PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
Wells Fargo

Chase Bank and Wells Fargo Overview

Total reviews 1756 1627
Company responses 0 0
Issues resolved 9 1

Chase Bank and Wells Fargo Consumer Ratings

Rank
103 out of 740 in Banks category
99 out of 740 in Banks category
Customer service
109 in category
99 in category
Product or Service Quality
47 in category
67 in category
Website
69 in category
78 in category
Reliability
74 in category
86 in category

Chase Bank and Wells Fargo Rating Details

Customer service
1.2 (516 reviews)
1.3 (390 reviews)
Reviewer's quote

The customer service representative are so uncompetitive. They are good for nothing Don't ever call customer service..

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Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Product or Service Quality
1.5 (451 reviews)
1.4 (339 reviews)
Reviewer's quote

I ordered a product that was not received and Chase as conveyed I must pay for the product. I escalated twice. They did not provide updates...

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I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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Website
2 (407 reviews)
1.9 (326 reviews)
Reviewer's quote

They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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Reliability
1.3 (374 reviews)
1.3 (300 reviews)
Reviewer's quote

So my bank card got stolen yesterday from my wallet I wanted to call Chase bank this morning after checking all night for it and cancel my card and have a new one sent now Chase Bank tells me that their system is down right now and that they can't use their computers to cancel my card??? W TF the...

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Chase Bank and Wells Fargo Pros and Cons

Pros
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
  • No customer service
  • Who did try to make me fell better
  • Nightmare
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Customer service
  • Incompetant
  • Rude representatives

Chase Bank and Wells Fargo Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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Chase Bank and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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Chase Bank and Wells Fargo Latest Reviews

Recent published reviews
2.4

So my bank card got stolen yesterday from my wallet I wanted to call Chase bank this morning after checking all night...

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No votes

I have tried to call several times but the phone keeps breaking up and can’t understand... I have a case # S11294322 I a...

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1

The customer service representative are so uncompetitive. They are good for nothing Don't ever call customer service

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No votes

Still waiting for feedback please. I am trying to get my money back or dispute it because the woman that sold me the...

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Chase Bank and Wells Fargo Products and Services

Most reviewed product and services
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (204 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Wells Fargo Account (241 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)