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Chase Bank
Wells Fargo
i
Chase Bank

Chase Bank

1.5
?

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  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1595 TOTAL REVIEWS
Rank
78 out of 1003
in Banks category
Rating Details
Customer service
Product or Service Quality
Website
Staff
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    607
  • SUCCESSFUL
    72%
  • AVG CALL DURATION
    03:35
  • ISSUES RESOLVED
    21%
Top Products and Services
1.4
224 reviews
1.4
191 reviews
1.5
166 reviews
Wells Fargo

Wells Fargo

1.5
?

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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1552 TOTAL REVIEWS
Rank
74 out of 1003
in Banks category
Rating Details
Customer service
Product or Service Quality
Website
Staff
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    5
  • SUCCESSFUL
    80%
  • AVG CALL DURATION
    07:30
  • ISSUES RESOLVED
    0%
Top Products and Services
1.2
227 reviews
1.2
203 reviews
1.3
193 reviews

How would you compare Chase Bank vs Wells Fargo?

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Anonymous
#1416036

Chase Bank does not work for their clients. I had two accounts compromised in November 2017 while Christmas shopping on line.

My credit union resolved it immediately. Chase, on the other hand, treated me like the thief who stole my card information on line. I did receive one package that the on-line thieves ordered (idiots forgot to change the shipping address). I immediately refused it and had it returned to the vendor.

I immediately reported this to Chase. You would think that the Fraud team would investigate the UPS tracking #? Nope. They just wanted to charge the $1,006.90 and close their case.

I did all of the investigation and I am still disputing the charge. I am SO GLAD that we have our business accounts and savings through other financial institutions.

Chase is not on your side. Believe me.

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