go did to me and did not help me as their customer and they are going to close their huge account. So maybe that will be important because they did not care what happened to us, as outpr money was not enough apparently. I feel uninformed and exposed...

Angela S
Product or Service Quality
1.6 (379 reviews)
1.4 (314 reviews)
Reviewer's quote

I wish to file complaint against phone customer service rep named Cindy, she rudely talked e my 100 yr old mom, she refused to talk to me. I am an authorized user on the account. She hassled both of us and referred me to fair depy saying I can’t use card 4833-1602–0178–3674...

PissedConsumer1687344

This is the worst bank ever. I had to close the account because almost clean my savings with monthly charges and the credit card is terrible I had to call every month they hide charges into your monthly payments and the courtesy charges take it away, they put it back . Be aware never get a credit...

PissedConsumer1617460
Website
2.1 (349 reviews)
1.9 (305 reviews)
Reviewer's quote

...I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number. Computer replied that the number was not recognized, and asked for all sixteen digits...

Larry B

...Had to call the phone number to get help off there website. Just to find out they deleted my password. They claimed it was because of a software update...

PissedConsumer1445000

Chase Bank and Wells Fargo Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • Online banking
  • Nightmare
  • Who did try to make me fell better
  • Wells fargo stole my home with no missed paymants and proof
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Customer service
  • Incompetant
  • Rude representatives

Chase Bank and Wells Fargo Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

Chase Bank and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

Chase Bank and Wells Fargo Latest Reviews

Recent published reviews
1

My 35 year old son passed unexpectedly last summer, unmarried and intestate. He had many accounts, USAA, Wells Fargo,...

Read all 1629 reviews
1

Wells Fargo took money out of my account without my authorization. After hours on the phone and two visits to the bank...

Read all 1569 reviews

Chase Bank and Wells Fargo Products and Services

Most reviewed product and services
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (191 reviews)
  • Chase Bank Mortgage (166 reviews)
  • Wells Fargo Account (233 reviews)
  • Wells Fargo Loan (203 reviews)
  • Wells Fargo Mortgage (197 reviews)