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  • 6 ISSUES RESOLVED
  • 1472 TOTAL REVIEWS
  • $4.3M CLAIMED LOSSES
  • $12.4K AVERAGE LOSS
1.5
Customer service
Website
Staff
Reliability
Discounts and Special Offers
  • Having atms everywhere 4
  • Convenience 4
  • Internet 3
  • When chase cared about customers 2
  • Online banking 2

Customers don't like

  • Poor customer service62
  • Unethical business practices18
  • Customer Service Representatives6
  • Rude customer service4
  • Unresponsive customer service3
Delete
  • 0 ISSUES RESOLVED
  • 1386 TOTAL REVIEWS
  • $4.1M CLAIMED LOSSES
  • $11.7K AVERAGE LOSS
1.5
Customer service
Website
Staff
Reliability
Discounts and Special Offers
  • Who did try to make me fell better 2
  • Wells fargo stole my home with no missed paymants and proof 2
  • Total disregard for taking care of their established customers 2
  • I always felt secure 2
  • Speed and accessibility 1

Customers don't like

  • Customer service20
  • Incompetant8
  • Rude representatives6
  • Unwillingness to help5
  • Customer service reps5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1416036

Chase Bank does not work for their clients. I had two accounts compromised in November 2017 while Christmas shopping on line.

My credit union resolved it immediately. Chase, on the other hand, treated me like the thief who stole my card information on line. I did receive one package that the on-line thieves ordered (idiots forgot to change the shipping address). I immediately refused it and had it returned to the vendor.

I immediately reported this to Chase. You would think that the Fraud team would investigate the UPS tracking #? Nope. They just wanted to charge the $1,006.90 and close their case.

I did all of the investigation and I am still disputing the charge. I am SO GLAD that we have our business accounts and savings through other financial institutions.

Chase is not on your side. Believe me.